We spoke with Debbie from the Solihull office today and she was simply amazing with us on the phone. Extremely thorough, patient and professional. Took time to discuss every possible option (twice... See more
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Didn't end up getting product,due to postage being too excessive especially when it stated flat rate shipping at checkout after our address was put in.it should let us know at checkout the price Disa... See more
Company replied
I have made a private purchase and made a mistake. Allsafe were very helpful generous and understanding. I have also found thier products and service a high standard in my professional life as a crane... See more
All Safe has been testing out lifting equipment for several years and has also provided many resolutions to any problems we have faced. In regards to the supply of new lifting equipment, All Safe hav... See more
Company details
Written by the company
Established in 1993, All Safe Lifting Equipment (“All Safe Group”) have been supplying, installing & servicing quality lifting, load restraint and height safety products to end users for almost 30 years. To this day we continue to strive for the best quality, best service and the best pricing to the advantage of our valuable clients.
Contact info
95 Batt Street, 2750, South Penrith, Australia
- 1300 144 426
- sales@allsafegroup.com.au
- allsafegroup.com.au
4.5
Excellent
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Got the right product at a good price…
Got the right product at a good price and delivered promptly. Can't ask for anything else.
July 23, 2023
It was the cheapest I could find with…
It was the cheapest I could find with the cheapest postage
July 24, 2023
Quick and easy transaction
July 18, 2023
quick postage ,best price
July 16, 2023
Arrived very quickly
July 12, 2023
Always a simple process
July 18, 2023
Lifting lugs did not arrive.
Lifting lugs did not arrive. Had to purchase other lifting lugs here in Brisbane.
July 17, 2023
Reply from All Safe Group
Hi Philip,
You placed your order 11/07 and freight booked on Auspost the same day (they collected on 12/07)... it's been 4 business days and you're interstate. Give us a call on Thursday if you still haven't received the goods and we'll follow up.
good product, good price, quick delivery
July 3, 2023
Great prices and fast shipping
July 2, 2023
excellent service.
The order arrived very quickly and the price was very competitive, good to do bussies again.
June 26, 2023
Reply from All Safe Group
Hi Max
Thanks for your feedback. The tax invoice is attached to order confirmation, which is emailed straight after you checkout. It may have ended up in your spam/junk folder.
quick and easy got what i wanted first…
quick and easy got what i wanted first go thanks
June 25, 2023
Took 2 weeks to dispatch was told it…
Took 2 weeks to dispatch was told it was going to be dispatched the same afternoon
No body could find the con note parcel was delivered to the wrong address and was sent the con note after it had been delivered
June 27, 2023
Reply from All Safe Group
Hi Rohan
Really sorry to hear you're unhappy.
Just to clarify, you did purchase an item that is listed as 'on backorder'. For the connote issue, we had the number, but the items weren't tracking due to a technical error. Not quite sure about sending to wrong address.. shipping labels are printed automatically.
SHITFULL SERVICE! Ordered on the 8/6 and received my…
Ordered on the 8/6 and received my purchase on the 7/7! Absolutely woeful service! No communication from their end! I was the one chasing up my order making enquires of where it is! Ordered a 1t beam trolley and ended up having to settle for a 2t trolley due to back order, but only got told of the back order after the second call! The first call was “yep it will be in tomorrow and we will express post it out” a week later nothing! Called up to find out they aren’t due till September so we will upgrade at no cost. Would highly recommend NOT purchasing anything after my experience it was woefull to say the least! Would have used more explicit language but it wouldn’t allow me to do that! EDIT: I was only advised that it was on back order on the 29/6 after I persisted with contacting you guys to find out where my order was! After one call in June I was told it was coming in the next day and it would be express posted out, then after the next call a week later I was informed it was on back order! So it took 3 weeks for you to tell me it was on back order!
June 29, 2023
Reply from All Safe Group
Hi Ashley,
We advised the unit was on backorder, and offered to send the 2t model at the same price, as the 1t model isn't due until mid-September. We despatched the order on 30/06. Also, you did have the option to cancel the order for a full refund. In saying all of that we are really sorry you had a bad experience with us.
fast service Quality product
June 26, 2023
Very good customer service
Very good customer service, fast shipping. Definitely recommended. Thank you.
June 21, 2023
Order wasnt sent / processed until I…
Order wasnt sent / processed until I rang up a week later chasing a delivery date
June 19, 2023
Reply from All Safe Group
Hi Duncan
Sorry for the bad experience. There was a mix up with freight, which we rectified as soon as we were made aware. Hope you give us another chance..
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