iMobile Pro Tech Experts Reviews 2,387

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, friendly staff who provide clear advice and professional assistance. Many people highlight the excellent customer service, noting the team's patience and efficiency in handling various requests, from data transfers to complex repairs, often at a good price. However, some customers were dissatisfied with the product quality, specifically mentioning issues with reconditioned phones having deep gouges or screens that malfunctioned shortly after replacement. A few other people also felt that their phones were damaged further during repairs, with unauthorized screen replacements or batteries that stopped charging, leading to additional costs and frustration.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the friendly, helpful, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Product

Users describe ambiguous interactions with product. While some customers, like those at I Mobile Bromley,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and kindness of... See more

Price

Clients share positive opinions on price, often highlighting great deals on new handsets and accessories,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a new iPhone. Confess to being a bit worried when we realised this isn't an official Apple Store but the service we received was way better than we'd experienced in the official stores and we... See more

Rated 5 out of 5 stars

I visited the I Mobile Bromley branch to buy my new Samsung S25 Ultra, and the service was absolutely exceptional. The team looked after me for over an hour and a half, transferring all my data fr... See more

Rated 5 out of 5 stars

Went into the Wakefield branch to get a battery replacement and was told that It wasn't necessary - just a new back glass from where I'd attempted a dodgy repair myself! Half the price I thought it... See more

Rated 5 out of 5 stars

Purchased a reconditioned iPhone from Chelmsford branch for a good price. Had some issues with the screen which has been replaced twice now. Cannot fault the service. Fadi and the team have been so he... See more


Company details

  1. Mobile Phone Repair Shop

About iMobile Pro Tech Experts

Written by the company

iMobile is UK’s leading smartphone and tech product retailer. With a wide range of services and multiple locations, iMobile is the fastest growing mobile business with its excellent services and reliable products

With years of experience and specialising in the mobile phones, tablets, smartwatches, and technology industry, iMobile is currently located in 15 different locations in the UK.

We are offering customer satisfactory services online and in-store in Leeds, Chelmsford, Norwich, Ipswich, Harrogate, Bishop’s Stratford, Cambridge, Leicester, Wakefield, Bournemouth, and Bromley.

Throughout these years, we have built a strong reputation. But we always look forward to expanding our services and scope, so we can deliver better service quality with a higher standard for our new and repeat customers.

We are creating a powerful platform with a user-friendly experience for our customers, so they can shop anytime and anywhere online.

We offer a wide range of smartphones and electronic gadgets at unbeatable prices.

We also offer Gaming gadgets, Air-pods, Tablets, Smartwatches, Chargers, Headphones, and other accessories to meet all your needs.

We do a quality inspection of all our products before listing them for sale

You can always find the one you like, and we will provide you with the best price.

We are Apple and Samsung products specialists. We have an effective team of experts with years of experience in repairs to fix your phone issues.

With its professional back-end support, repairing services, and trained staff, iMobile is considered the most reliable company when it comes to repairs. Our network is growing, and we love to share the good news with our customers.

We are committed to taking care of your devices.

Not only our technicians are ready to repair nearly any device, but we also offer trade-ins, upgrades, accessories, and more!

Our staff is passionate about the latest technology. They are ready to assist you with anything you may need. Our online support is available for our customers 24/7 with speed, reliability, and passion.

With iMobile, you can buy with confidence.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Store Manager Fahad is one of the best…

Store Manager Fahad is one of the best lads I have ever dealt with, he helped me with a brand new phone as well as offered me a full set up for the phone. Prices was really cheap as compare to other shops in town along with the best service. Thank You

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous staff

Sam helped us today . He was so polite , so professional and gave us some great advice . We will definitely use imobile again as really appreciate the face to face advice and support.
His colleague was also great referring us to Sam .

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I went to IMobile today and was so…

I went to IMobile today and was so welcomed by Florin and another guy. They were so helpful and friendly and made my experience wonderful.
I will definitely be coming back, thanks guys.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Revisited the nottingham store

Revisited the nottingham store. Current manager has a brilliant customer service and honestly can't fault the service provided to me today. I will totally recommend.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Precious photos and messages

Prashan was very helpful in getting me the new phone. He kept me updated until the phone arrived and all my data was transferred to the new phone. Superb service by all the staff who dealt with my problem and saved precious irreplaceable memories on my old phone. A deep thanks 🙂

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID - WARRANTY SCAM

Got an iphone screen replaced. Within a couple of weeks the screen was clicking and popping. The screen had not been fitted properly so I had to take it back. They replaced the screen under warranty and it was fine for a couple of months. Then all of a sudden while using the phone the screen went green and it had lines all over the display. I took it back to the shop and they tried to argue it wasn't under warranty and i had to pay for another screen replacement. The phone had not been dropped, damaged or wet for the screen to immediately fault like that. I took it to a nearby competitor and they confirmed it was a fault with the screen and it had not been damaged.

Do not use IMobile - they use faulty parts, do not fit parts properly and their warranty is not fit for purpose.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic speedy service in the…

Fantastic speedy service in the Nottingham branch. Took my phone in to have the screen repaired (again!) and also got a great deal on a new handset and accessories - would highly recommend.
Thanks to Kumar and Khurram

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and great deal

I bought in my broken phone which included a cracked front and back screen and wouldn't turn on. They did a diagnostic review and offered me a wait, unfortunately I couldn't be without a phone for work ect, so I asked for the sims to be moved onto a new phone. In and out in 1.5 hours, really honest and very helpful plus they did me a great deal on the price. Exactly what I needed after arriving in a bit of a panic.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

I would like to say I have never had such good service .Prashan is amazing 5 star service.I will recomend everyone to him.He deserves a raise.🙂

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Manager in store name Fahad

Manager in store name Fahad, what a gem that guy is definitely an asset to the company. He always give me really good prices and an amazing service no what ever I come in for. Definitely going to visit again and recommend the shop to others

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Why go anywhere else?! :-)

The guys at Ipswich i-Mobile are the best! Had choice of phone repair or new phone. Initially not keen but as part had to be ordered in & given the offer I got (new phone, screen protector, case, all data transferred, long guarantee, all for less than the box price of the phone alone) I went for that & was very glad I did! Guy was very helpful & patient especially as there was initially a problem with transferring the data which he was able to solve. Made sure I was happy with everything on the phone before I left.

This is the second time I've been to this place, both times staff & service brilliant!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with this shop

I am very happy with this shop, they are very friendly, go on extra miles to help, best shop in the town,
Welcoming, always greet everyone with smile
Highly recommended 👌

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Wakefield branch 10/10

Went into the Wakefield branch to get a battery replacement and was told that It wasn't necessary - just a new back glass from where I'd attempted a dodgy repair myself!

Half the price I thought it would be and all sorted in less than 2 hours. Can't praise the service enough - 10/10

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Brilliant Service, Went in to get my screen replaced as the Touch screen had stopped working. The guy had it for a few minutes gave it back and said all done!!!...Couldnt believe it as id tried everything!! I said how much and he said nothing!!! .... a proper life saver!!!...Ive used this store quite a few times and they have always done a great job!! but really appreciate the honesty showed this time around!!! ... Always recommend anyway but its another story to add in the recommendation!!!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

First‑class service from start to finish


I visited the I Mobile Bromley branch to buy my new Samsung S25 Ultra, and the service was absolutely exceptional. The team looked after me for over an hour and a half, transferring all my data from my old phone with total professionalism and patience.
Everything was handled smoothly and stress‑free — they made what could have been a complicated process incredibly easy. It’s rare to find this level of care and attention these days, and I left feeling genuinely impressed and grateful.
Highly recommended to anyone needing a new phone or support. Outstanding service.

January 27, 2026
Unprompted review

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