All straight forward, but the last bit waiting for payment clearance was a bit un-nerving as had thoughts of it not working. All documents on site so helpful
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Review summary
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All OK, but my only request is to be able to save a quote while it's in progress. I have had to restart from scratch several times after the session timed out.
The site straightforward and esay to use and your premium was competitive
Bought a new car and carried out the change and the fact that my cherished number would be transferred to the new car, no bother at all went like clockwork. Unfortunately the garage messed up the tran... See more
Company details
About Allianz Insurance
Written by the company
Car insurance
With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself
online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car
insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best
Buy 2025.
Home insurance
Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're
only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by
defaqto, their highest product rating.
Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.
We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.
As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.
Contact info
United Kingdom
- allianz.co.uk
4.4
Excellent
40K reviews
Asks customers to review
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Really easy and straightforward
Really easy and straightforward, i was originally with payment shield and i have been since i bought the house but i didn't get as much cover as i do with Allianz it was like pennys more in cost but worth it.
May 14, 2026
The web site was easy to navigate and…
The web site was easy to navigate and understand making the whole experience enjoyable.
May 13, 2026
Very simple transaction
May 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Allianz Insurance
Hi Samantha, thanks for getting in touch. Drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team
Found the web site a little complicated…
Found the web site a little complicated but pretty good and it covered everything I needed.
May 13, 2026
21st April they emailed me to say they…
21st April they emailed me to say they couldn't quote for arenewal of my house insurance (I hadn't asked them), so I asked them why not and was told they couldn't say.
Then today they emailed to say it was not too later to renew but oif course I hassve already taken my business elsewhere. One is left wondering if they are stupid or just being obtuse. Neither is a recommendation but maybe they just don't need the business in which case you too should look elsewhere.
I can confirm that they have not paid me to write this review
May 13, 2026
Unprompted review
Reply from Allianz Insurance
Hi, thanks for getting in touch. Were sorry to hear about your experience, drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team
Easy to understand and use the website…
Easy to understand and use the website for my house insurance
April 13, 2026
With just 6 weeks remaining on my…
With just 6 weeks remaining on my policy and a single monthly payment of £13.11 remaining , I sold my car with no intention of buying another. This left me with no choice but to cancel the policy. This left me with a £40 cancellation charge, this is actually more than 25% of the cost of the whole policy which is pretty much fully paid in full (and I would happily pay the final payment). Frankly this is daylight robbery. We will not be renewing any of our other policies with Allianz, nor using them in the future and certainly would not recommend them to anybody else.
May 13, 2026
Unprompted review
Reply from Allianz Insurance
Hi John, thanks for getting in touch. Drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team
Good price and simple to sign up
May 13, 2026
Easy online and competitive
May 13, 2026
Easy and simple
May 13, 2026
Allianz Car Insure Just A Pain to Deal Withj
Allianz Car Insurance is now on-line only and is exactly the kind of company I do not want to deal with.
1. although specifying NO auto re-newal, they have set policy auto re-newal.
2. they sent me two renewal quotes, same car, dates etc but different price. One price is competitive but which will they charge me ?
3. for two browsers I use the on-line chat button does not appear.
4. not possible to contact them by phone.
5. web site cumbersome to navigate. Like Ryan Air years ago. Life's too short, im going elsewhere.
May 13, 2026
Unprompted review
Reply from Allianz Insurance
Thanks for leaving us a review - I’m sorry to hear about your issue. To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened. One of us will look into this for you and get back to you as soon as possible.
Attempts to read policy details caused…
Attempts to read policy details caused system to freeze and needed to re set. Otherwise ok
May 13, 2026
Really quick and straight forward to…
Really quick and straight forward to make a policy change.
May 13, 2026
There approved body shop
I’ve been with this company 3 years now brilliant but there body shop not that good had my car repaired by them 2 years ago and the lacquer is peeling from where they repaired it my advice pick your own body shop don’t use there repair shop I did email lv about this and got no response at all lv are ok but bad experience with there body shop it had to go back when first repaired has they was overspray all over my windows lv had to step in and sort this out because the body shop did not want to know I’m sure a repair should last more than 2 years
May 13, 2026
Unprompted review
Easy and fast to make everything you…
Easy and fast to make everything you need
May 13, 2026
Unprompted review
Straightforward process
Straightforward, clear process without lots of frustrations or surprises on the way.
May 12, 2026
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