Allison Homes Reviews 

638
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond to assist with inquiries and provide detailed information. The customer service is frequently highlighted as exceptional, with many appreciating the personalized approach and clear advice provided throughout the buying process. Reviewers are particularly impressed with the quality of the homes, noting the high specifications and excellent finish, as well as the overall smooth and efficient service. However, some customers also noted issues with customer service, describing it as awful and a nightmare, with complaints not being resolved and a lack of knowledge or professionalism from some sales teams. There were also instances where customers felt that the company did not want to sell them a house or that deals were unexpectedly withdrawn, leading to frustration and disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives often go above... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, thorough, and... See more

Location

Reviewers mention positive feedback about location, with many expressing satisfaction with their new homes in... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight with the build quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to pr... See more

Company replied

Rated 5 out of 5 stars

Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally... See more

Company replied

Rated 5 out of 5 stars

We moved into Deer park Thorney 7 months ago we have been delighted with our home and everyone with Allison homes that have helped us with a couple of minor teething problems Paula was brilliant p... See more

Company replied

Rated 5 out of 5 stars

A lovely site Development, nicely planned and feeling spacious. The properties we viewed are high spec and finished to a high standard. Rachel who showed around the development and properties was very... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

638 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(638)

211 reviews in the last 12 months

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Rated 5 out of 5 stars

I’d like to express my sincere thanks to Annabelle who has been hands from the start of the process.

I’d like to express my sincere appreciation for the amazing service provided by the team at Allison Homes. From start to finish, the staff have been professional, friendly, and genuinely committed to making the entire process smooth and stress-free.

Everyone I dealt with was patient and informative, always taking the time to answer my questions and keep me updated every step of the way. Their attention to detail and willingness to go the extra mile truly made a difference.

Buying a home can be overwhelming, but the Allison Homes team made it an enjoyable experience. Their warmth, transparency, and excellent communication gave me full confidence throughout the journey.

Thank you to the entire team for your dedication and support — you’ve made this an exciting and memorable experience! I would highly recommend Allison Homes to anyone looking for a reliable, customer-focused home builder.

November 8, 2025
Unprompted review
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Reply from Allison Homes

Hello,

Thank you for your fantastic review and for taking the time to share such kind words. We’re delighted to hear how positive your experience has been from start to finish, and that Annabelle and the team made the process smooth, supportive, and enjoyable.

It’s wonderful to know their professionalism, communication, and personal touch gave you confidence throughout your home-buying journey. We’ll be sure to pass on your lovely feedback - it will mean a lot to everyone involved.

- Allison Homes team

Rated 5 out of 5 stars

Excellent helpful service.

November 7, 2025
Unprompted review
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Reply from Allison Homes

Hello,

Thank you for your kind feedback! We’re so pleased to hear you received excellent and helpful service from the team

- Allison Homes team

Rated 5 out of 5 stars

Tanya Allison Homes

Tanya, very polite, very helpful.

November 6, 2025
Unprompted review
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Reply from Allison Homes

Hello Peter,

Thank you for your kind words! We’re delighted to hear Tanya made such a positive impression with her polite and helpful approach.

We’ll be sure to pass on your feedback - she’ll be so pleased!

- Connor

Rated 5 out of 5 stars

Sean did not let me down …

Sean was amazing and helped me every step of the way
He met my tight target and did not let me down
My house is perfect not issues and the after sales customer care is spot on
No complaints here
Carman xx

September 19, 2025
Unprompted review
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Reply from Allison Homes

Hello Carman,

Thank you for your fantastic review! We’re so pleased to hear Sean made the whole process smooth and stress-free, keeping everything on track and helping you meet your goals.

It’s wonderful to know you’re happy with your new home and the aftercare support - we’ll be sure to share your kind words with the team.

- Connor

Rated 5 out of 5 stars

Our first home🫶🏼

Me and my partner were the first people to reserve at the Beaufort garden opening event. Even before we reserved I had regular contact with Angie ensuring we were up to date on when we would be able to come and view potential homes. Throughout the process from reservation in May to completion in September Angie was amazing always providing us with updates. Angie allowed us to have as much time as we needed choosing our options which was really helpful! Since completing Angie and Grant have been amazing ensuring we are okay and have everything we need. We would highly recommend and have had an amazing experience buying our first home! Thank you to all the Allison home team we appreciate every single one of you🫶🏼

September 26, 2025
Unprompted review
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Reply from Allison Homes

Hello Gabby,

Thank you for your wonderful review and congratulations on your first home! We’re delighted to hear your experience at Beaufort Gardens has been so positive from reservation through to moving in.

It’s fantastic to know Angie and Grant supported you every step of the way, keeping you updated, helping with your choices, and making sure you felt well looked after. We’ll be sure to pass on your kind words to them both - they’ll be thrilled!

- Connor

Rated 5 out of 5 stars

A great customer experience delivered by Shaun.

Went to visit a show home at Kings Meadow Fernwood as we are currently exploring our options in the area. Shaun was fantastic from the first communication by phone to slotting us in for an appointment that afternoon, he was completely transparent and went through all the details and importantly the numbers we would be looking at if we were to take the leap into a new home. He then walked us down to the house and showed us round answering any questions we had with interest and detail. A great customer experience and a pleasure to deal with Shaun. Not pushy in any way but wanted to ensure our needs and requirements were understood and met. Very approachable and we had a laugh with him and fully enjoyed the experience. Just how it should be! Thank you.

October 27, 2025
Unprompted review
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Reply from Allison Homes

Hello,

Thank you for your fantastic review! We’re so pleased to hear you had such a positive experience visiting King’s Meadow and that Shaun made the process so informative, friendly, and enjoyable from start to finish.

It’s wonderful to know his transparent approach and attention to your needs made you feel comfortable and well looked after - exactly the experience we strive to provide. We’ll be sure to share your kind words with him.

- Connor

Rated 5 out of 5 stars

Staff was welcoming

Staff was welcoming. Attentive to discussion, clear with their explanations and ready to help mitigate challenges.
Well appreciated.

October 27, 2025
Unprompted review
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Reply from Allison Homes

Hello Pierre,

Thank you for your kind feedback! We’re so pleased to hear the team made you feel welcome and supported, providing clear guidance and helpful solutions throughout your visit.

We really appreciate your comments and hope to see you again soon.

- Connor

Rated 5 out of 5 stars

Melania at Cranbrook grange was and is…

Melania at Cranbrook grange was and is excellent from start to finish if we have any problems Melania is the person how is always happy to help

August 18, 2025
Unprompted review
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Reply from Allison Homes

Hello,

Thank you for your lovely review! We’re delighted to hear Melania has been so helpful and supportive throughout your experience at Cranbrook Grange, always on hand whenever you need assistance.

We’ll be sure to pass on your kind words - she’ll be so pleased!

- Connor

Rated 5 out of 5 stars

Faultless

Faultless! knowledgeable, friendly, professional member of staff. Pre-called to check we were still attending which was great as a reminder for people who forget (which we didn't)

October 19, 2025
Unprompted review
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Reply from Allison Homes

Hi Holly,

Thank you for your lovely feedback! We’re so pleased to hear you had such a positive experience and that our team’s friendly, professional, and thoughtful approach made a great impression.

We’ll be sure to share your kind words with them.

- Connor

Rated 4 out of 5 stars

I moved into my house a couple of…

I moved into my house a couple of months ago and Paula, the Customer Experience Manager, has been fantastic! She is super friendly and nothing ever feels like too much!

August 29, 2025
Unprompted review
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Reply from Allison Homes

Hello William,

Thank you for your kind review! We’re so pleased to hear Paula has been such a great support since you moved in - her friendly and helpful approach really does make a difference.

We’ll be sure to pass on your lovely feedback - she’ll be delighted!

We’d love to know what more we could do to turn your experience into a 5-star one - your feedback is invaluable in helping us improve.

- Connor

Rated 5 out of 5 stars

Visit was really interesting

Visit was really interesting. A very spacious site, from what we saw the properties seemed to be built to a good spec. For what you get in a property they are well priced and affordable. A well thought out site. Site manager very pleasant and informative.

October 16, 2025
Unprompted review
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Reply from Allison Homes

Hello,

Thank you for your kind feedback! We’re delighted to hear you enjoyed your visit and were impressed with the quality, design, and value of our homes, as well as the thoughtful layout of the development.

It’s great to know our site manager made such a positive impression too. We’ll be sure to share your comments with the team.

- Connor

Rated 5 out of 5 stars

I would like to take the opportunity to say my thanks to Allison Homes (specially Paula and Joshua)

I would like to take the opportunity to say a big THANK YOU to Allison Homes to make the journey to move in our first home so smooth. From the very beginning of the journey, Josh made the sales process very easy and comfortable for both of us and answered every question with utmost importance, however trivial and stupid they be. We got some great upgrades as well which we really liked. After our move in, Paula was our go to person. And I want to mention that she has been really very kind and prompt to respond to all our concerns and solve them very quickly. Although, worth mentioning, we did not had any trouble after we moved in (albeit few very small issues which were readily resolved) and now we have settled in quite nicely, thanks to the entire team of Allison Homes, specially to Josh, Paula, Gage and Danny. I would definitely recommend Allison Homes to all my friends and family looking out for a home move.

October 13, 2025
Unprompted review
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Reply from Allison Homes

Hello Anindya,

Thank you for your fantastic review! We’re delighted to hear your home-buying journey was such a smooth and enjoyable experience, and that Josh and Paula made the process feel easy, reassuring, and well-supported from start to finish.

It’s great to know you’re happy with your new home and the service you received - we’ll be sure to pass on your kind words to Josh, Paula, Gage, Danny, and the wider team. They’ll be thrilled to know they made such a positive difference.

- Connor

Rated 5 out of 5 stars

Sophie and Annabelle was amazing…

Sophie and Annabelle was amazing through the whole process of us buying our home, they kept us updated all times and always helped us when needed!

September 30, 2025
Unprompted review
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Reply from Allison Homes

Hello Louise,

Thank you for your lovely review! We’re so pleased to hear Sophie and Annabelle made your home-buying journey so smooth and kept you well informed every step of the way.

We’ll be sure to pass on your kind words - they’ll be delighted!

- Connor

Rated 5 out of 5 stars

A brilliant experience

I’ve had a brilliant experience with Allison Homes. Angie, Grant, and the whole team, have been exceptionally kind and helpful, and nothing is ever too much trouble. From the very beginning I was kept well updated and informed, and Angie has always been on hand and happy to support with answering my questions. Since moving in Grant, and the site team, have regularly checked in making sure I’m happy with everything. I can’t fault the customer service and I know I’ll be very happy in my new home!

October 10, 2025
Unprompted review
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Reply from Allison Homes

Hello!

Thank you for your wonderful review! We’re so pleased to hear how positive your experience has been with Angie, Grant, and the team - from your very first visit to settling into your new home.

It’s fantastic to know you felt well-informed, supported, and cared for every step of the way. We’ll be sure to pass on your kind words to everyone involved - they’ll be thrilled!

- Connor

Rated 5 out of 5 stars

Smooth sailing throughout

Smooth sailing throughout, kept me up to date with everything, the aftercare lady Paula was a superstar and dealt with any issues I had upon moving in very quickly!

Highly recommend, thank you

October 6, 2025
Unprompted review
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Reply from Allison Homes

Hello Casey,

Thank you for your fantastic review! We’re delighted to hear your experience was smooth from start to finish and that Paula’s quick, helpful support made all the difference after you moved in.

We’ll be sure to share your lovely feedback with her - she’ll be so pleased!

- Connor

Rated 5 out of 5 stars

Amazing experience buying a home with…

Amazing experience buying a home with Allison homes at Frampton Gate. Paula who liased with me whilst settling in was great, even calling me in the evening after work hours to check everything and ask if I had any concerns. The essential maintenance kit handed over is a nice added extra and very unexpected.

October 7, 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Sarah,

Thank you for your lovely review! We’re so pleased to hear your experience buying at Frampton Gate was such a positive one, and that Paula’s care and dedication helped make settling in so smooth.

It’s great to know you appreciated the maintenance kit too - a small touch to help you feel right at home. We’ll be sure to pass on your kind words to Paula.

Wishing you every happiness in your new home!

- Connor

Rated 5 out of 5 stars

Beaufort Gardens - amazing team!

I didn’t think that buying a house could ever be so easy. From the day I first viewed the house shown to me by Angie to the day of completion it has been so smooth. The site team Grant, Steve and Declan have been absolutely wonderful. They truly couldn’t do enough for you. Angie is so thorough with the home visits, paperwork and making sure I am aware of next steps within buying a property. Steve and Declan did my home demo which was very informative and made sure I was comfortable with everything before moving into my new home!

Grant has been so helpful in fixing snags and making sure they have been done pretty much immediately! I didn’t really have any major snags however the ones I have had have been rectified within a speedy timeframe! He’s gone above and beyond with general helpfulness in the first few weeks of me moving in with any issues I’ve had too! Thank you.

I absolutely love my house and it wouldn’t have been such a lovely experience hadn’t it been for the wonderful team here at Beaufort Gardens! Thank you x

October 6, 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Emily,

Thank you for your fantastic review! We’re thrilled to hear your home-buying journey at Beaufort Gardens was such a smooth and enjoyable experience from start to finish.

It’s wonderful to know Angie, Grant, Steve, and Declan all played a part in making the process easy and reassuring - from the initial visit to moving in and settling down. We’ll be sure to share your kind words with the whole team, they’ll be delighted to know how much their support meant to you.

- Connor

Rated 5 out of 5 stars

First visit

During my first visit to the development, I received great customer service and was afforded all the information I needed and additional follow on help and advice was offered. I am greatly appreciative of the high levels of service and helpfulness that I was given by Rachel.

October 2, 2025
Unprompted review
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Reply from Allison Homes

Hello,

Thank you for your kind review! We’re delighted to hear Rachel made such a positive impression during your first visit, providing all the information, advice, and support you needed.

We’ll be sure to pass on your lovely feedback - she’ll be so pleased to hear it.

- Connor

Rated 5 out of 5 stars

Annabelle has been fantastic to deal…

Annabelle has been fantastic to deal with throughout our process in finding the perfect home. She has been so kind, thoughtful and most importantly she has listened to everything we have requested. We have been fortunate enough to find that home and have every faith in Annabelle to guide us through this exciting time. I would highly recommend Annabelle to anyone thinking of buying a new home. Sophie has been amazing too and so friendly.

October 4, 2025
Unprompted review
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Reply from Allison Homes

Hello Daniel,

Thank you for your wonderful review! We’re so pleased to hear Annabelle has been such a great support in helping you find your perfect home - it’s fantastic to know her kindness, care, and attention to detail made the experience so positive.

We’re also delighted that Sophie’s friendly approach added to your journey. We’ll be sure to share your kind words with them both.

- Connor

Rated 5 out of 5 stars

Good follow up Jackie,pawula,Andy…

Good follow up Jackie,pawula,Andy (especially)

July 3, 2025
Unprompted review
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Reply from Allison Homes

Dear Mr Mathews, I'm really pleased to hear you had a great experience at Tudor Reach! Thanks for leaving your review and I'll make sure to pass on your comment to the team.
Julia

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