Great local company with responsive and helpful staff. Callum who did the installation was efficient and friendly and helpful. Brent who came to sort some gadget connection issues went out of his wa... See more
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Review summary
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What people talk about most
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The Alncom team have done a great job in getting us connected. They put up a new pole to bring fibre to our house. The installation team were professional, friendly and efficient. They made minimal... See more
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Contract from EE was coming to an end so thought I'd give them a ring as heard good things. So glad Idid! First Class customer service from start to finish. Installed next day, sorted everything with... See more
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Easy to contact - clear simple pricing AND fixed for contract term. Engineer visited to survey as we had special request about where cable entered property. He sorted it and within days next engineer... See more
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Company details
About Alncom
Written by the company
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Contact info
Alncom, NE662PF, Alnwick, United Kingdom
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5.0
Excellent
411 reviews
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Excellent, very Happy Customer
We are super pleased with our broadband and the service provided by Alncom. The installation was very straightforward and the engineers left no mess at all. If there ever are issues with the broadband (rare) Alncoms communication is excellent and they always get us back up and running quickly. Thank you
December 3, 2025
Unprompted review
Reply from Alncom
Hi Esther, we really do appreciate your 5* review, thank you for taking the time to write this.
Our teams thrive on helping our customers have the best experience possible and look forward to continuing this with yourself.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if you need us in the future and we will be very happy to help.
Team Alncom
Alncom don't do average
Switched from a national provider who's service and performance was bang average and they simply couldn't match the speed, pricing and reliability offered by Alncom.
Literally no whinges about 'dodgy internet' in our household any more.
I work from home and shift large graphics and video files around constantly - performance and reliability is key and when that comes at a competitive price even better.
Whenever there is a network issue (all providers have them) you know within minutes of it happening the Alncom team are on it and will be updating you imminently and until the matter is resolved.
December 3, 2025
Unprompted review
Reply from Alncom
Hi David, thank you for your 5* review, we are delighted that you chose us as your broadband provider and that you are happy with our service.
Our teams do their utmost to provide the best service possible, so really do appreciate you taking the time to share your experience.
You know where we are if you need any support in the future by either contacting us on 01665 604 816 or emailing help@alncom.co.uk and we will be happy to help.
Thank you again David
Team alncom
Local Broadband provider at great price
Easy to contact - clear simple pricing AND fixed for contract term. Engineer visited to survey as we had special request about where cable entered property. He sorted it and within days next engineer came and installed. Quick efficient and courteous. If you live in an area covered by them you’re daft if you don’t use them.
November 26, 2025
Unprompted review
Reply from Alncom
Hi Philip, thank you for your 5*review, we really do appreciate your feedback with regards to our pricing and fixed term contract.
We try our utmost to carry out any specific requests, requested by our customers.
We look forward to serving you as our customer, please do not hesitate to contact our team on 01665 604 816 if you need any assistance and we will be happy to help.
Team Alncom
What a difference in speed
Before the installation I was getting 30mbps now I get over 200mbps it is fantastic.
November 28, 2025
Unprompted review
Reply from Alncom
Hello Ken, Thank you for your 5*review we are absolutely delighted you are receiving the faster speeds.
Please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any further assistance and we will be happy to help.
Thank you again Ken.
Team Alncom
Excellent experience
Excellent experience - installer advised about best router placement and was clean and tidy. Wifi speeds are much improved compared to previous supplier (BT). Alncom is now giving us up to 400mb in the house, way in excess of BT. Very impressed with Alncom.
December 1, 2025
Unprompted review
Reply from Alncom
Hi Mike, thank you for sharing your experience of your Alncom Broadband installation and giving us your 5* review, we really do appreciate it.
We pride ourselves on giving the best service possible to our valuable customers.
You know where we are if you need any assistance in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
The Engineer who installed my broadband…was excellent
The Engineer who installed my broadband was very helpful, professional and very respectful of the property..He explained things to me and set up all my devices for me ..he was also friendly.
.excellent service ..(and arrived on time )
November 28, 2025
Unprompted review
Reply from Alncom
Thank you for your 5*review, our teams are extremely grateful for your feedback.
We are here to support you with any queries by calling 01665 604 816 or emailing help@alncom.co.uk
Team Alncom
Great service
Great service, quick appointment made and the lads who fitted the equipment where very present and efficient.
November 17, 2025
Unprompted review
Reply from Alncom
Thank you for leaving your 5*review, I will pass this onto our team.
We really appreciate you taking the time to share your experience.
Team Alncom
Fantastic out of hours support which…
Fantastic out of hours support which solved the issue in less than 20 minutes
November 21, 2025
Unprompted review
Reply from Alncom
Hello Brenda, thank you for your 5* review, we really do appreciate it.
Please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any assistance in the future.
Team Alncom
Friendly and accommodating
They have a great team working in both their office and in the field. Every member of staff I've been in contact with have been extremely friendly, helpful and polite.
The internet speeds are always fast and consistent, only ever dropping or going out during extreme weather. During any planned maintenance I received an email a few days in advance warning me about possible outages.
November 18, 2025
Unprompted review
Reply from Alncom
Thank you Lauren for your 5* review.
We are so happy you have had a positive experience, our teams do their utmost to provide the best service possible for our valued customers.
If we can be of any further assistance please do contact our team on 01665 604 816 and we will be happy to help.
Team Alncom
Exceptional broadband service
I have had nothing but an exceptional experience with Alncom. Their customer service team are incredibly helpful and clear in their explanations. They were incredibly flexible about helping us set up an install date for fibre that worked for us and the actual install itself couldn't have been smoother. Since install we have had perfect WiFi with no issues whatsoever. Couldn't recommend more.
November 11, 2025
Unprompted review
Reply from Alncom
Thank you James, for your kind words and your 5*rating our teams really do appreciate your feedback on your experience.
We look forward to serving you as our customer and we are here for any queries or support that you need.
Thank you again James
Team Alncom
Excellent ISP with great local support
We signed up with Alncom as soon as their fibre service was available. I have found them an exemplary ISP, no fuss , no hype, good steady speeds, highly responsive when you contact their support. Unhesitatingly recommended.
November 14, 2025
Unprompted review
Reply from Alncom
Thank you Fergus for your kind words and your 5* review, our teams really do appreciate your feedback.
Please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any further assistance and we will be happy to help.
Team Alncom
First Class Service
Within an hour of making an initial enquiry the engineer was out to see if they could install the broadband. And two days later they were here to install. We couldn't connect at first, but phoned and they were able to sort it remotely and we have had no further issues. Incredible service, would definitely recommend.
November 6, 2025
Unprompted review
Reply from Alncom
Thank you Patricia for your 5* review, we really appreciate it!
We strive to do our utmost for our customers and endeavour to assist in the best way possible.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service
Excellent service, the staff have been really friendly and helpful! The internet service is now much better around the house. I would definitely recommend Alncom to others.
November 7, 2025
Unprompted review
Reply from Alncom
Thank you Kevin for taking the time to share your experience, we really appreciate the 5* you have given.
Our teams do our utmost to provide the best service we can for our customers as you are very important to us.
Team Alncom
Excellent service and internet
Prior to Alncom getting in touch, our internet was awful as we live in a rural property. Since we switched to them, everything has been brilliant. From the reliability and speed of our wifi, to the customer service. Would highly recommend.
November 10, 2025
Unprompted review
Reply from Alncom
Hi Tom, thank you for your 5* review our teams really do appreciate your kind words.
We look forward to serving you as an Alncom customer, if you need any support please do contact us on 01665 604 816 and we will be happy to help.
Team Alncom
Smooth high Speed Broadband Switch
The installation process was clearly explained at all stages and all queries were answered promptly.
The switchover was very smooth and required very little input from me.
October 27, 2025
Unprompted review
Reply from Alncom
Thank you John for your 5* review, we are thrilled that you have had a good experience with your Alncom Broadband installation.
If we can help with anything in the future please do not hesitate to contact us on 01665 604 816 and we will be happy to help.
Team Alncom
Following a speed issue with our…
Following a speed issue with our broadband, I rang Alncom for help, the phone was answered quickly by a human being (Yes a real person) following a few checks an engineer called within 2 working days, problem solved.
Thank you, Malaki, Abi and Rob keep up the good work!
November 4, 2025
Unprompted review
Reply from Alncom
Thank you Malcolm for your 5* review, we are really happy that you have received good service.
Our teams thrive on helping our customers have the best experience possible and look forward to continuing this with yourself.
Please do contact us on 01665 604 816 if you need us in the future and we will be very happy to help.
Team Alncom
Friendly and helpful
Friendly, helpful staff. I was kept informed of a recent outage whilst some work was being carried out. All my queries were answered clearly and in layman’s terms (phew!). The engineers who installed my broadband were friendly and helpful. Thank you for your efficient service.
November 4, 2025
Unprompted review
Reply from Alncom
Hi Cynthia, thank you for your 5* review we really appreciate your feed back. We are here if you have any questions, please do not hesitate to contact us on 01665 604 816 and we will be happy to help.
Team Alncom
COMPLETELY SATISFIEDIt is easy to get in touch with ALNCOM
It is easy to get in touch with ALNCOM. The office staff are friendly and helpfull.
The work team who did the installation were polite, friendly and helpful. They explained what they had to do and completed the work quickly and efficiently. They didn't make any mess. They made sure things were up and running before they left.
October 27, 2025
Unprompted review
Reply from Alncom
Thank you Mrs Trafford for your kind words and taking the time to share your 5* review. We are extremely happy that you have had a good experience.
We do our utmost to provide a good service to our valued customers and look forward to serving you.
Team Alncom
Alncom WiFi service at Holiday Home
Alncom provide the internet access at our holiday home location in Northumberland. From the beginning, the communication and service has been excellent. Our connection was made two days earlier than expected and the service has been fast and trouble free. We were also pleased to receive a courtesy call checking that all was working well. Recommended.
October 31, 2025
Unprompted review
Reply from Alncom
Thank you Judith for your 5* review, we are so glad you are happy with our service.
Our teams do their utmost to do their best to provide a great experience from your first point of contact to the end result of installation.
We are hear to support post install with our out of ours service where you can contact us on 01665 604 816 from 5.30pm - 9pm weekdays and Weekends from 9am - 9pm.
Team Alncom
An excellent service
An excellent service, very helpful staff, installation was quick and efficient, and the broadband service is delivering speeds in excess of what was promised.
October 24, 2025
Unprompted review
Reply from Alncom
Thank you Charles for your 5* review, this is great news!
We are very happy you have had a positive experience and are happy with your speeds.
If we can be of any further assistance please do contact our team on 01665 604 816 and we will be happy to help.
Team Alncom
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