Allison Homes - Cranbrook Grange Reviews 7

Claire from Cranbrook Grange Somersham was very friendly, helpful, informative and very knowledgeable about the site and houses.. this gave us confidence in the development and any questions she had to refer to her Manager, she did immediately with efficiency and on each occasion came back to us with a response as quickly as was possible.

From my first phone call with Tracey and my first viewing with Claire I can't fault their professionalism and enthusiasm to help you get the property you want.
Every time I have had a query or needed some information I have received and immediate response.
Can't fault my experience with Allison homes

Couldn’t have had a worse experience at the Cranbrook grange development back in October. Lack of knowledge, lack of professionalism, pushy sales team that do not work with their customers (I believe there is a new sales team now). First time buyers please just be wary before reserving a property with Alison Homes as there was multiple misinformation and incorrect paperwork. We were pushed to try exchange within 2 weeks of reserving the property. Their recommended solicitor was equally pretty useless, we had no chance to even raise enquiries and was expected to exchange in 24hours or our incentives were taken away with no warning of this and did not follow their own reservation form contract which stated exchange would take place 4 weeks after reserving. Was the most intense and stressful period that we had to deal with as FTB but over anything we are so thankful that this happened or we wouldn’t be in our beautiful Bellway home which was seamless start to finish.

I honestly don’t have enough words to express just how grateful we are for Faye and everything she has done for us over the past few months. From day one, she has been nothing short of incredible.

As our After Sales Care Coordinator, Faye has always been there for us; no matter the question, no matter the time. Whether we needed reassurance, guidance, or help resolving something, she was always at the end of the phone with patience, kindness, and genuine care. Nothing was ever too much trouble, and she consistently went above and beyond to make sure we felt supported.

Buying a home can be stressful at times, but having Faye there made all the difference. She doesn’t just do her job, she cares, and that is clear through in everything she does.

Faye is an absolute credit to Allison Homes. We are so sad to be losing her, as we venture past our snags but we feel very fortunate to have had her support during our journey.

Thank you, Faye, you’ve made a lasting impression, and we will always be so thankful for everything you’ve done for us! 💛

Claire and Tracy have been absolutely incredible throughout our house-buying journey at Cranbrook Grange. As first-time buyers, we were understandably nervous, but they talked us through every step of the process, answering all of our questions with compassion, patience and genuine care. No question ever felt too small, and if they weren’t immediately sure of something, they did everything possible to find out quickly.
We hadn’t originally planned to buy a new-build property, but the ease of the process, the quality of the homes we viewed, and the openness and approachability of the site team completely changed our minds. Although our chosen house type doesn’t have a show home on site, Claire kindly arranged for us to view a show home at a nearby development, which was hugely helpful.
During our reservation meeting, Claire took the time to carefully talk us through every plan and document, ensuring we fully understood each stage. As our home has not yet been built, we were able to make a number of choices around tiles, kitchens and flooring. Claire was incredibly supportive throughout this, taking as much time as needed to guide us through the options and patiently answering our many questions. Tracey and Claire also took the time to carefully talk us through any legal jargon, breaking everything down in a clear and understandable way, which was incredibly reassuring as first-time buyers.
We’ve also really appreciated the regular updates on the build progress, which have kept us informed and added to the excitement. Now that we have exchanged, we are so excited for our new home and cannot thank Claire and Tracy enough. We feel extremely lucky to have had their support and expertise throughout this process - and although we have a few more months to wait for our home, we know we will have the support and regular updates all the way to completion!

I visited the homes in Somersham, and this was my first time viewing any properties since I began considering a change from my current housing. I had very little understanding of what I could or couldn’t do, or how the process worked, so I asked a lot of questions.
Tracy and Clair were incredibly kind and patient throughout. Their warmth and professionalism instantly put me at ease, especially as someone completely new to this process. They took the time to explain everything clearly, never made me feel rushed, and answered every question with genuine care. I honestly cannot compliment them enough. Their friendly and approachable manner made a big difference and turned what I expected to be a stressful experience into a very positive one.

Great welcome by two very approachable ladies