Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to pr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally... See more
Company replied
We moved into Deer park Thorney 7 months ago we have been delighted with our home and everyone with Allison homes that have helped us with a couple of minor teething problems Paula was brilliant p... See more
Company replied
A lovely site Development, nicely planned and feeling spacious. The properties we viewed are high spec and finished to a high standard. Rachel who showed around the development and properties was very... See more
Company replied
Company details
Written by the company
Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.
Contact info
Fleet House, Cygnet Road, Hampton, PE7 8FD, Peterborough, United Kingdom
- 01778 391550
- communications@allison-homes.com
- allison-homes.co.uk
4.7
Excellent
635 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Welcoming and friendly.
Roxy was very welcoming and friendly. She answered every question that we asked and was very knowledgeable about the build of the houses. We visited quite a few of the developers in the area and in comparison (apart from one other), the others left me with no interest to buy a house. Thanks Roxy for showing us around the gorgeous houses.
March 9, 2026
Unprompted review
Reply from Allison Homes
Hello Jo
Thank you so much for the amazing feedback! We're thrilled you are still interested in a new home with Allison and we'll be sure to pass on your comments to Roxy.
If you need anything further in your search, please don't hesitate to get in touch
- Allison Homes Team
Operative Dennis
Operative Dennis
He done the sealant around the bath and put the bath panel back on.
He did absolutely brilliant job am so pleased I managed to get home in time.
He was very kind and professional guy.
It was a pleasure talking to him.
March 9, 2026
Unprompted review
Reply from Allison Homes
Hello Margaret
Fantastic to hear Dennis was able to help with your bath and thank you for taking the time to leave such wonderful feedback. We'll pass your comments on to Dennis and if you need anything further please let us know
- Allison Homes Team
Kevin at Allison homes has been…
Kevin at Allison homes has been fantastic and gone above and beyond for any snagging issues we’ve had with the house- thank you very much!
March 9, 2026
Unprompted review
Reply from Allison Homes
Hi Callum
Thank you for your excellent feedback! Wonderful to hear Kevin has been so helpful and if you need anything further please let us know. We'll be sure to share your comments with Kevin too!
-Allison Homes Team
3 of the best at Beaufort Gardens!
We have just moved into our dream home on the Beaufort Gardens development and honestly cannot speak highly enough of how amazing our experience has been from start to finish! 3 extra special shout outs to Angie who is just utterly amazing at her job always going above and beyond and honestly caring so much about making sure you get the best and everything is done correctly, keeping you updated with everything, just feel in great hands knowing she is always there! Will who without him we wouldnt have got our forever home so cannot ever thank them enough. Finally Grant, who already seems so on the ball with sorting anything out and making sure things are getting done, and that we are happy so thank you thank thank you, the best team there is!!!
March 9, 2026
Unprompted review
Reply from Allison Homes
Hello Lauren
Thank you for your incredible feedback and its wonderful to hear you're so happy in your new home in Market Deeping. We'll share your comments with Angie, Will, and Grant, but if you need anything further, you know who to speak to!
- Allison Homes Team
Friendly, knowledgable and great customer service.
My husband and I had a great experience visiting Sophie at their Thorney Park estate. She was friendly, helpful and had answers to all our questions. It was a pleasure reserving our house with her and we can’t wait to complete and move in. Sophie is keeping in contact along the way and on hand whenever I have questions. Go see her at the new Whittlesey site and get that beautiful Allison Homes house of yours reserved!
Also a thank you to Samantha (manager) who was also very friendly and helpful talking us through the part exchange quote and process.
February 21, 2026
Unprompted review
Reply from Allison Homes
Hi Gemma
Thank you for your amazing feedback about Sophie and Samantha. We'll be sure to pass on your kind words, and thrilled to hear you had such a positive experience
- Allison Homes Team
Sophie at Abbey Park was without a…
Sophie at Abbey Park was without a shadow of doubt the most helpful and engaged we have found during the search for our next home. She went out of her way to answer any queries and was always, always contactable via phone or WhatsApp. A true professional and fun to be around. My husband and I both highly rate Sophie’s professional, knowledge and insights. Allison Homes are lucky to have her!!
February 28, 2026
Unprompted review
Reply from Allison Homes
Hi Nasreen
Thank you so much for taking the time to give such incredible feedback. We're thrilled to hear how how helpful you fund Sophie and we'll be sure to pass on your comments to her.
If you need anything further, please don't hesitate to get in touch with Sophie
- Allison Homes Team
First class service
First class service, Annabella replied on a Sunday and was very knowledgeable on visit.
March 6, 2026
Unprompted review
Reply from Allison Homes
Hi Daniel
Thanks for your feedback and great to hear you're so happy with Annabella. We'll pass on your feedback, and if you need anything else as part of your home search, please get in touch again
- Allison Homes Team
Great friendliness and service from Claire
Claire from Cranbrook Grange Somersham was very friendly, helpful, informative and very knowledgeable about the site and houses.. this gave us confidence in the development and any questions she had to refer to her Manager, she did immediately with efficiency and on each occasion came back to us with a response as quickly as was possible.
March 7, 2026
Unprompted review
Reply from Allison Homes
Hi Kerry
Fantastic to hear about your experience at Cranbrook Grange and wonderful to hear you're getting the information and support you need.
We'll pass on your feedback and if you need anything further, please get in touch with Claire
- Allison Homes Team
Viewing experience
Shaun made us feel welcome from the moment we walked in. He listened to what we wanted in a new home and paired us up with 2 properties. One of which fits the bill down to the last detail. There was no pressure and he gave us lots of information and allowed us to go off by ourselves to view some homes around the estate. We've not experienced this at other companies we have visited.
February 27, 2026
Unprompted review
Reply from Allison Homes
Hello Jake
Thank you so much for leaving your amazing feedback. It's fantastic to hear Shaun was so helpful in finding you a new home and we'll pass on your feedback to him.
If you need anything further, please reach out to the team at Kings Meadow and we'll be happy to help
- Allison Homes Team
We visited the showroom at Beaufort…
We visited the showroom at Beaufort Gardens, Market Deeping on numerous occasions. On every visit Angie was kind, courteous and extremely helpful. She did her utmost to help us and went above and beyond to ensure every avenue was explored. Thank you
February 22, 2026
Unprompted review
Reply from Allison Homes
Hello Debbie,
Thank you for your lovely feedback! We’re delighted to hear Angie made each of your visits to Beaufort Gardens so positive.
It’s wonderful to know she went above and beyond to explore every option for you - we’ll be sure to pass on your kind words.
- Allison Homes
i have been sent this (how was my visit…
i have been sent this (how was my visit form) 25 times and not counting the 30 times before . this is nothing short of harassment have complained before about the shocking customer services and a CEO contacted us which was a waste of time think maybe legal advise is needed here
February 23, 2026
Unprompted review
Reply from Allison Homes
Hi Jurgen,
We investigated the matter last year and requested further information so we could diagnose the issue (as the screengrab of your inbox alone was not sufficient to resolve it), but we did not receive a response.
We have reviewed the matter again and can confirm our CRM records show only one review email was issued in April last year, and a further review email was issued in February this year.
You have received more than one email from us because we can also see that since April 2023 we have received 11 separate website enquiries from yourself and your partner using the same email address. Due to multiple duplicates on our system, these records have required merging on several occasions, which may explain why you have seen multiple touchpoints in relation to your enquiries. However, you should still not be receiving the volume of review requests you have referenced.
To help us resolve this properly, can we ask again (as previously requested) for you to forward all of the automated emails you’ve received in February, including the full email headers, to groupmarketing@allison-group.com. This will allow our IT team to investigate message IDs, delivery timestamps and header data so we can determine whether duplication is occurring in transit or within your mailbox configuration (for example mailbox rules, forwarding or sync settings). The screengrab alone is not sufficient for diagnosis.
We would really appreciate continuing the conversation via email. It is difficult for us to assist through Trustpilot because the technical information we need cannot be shared here.
We have been kind, patient and considered in the way we have handled multiple enquiries across multiple sites over several years. Our sales, marketing and technical teams have invested significant time in understanding your requirements and supporting your homebuying journey. Even our CEO has engaged with you directly to address your concerns. At times this is challenging for us to reconcile with repeated one-star feedback, particularly when we have also received positive communications from you thanking us for our time and care. We hope you appreciate the effort we have made to support you.
We have now removed your email address from our CRM system to prevent further automated communications. Please note that if you submit a new website enquiry, your email address will be re-added and you may be opted in again in accordance with our enquiry process. To avoid this, please continue communicating with the sales advisors who are assisting you across the sites you are considering, and send your technical issues to groupmarketing@allison-group.com.
We remain committed to resolving any genuine issues and thank you for your understanding.
Kind regards,
Allison Homes team
Boiler accessibility
Rob came today and solved a particular problem where the built in boiler had been installed in a cupboard and the front panel of the boiler could not be removed for servicing. He's made the panel removable so that servicing can now be achieved. Well done Rob 👍
February 23, 2026
Unprompted review
Reply from Allison Homes
Hello Richard,
Thank you for your kind feedback! We’re so pleased to hear Rob was able to resolve the issue and ensure the boiler can now be serviced properly.
We’ll be sure to pass on your feedback - he’ll be delighted.
- Allison Homes team
Very helpful and knowledgeable
Very helpful and knowledgeable. Easy to talk to and welcoming
February 22, 2026
Unprompted review
Reply from Allison Homes
Hello,
Thank you for your kind feedback! We’re delighted to hear you found the team helpful, knowledgeable, and easy to talk to.
- Allison Homes team
Warm Welcome
Received a warm welcome by all the ladies in the sales offer. Answered all our questions. Gave great recommendations and advice too!
February 22, 2026
Unprompted review
Reply from Allison Homes
Hello Abigail,
Thank you for your lovely feedback! We’re so pleased to hear you received a warm welcome from the sales team and that all your questions were answered clearly.
It’s great to know their recommendations and advice were helpful - we’ll be sure to share your kind words with them.
- Allison Homes team
Property purchase with Allison homes
From my first phone call with Tracey and my first viewing with Claire I can't fault their professionalism and enthusiasm to help you get the property you want.
Every time I have had a query or needed some information I have received and immediate response.
Can't fault my experience with Allison homes
February 6, 2026
Unprompted review
Reply from Allison Homes
Hello Cris,
Thank you for your wonderful feedback! We’re delighted to hear Tracey and Claire made such a positive impression from your very first call and viewing.
It’s fantastic to know their professionalism, enthusiasm, and communication helped make your experience such a smooth one. We’ll be sure to pass on your kind words to them both.
- Allison Homes team
Frampton Gate
Very happy with advise and information provided by Roxy at Frampton gate. Very professional, very knowledgeable, kind, helpful with questions that we asked.
February 21, 2026
Unprompted review
Reply from Allison Homes
Hi Stephen,
Thank you for your kind feedback! We’re delighted to hear Roxy provided helpful, professional, and knowledgeable advice during your visit to Frampton Gate.
We’ll be sure to pass on your lovely comments - they’ll be much appreciated.
- Allison Homes team
Thank you Tareena …
Just wanted to give a 5 star to Tareena for her hard work this week to attempt to bring a solution between us and third party. Tareena could not have done more to help us but unfortunately this did not come to a satisfactory conclusion.
February 20, 2026
Unprompted review
Reply from Allison Homes
Hello Gabrielle,
Thank you for taking the time to share your feedback. We’re pleased to hear Tareena did everything she could to support you and work towards a solution - we’ll be sure to pass on your kind words to her.
We’re sorry the situation did not reach a fully satisfactory conclusion, but we truly appreciate your recognition of the effort made on your behalf.
- Allison Homes team
Couldn’t have had a worse experience at…
Couldn’t have had a worse experience at the Cranbrook grange development back in October. Lack of knowledge, lack of professionalism, pushy sales team that do not work with their customers (I believe there is a new sales team now). First time buyers please just be wary before reserving a property with Alison Homes as there was multiple misinformation and incorrect paperwork. We were pushed to try exchange within 2 weeks of reserving the property. Their recommended solicitor was equally pretty useless, we had no chance to even raise enquiries and was expected to exchange in 24hours or our incentives were taken away with no warning of this and did not follow their own reservation form contract which stated exchange would take place 4 weeks after reserving. Was the most intense and stressful period that we had to deal with as FTB but over anything we are so thankful that this happened or we wouldn’t be in our beautiful Bellway home which was seamless start to finish.
October 31, 2025
Unprompted review
Reply from Allison Homes
Hi Georgia,
Thank you for sharing your experience. We’re really sorry to hear how stressful and disappointing the process felt at Cranbrook Grange, especially as first-time buyers. That’s not the experience we aim to provide.
We take your comments about communication, timelines and paperwork seriously, and there have been changes to the sales team and processes since October to improve clarity and consistency.
We’re sorry we weren’t able to support you into your new home, but we appreciate the feedback and wish you all the best for the future.
Kind regards,
Julia
Reply from Allison Homes
Hello Bernard,
Thank you for your kind feedback! We’re so pleased to hear you received excellent service and helpful information during your visit.
- Allison Homes team
Admit they are at fault and still won’t fix!
We have a leaky balcony which they refuse to fix despite they acknowledged they were at fault for the cause but refuse to fix. Awful customer service and would not recommend. During the snagging (of which there we loads) they neglected to notify me to inform the warranty insurer and didn’t submit a list themselves so I can’t even use our 10 year warranty. Using this company has been a nightmare.
February 13, 2026
Unprompted review
Reply from Allison Homes
Dear Simon,
We’re sorry to read about your experience and appreciate you raising your concerns. The home you refer to was originally built by Larkfleet Homes prior to Allison Homes acquiring the business, and the warranty arrangements were inherited by us after you had gone through your snagging with Larkfleet.
We understand how frustrating ongoing issues can be. We have been in touch and are investigating the root causes and will supply a final scope of works. We really do appreciate your on-going patience whilst we do what we can to correct everything for you.
Regards,
Julia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.