Allianz Direct - Nederland Reviews 

The customer service is very useful and do their job very well. My latest interaction with Melissa solved every doubt I had

Really accessible with the customer. Name: Colin.

I provided my claim-free years certificate to Allianz Direct NL, yet they keep asking for additional conditions each time and refuse to adjust my premium back to the correct amount. Their excuses are completely unreasonable—for example, claiming that they need “details of any claims, including amounts and whether they were recovered from the opposing party,” even though I have never had any claims.

It’s clear they are deliberately making the process difficult to justify an unjustified 30% increase in my premium. Their customer service is equally frustrating—slow, unhelpful, and taking an average of four days to respond to emails. This experience feels like a deliberate scam rather than a professional insurance service. Avoid them if you can.

I had a question regarding my insurance, and it took quite a while to get messages back from them as they were working on several cases they said. However, even though I waited bit longer, Ashveen helped me to answer my questions.

Apparently, my claim free year wasn't registered by Allianz Direct in the past and I therefore was paying more than it supposed to be in the last years. Anyway, Allianz Direct has registered it in Roy data and fixed their mistake as of 27.03.25 but my current insurer wanted to have an approval for this, since the correction made has no date or any confirmation letter in Roy-data. Allianz is refusing to send it even though it was their mistake. The call service is horrible bad, there is no respect towards the customer at all. After a long waiting time (30min) and 10min. discussion on the phone call, the call service employee told me that she is going to cancel the call and they cannot help further. She basically just stopped the call while I was still talking. Never ever again! I will prevent all my friends to work with you from today on. You're one of the most expensive car insurance company and you're not even trying to fix your mistakes. What a ridiculous way to deal with a customer.

Milan is the Best Employee I ever made in customer service in my life. He explained me everything I needed to know. He is proffesional ,helpful, and He understand needs. Wish I meet more people like Milan, Gefeliciteerd ;) and thanks for making my life easier

Thank you Ashveen for your help!

Ashveen was really helpfull!

Fast and to the point. Very friendly also.

Shiriana was super helpful - I received my answer immediately -

Leroy was snell, ardig en hulpvardig!

Leroy provided me all the information I needed. I'm an expat and I'm not familiar with how car insurance works in NL. I had a couple of questions regarding my claim free years. Now it is clear to me how it works.

I have received an outstanding service from Cinthia. She has responded super fast to my inquiry, answered my questions and even offered additional support to help me out. It has been solved to my satisfaction, all thanks to her 🤩

It took some time before I had someone on the phone but eventually the guy that came on the phone (named Ashveen) was very friendly and knows the business. So he advised me what to do with the problem I was facing which I can now solve !

Shiriana helped me very fast and efficiently through the chat! It only took 1 minute to connect me to someone and the assistance was helpful, as well as very friendly! Thankyou Shiriana!!! Have a great day - Joan

Leroy responded all my questions and hesitations kindly and with accurate information.
Thank you!

I just spent an hour on a chat with Mrs Jeanette. She helped me tremendously with all my questions, with a lot of patience and kindness.
I am very satisfied.

The company does not fulfill the terms of the contract. I signed a contract where it is clearly stated that (beperkt casco schade) the reduction of the number of years without claims is excluded, even if the damage cannot be recovered from the other party. But the company is still trying to deceive me for the second time. The first time I had full casco and they still made me pay for the repairs myself.

Disgusting customer service, you can wait in line for more than an hour for an answer.

impossible to get someone one the line or chat