Allurez Reviews 543

I recently bought an engagement ring from Allurez, and I am beyond impressed. The quality is absolutely stunning, and it was crafted right here in the USA, which gives me confidence in its durability and authenticity. I highly recommend them for custom designs!

Bought a gorgeous white gold tennis bracelet from Allurez. It was packaged beautifully and came quickly. My wife loves it! Thank you!

Amazing piece, great craftmanship and A+ customer service

Horrible customer service. No one is ever available and the representatives always offer a call back or an email which doesn't happen. Every issue is "sent to the back office". Wedding band was late even though they were very well aware of the date it needed to be received by. I had called many times expressing the urgency. Took a month to receive it. We ended up having to purchase another ring from another jeweler. Return process took over a month. After persistent calls they finally emailed me return instructions. They also require signature and insurance on the package so it was almost $100 just to return my item. They still have not issued the refund. It has been a month since they received it. More broken promises again today stating I will get a call back or an email. Highly urge people to steer clear of this company.

After a lot of research, I chose Allurez to create a custom engagement ring for my partner, and it was the best decision I could have made. The design process was easy, and the staff was attentive and informative. The ring is breathtaking, and the quality is impeccable. My partner was over the moon when she saw it. Allurez made a significant moment in our lives even more special.

The graduation gift was eight weeks late being delivered. Appears to be smaller than the example in the picture. Did not monogram the simple message “with love”. This company is not worth the money or the time waiting for their substandard product.

The quality and craftmanship was beautiful. The fire of the moissanite diamond is spectacular, just as described. The choices and designs available are more than you could ask for.

Beautiful pendant and necklace, wonderful craftsmanship and quality!!! Fast delivery and great QC! Thanks to Allurez—I can’t wait to gift this to one of my very best friends. I know she will love it!

I have nothing but bad experiences with this company. First they apparently forgot my order for months. Theyn they sent it and it was not up to the standard I was expecting. Their return policy states that an item can be returned for any reason if you request a return authorization code within a certain time window. They state that they will not accept returns unless you have received a return authorization code. I requested the return authorization code and received no response from the company. I would recommend against purchasing from this company, their return policy is suspect, and I would question their ethics in general.

Ordered my engagement ring from Allurez. The ring is beautiful! My fiance loves it!

It arrived fast within a few days, and exactly what I wanted. Great experience! Thank you Allurez!!

It was a month after my chain was suppose to come when I emailed them, and they told me it would be shipped right away. I emailed once a week for an additional month and kept getting told my order was being prioritized. So two months after I was suppose to receive my order, I requested a refund. They ignored my email and never responded. A week after that I emailed again askigg no for a refund. Only then did they ever email me back and finally shipped my order. It should not take multiple emails and two request for refunds for a company to ship what you already paid for. Will never order from them again.

Thank you, Bryan, for assisting me with my order. I received it last week and now I am able to provide a review. Also, thank you for the follow-up. I am very pleased with Allurez and Bryan's help.

Said it would ship out in 1-7 business days. Took a month. Couldn’t get answers from the call center. I was 99% sure I got scammed. The diamonds don’t look like the advertised picture.

Not much communication till I started emailing, took longer with shipping then I hoped but when I did email they got back to me asap and made sure I got it in time!
It was beautiful and worth the wait! I would order from them again!

I had to have my package re-routed after shipment and Bryan was able to help with this process! Excellent customer service!!

Quick client service, to the point.

I was completely impressed with their professionalism and customer service. The ring looks amazing! Thank you so much for all of your help and outstanding customer service. I was unsure if I'd have the ring on time, but you made it happen before schedule! Thank you for making this special occasion worry free and memorable! She said "It looks like a Rose!" She is in love with her Ring!

Faster delivery service it said I would get my package like a month before I actually got my package gals advertising is not cool and my gemstone looked scuffed not too happy about that

My son's engagement ring shipped later than expected but I give 5 stars because our customer service rep, Bryan, walked us through the waiting period, continually checking on the order progress. He made sure the ring was received in timely fashion and was so professional. When the ring arrived, my son was completely satisfied. It's beautiful!

I loved these earrings. The packaging was beautiful. The earrings came in a lovely box, It felt like receiving a gift, I highly recommend Allurez to anyone looking for high-quality, beautifully crafted jewelry. Whether you’re buying a gift for a loved one or treating yourself, you won’t be disappointed.

Overall, my experience with Allurez has been fantastic, and I look forward to purchasing more pieces from them in the future.