All My Sons Moving & Storage Reviews 2,005

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the efficiency, care, and professionalism of the moving teams, often highlighting their punctuality and respectful handling of belongings. Reviewers frequently mention that the service made their moving process smooth and less stressful, with some praising the excellent communication and helpfulness of the staff. However, some people were dissatisfied with the pricing, reporting that the final bill was often significantly higher than the initial quote, leading to feelings of being overcharged or concerns about significant discrepancies between initial estimates and final costs. There are also concerns about product damage during moves and, in some cases, a lack of accountability or empathy from customer service and management when issues arose.

What people talk about most

Staff

Consumers find staff experiences to be ambiguous. While many reviewers praise staff members for being... See more

Service

Reviewers mention ambiguous feedback about service. Many customers report highly negative experiences, citing... See more

Price

Customers consistently express strong dissatisfaction with pricing, citing numerous hidden fees and a lack of... See more

Product

People report negative experiences with product quality and handling. Many customers experienced significant... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praised the politeness,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

*Update on the review below - An AMS rep called. They listened, communicated openly, and took meaningful steps to improve the situation and help get things to a better place. I was having a fridg... See more

Rated 5 out of 5 stars

The team led by Tyler P was extremely efficient careful and punctual. Their communication was great and they even went above and beyond to help unload personal effects in my car. They moved an extreme... See more

Rated 5 out of 5 stars

Nathan, Tracy, Zay, Delonte, Russel were the movers that came and did our unpacking. They were absolutely amazing!! So helpful, professional, courtesy, and went above and beyond. I would highly recomm... See more

Rated 5 out of 5 stars

Tyler P, Reakwon, and Willie J were amazing!! They were so fast and efficient packing up our apartment and moving my husband and I into our new home. We seriously could not have done this move without... See more


Company details

  1. Warehouse
  2. Furniture Store

Written by the company

For decades, All My Sons has been the obvious choice in moving. As an employee owned company rather than the franchises and van lines, all of our employees including the team at your home has a stake in your happy move.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding moving experience

Outstanding moving experience! Zay, Delonte, Tracy, and Nathan were all very attentive to detail and handled everything with care. Great communication from the team and very efficient and professional. They made the entire process a pleasure.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience moving with these…

Great experience moving with these guys. This very efficient team handled all with great care. Zay, Delonte, Tracy, Nathan were all outstanding and professional. They went above and beyond to make the entire process a pleasure!

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great job, Bryant and Jonathan

Bryant and Jonathan from AMS Dallas did a great job on my move despite elevator problems and my indecisiveness on where everything went. They turned around my move in no time

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

Worst moving experience ever


Worst moving experience ever. During a July 2025 move, the crew damaged my oak staircase, gouged laminate floors, scratched furniture, and ruined a $6,000 mattress after squirting ketchup across my bedroom carpet and mattress. They tried to leave without mentioning the spill, returned only when another truck arrived, then nearly started a fight in my yard — all caught on video. Some belongings were left behind despite space on the truck.

The company offered just $1,500 (only $300 for home repairs), won’t provide the contract they claim limits liability, and ignored my evidence-preservation letter. The mover involved in the spill and confrontation reportedly still works there. Based on this experience, they damage property, leave jobs unfinished, and refuse to negotiate fairly. Avoid at all costs.

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

For not use All My Sons movers

The movers promises they would have a professional piano mover as a part of our overall team. When the day came to move, they did not have a piano crew. This resulted in them telling my husband that he had to go to buy some specific tools. It was clear that they were not experienced at this and my beautiful Baby grand was damaged. We put in a claim and their top dog of customer service said that they would take care of it, but we have yet to hear from them about repairing the piano for a couple months and two follow up requests from us. They also told us that they would be able to move our gym. Well, turns out they couldn’t do that either. With one day to get out of our house before the new owners would take occupancy we scrambled to find a group that would move our gym. Bottom line they will sell you a good story, but realistically don’t bet on it! Follow up is non existent.

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. The dispatcher/operations manager called and confirmed my move on Friday afternoon (9/5). I was given the time slot of 8:30-9a Saturday (9/6) morning for the movers to arrive. On Saturday the dispatcher called at 9:15 to inform me the movers would be 3hrs late. After not receiving a call at 11:45 I called the dispatcher. He became irritate when I asked for him to provide a solution instead of given excuses for the continued delay. He proceeded to cancel the move unproved. This caused me to miss my flight for work because I had to personally move my entire house after waiting 4 hrs. for them to show up. FYI operations manager name is Brian

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

Beware! Don't Hire This Company

Movers broke every single piece of furniture. I paid for the extra insurance and reached out with pictures and quotes to get things repaired.

Two gaming chairs were broken (they do not sit up any longer), a table was put together without the support beams and all the screws were missing, a gaming desk was dragged against our hardwood floors, leaving deep scratches, and not put together correctly leaving it completely unsupported, an heirloom table was smashed and hidden behind boxes stacked six feet high, a hole was gauged into a wall, and our kitchen table was damaged. I have provided documents showing this is over $4000 worth of damage to my home and possessions.

Again, extra insurance up to $5000 was purchased by me through All my Sons, and my claim was sent to Ace W, who sent me a claim form addressed to another of their clients! So now I have all this client's information and they have mine. Ace Ward decided the 4000$ in damages was worth $950 but immediately revoked the form once sending it to me.

Please take this as your warning to never use this company. I don't understand the utter disregard for documentation provided by their clients. This on top of sending my private information to another client and sending another clients info to me!

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional and Dishonest

I wish I would have read these reviews before hiring All My Sons. When choosing them to move my furniture to storage, during a home renovation, the company asked if I wanted insurance to protect our furniture if it was damaged. I paid for this. After their team moved my items, we noticed a hole in our leather couch. All My Sons informed us that it only covered things if moved to their storage. This was never told to us. Their team was extremely rude and their Chief Customer Officer, Ed Finer, showed the same lack of care by never returning a message. We now have a damaged couch to replace. NEVER USE ALL MY SONS. THESE PEOPLE ARE UNPROFESSIONAL AND SCAM ARTISTS

July 26, 2025
Unprompted review

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