Allens E-Bikes Reviews 102

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Traveled from Leicester to visit Allen’s Ebike because they were recommended by a friend Was not disappointed fantastic customer service. Very knowledgeable on all their bikes nothing was to much... See more

Rated 5 out of 5 stars

We went to look at an electric bike, with no intention of buying one for a couple of months. However, Allen was friendly, professional and certainly knew his stuff, very knowledgeable and we were ab... See more

Rated 5 out of 5 stars

Dave was amazing from start to finish! I actually rang him just as the store was closing ( half day ) as I needed a quick purchase for use of an e bike at work and Dave not only kept his shop open fo... See more

Rated 5 out of 5 stars

Fantastic experience at Allens E-Bikes today. Wasn’t intending to actually buy a bike today as it was more of a ‘try some and then go home to think about it’ trip. However, Dave encouraged us to try... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

Allen's E-Bikes promise to deliver the highest quality E-Bikes and E-Motion products and accessories, with full warranty and service plans. Our service and products are the very best for you the rider. Mike and Dave (father and son) have worked very hard to locate and source the very best ranges of E-motion Bikes and personal travel solutions, to suit all budgets, with great warranty for peace of mind and with our in-house maintenance team you can purchase with confidence. We promise, if you can find the same model of E-Bike elsewhere, we will match the price. Mike and Dave want to bring you the very best shopping experience with this family business, with a big chain confidence, but with a personal 1-2-1 experience. ​ Not only have we got a great selection of E-Bikes, we also pride ourselves on locating the very best in outdoor gadgets and accessories. We are sure that you will find our selection of products the best in town!


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Friendly & Knowledgeable.

We were welcomed by Dave, the owner, he was very helpful & knowledgeable.
He has a superb array of electric bikes to fit all requirements, & I would recommend a visit if you’re interested in getting an e-bike.
Well worth it.

July 10, 2024
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

Thank you for the review. all the best.

Rated 5 out of 5 stars

2 fold up e-bikes from Allens

We bought 2 fold up e-bikes for use in our Motorhome from Allen’s E-bikes. They are a game changer for us. The quality of the bikes are superb and the service we received was first class and the whole purchasing experience went without a hitch. We are two happy customers!!!

March 30, 2024
Unprompted review
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Reply from Allens E-Bikes

Thank you for the fabulous review. Enjoy your folding e-bikes.

Rated 5 out of 5 stars

A new estarli e28

I just collected my estarli e28 from Dave at Allen's e-bikes. From first investigation and test rides a year ago, to eventual purchase of a bike suitable to be carried on a motor home, Dave proved very knowledgeable and helpful. I'm lucky enough to live locally and his offer of temporary secure parking whilst in town is exceptional.

April 29, 2024
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

Thank you for taking the time to share your experience, we know you will continue to enjoy your fabulous E-bike

Rated 5 out of 5 stars

Fantastic Experience

Thanks Dave for all your help and patience. Allens couldn’t do enough to help find the ideal bike for me. If you’ve never tried an e-bike, do it! You won’t regret it!

April 27, 2024
Unprompted review
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Reply from Allens E-Bikes

Thank you. Your smile on your test ride said it all. Happy cycling

Rated 5 out of 5 stars

Allen’s e bikes

Dave is a nice guy and very helpful, the bike I perchased from him is fantastic.

April 27, 2024
Unprompted review
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Reply from Allens E-Bikes

Thank you for the review. Happy cycling.

Rated 5 out of 5 stars

Best Local Bike Bike Shop

Picked up my Orbea Urrun today from Allens E-Bikes. Allens ensure the buying process is pleasurable and hassle-free. Dave is knowledgable, friendly and passionate about everything e-bikes. He genuinely cannot do enough to make sure you get the best bike for your needs and within your budget. Allens is a great example of why I will always stick with a local bike shop and avoid the big chain stores. Thanks Dave and team, you guys are awesome!

April 27, 2024
Unprompted review
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Reply from Allens E-Bikes

Thank you for the review we know you will continue to love your new e-bike.

Rated 5 out of 5 stars

Allen was brilliant

Allen was brilliant! Really helpful and informative. We had to decide between 2 e-bikes and at no time did he try to sell us the more expensive one. Great to see so many options in the shop and get guidance on the pros and cons. He went out of his way to be helpful.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly professional and friendly…

Thoroughly professional and friendly service, and I'm very pleased with my new e-bike too! Highly recommended.

March 7, 2024
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

Thank you for your review. We know you will love your fabulous E-Bike.

Rated 5 out of 5 stars

Dave was absolutely brilliant

Dave was absolutely brilliant. Passionate about ebikes and told us all we needed to know. Free delivery and part exchange. Would highly recommend.

April 1, 2024
Unprompted review
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Reply from Allens E-Bikes

Thank you for your Review.

Rated 5 out of 5 stars

Friendly, knowledgeable and helpful

Dave gave me a lot of time and advice on the right folding e-bike for my London commute via train. After test riding a couple of bikes with him, he helped me choose the right model for my size (I’m 6’ 4”) and travelling needs. I wanted to buy local, but ordered through my company cycle to work scheme and Dave talked me through the whole process. I had my bike within days of ordering - and Dave was happy to go through all the features again when I picked the bike up (and again answered all my questions when I later phoned with a query). I’m really pleased with the bike - and as I only live down the road, I feel very confident that should I have questions or need help in the future, I am just a short zip up the road on my bike away from a friendly and professional service.

February 29, 2024
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

Thank you for your review. Happy cycling on your fabulous folding E-Bike.

Rated 5 out of 5 stars

Dave at Allen’s e-bike

Dave is an easy to talk to person he answered all our questions and helped us with a test ride before we purchased 2 e-bike. I would highly recommend going and having a chat, 5 stars

February 24, 2024
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

Thank you for the review. We know you are going to love your folding e-bikes.

Rated 5 out of 5 stars

My Folding E-Bike

Having thoroughly researched e-bikes and owned a couple of very old ones, I watched all of Dave Allen’s You Tube Videos, assisted by Mike, the Cameraman. I settled on the folding e-bike I wanted, and ordered it from Dave, who was extremely helpful and patiently answered all my questions. Despite living in Cumbria, the bike arrived within 3 days of ordering and was in pristine condition. I have every confidence in their after sales assistance should it be required, and I whole heartedly recommend this Company to you.

February 23, 2024
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

Thank you for your review and glad you are happy with your choice of folding Ebike. Happy to help you.

Rated 5 out of 5 stars

Simply the best

I went in told them I was looking for a new electric bike. A very nice guy showed me two bikes and let me try them both. He explained everything about both bikes. I chose the one I preferred. I sealed the deal with Dave.
Dave delivered it to me the following week.
I have been out and about on it and just love it.
I recommend this shop for friendly and super efficiency.

Thank you
Mary

January 31, 2024
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

Thank you for your review, we are glad you are enjoying your new bike.

Rated 5 out of 5 stars

Big Dave your the Man

lovely company to deal with and the whole experience from initial contact to taking delivery of my ebike i can't fault and can highly recommend anyone who is looking for a ebike to have a chat with Dave

Thanks Again

February 7, 2024
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

We know you will love your folding
E-Bike. Enjoy. And thank you for your business.

Rated 5 out of 5 stars

Cracking Service

Allens E - BIKES are very helpful, I wanted a folding bike but wasn't sure what to go for, they helped me find the right one for me and helped me through the cycle to work which they made a very smooth process, Would Recommend!!

February 2, 2024
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

Thank you for your Review. we know you will love your folding e-bike.

Rated 3 out of 5 stars

Trotters independent e-bikes

Trotters independent e-bikes, what more can I say. A nice store with a lot of choice but the delboy sales techniques are a little pushy and crude for me! Feels like your dealing with a 1970s comedian!😂… That being said, they are knowledgeable and have a great range! If you can get past the tacky sales pitch you’ll be fine!

Reply: Wow! What a nasty comeback from a nice fun review, I have no idea what you’re talking about? The only aggressive thing here is your comeback. Relax, that’s no way to intice customers, you need to chill out🤟

February 2, 2024
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

Thank you for your unfair review. just for clarity to our customers. we have had to stop dealing with this customer and have tried our best to help him with a problem with his bike.
His vile, aggressive and abusive behaviour will not be tolerated anymore. we have passed his details on to our legal adviser. I guess one unhappy customer in over 3 years or trading isn't too bad, and we wish him well.

Rated 5 out of 5 stars

Dave & Andy are the most helpful guys…

Dave & Andy are the most helpful guys in advising you about your needs and choices. They offer a very wide range of e-bikes,e-scooters,e-boards. If you’re in the market to buy, I suggest you give them a try, you won’t regret it.Roy Bruce.

January 31, 2024
Unprompted review
Allens E-Bikes logo

Reply from Allens E-Bikes

Thank you for your review. We appreciate your business.

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