Alphaclinics Reviews 337

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient ordering process and the prompt, trackable delivery service. Many people found the website easy to navigate, making it simple to locate and purchase the products they needed. The quality of the goods received was also frequently highlighted as excellent, with consumers appreciating the wide range of available accessories. However, some customers also noted occasional issues with delivery, including lost orders or delays. A few other people also felt that the products received were not always as described or did not meet their expectations, such as receiving an incorrect item or finding a product's performance disappointing.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and efficient... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the ease of finding items and... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the good range of aids... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great, reliable, and... See more

Based on these reviews

Rated 5 out of 5 stars

Phone was answered quickly, and the person I spoke to was immediately able to identify the items I needed. Goods arrived two days later. Couldn’t realistically ask for better.

Rated 5 out of 5 stars

Thank You Alpha Clinics! I am glad that I have found Alpha Clinics and the efficient ordering and posting service for my hearing aid accessories. Thank you so much. David Flower

Rated 5 out of 5 stars

A convenient way for my husband to deal with after op problems. I found what was needed on your website and ordered in bulk together with disposable bags.

Rated 5 out of 5 stars

first class service, some problems initially with the delivery but quickly and efficiently sorted out. Thank you L Pownall


Company details

  1. Audiologist

Written by the company

We offer the best possible vision and hearing health care within the U.K. Bringing our renown 5* services to the comfort of your own home. ​ We pride ourselves on giving patients the energy and motivation to do the activities they want to do.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

AWKWARD…

The items were received on time and in good condition. Unfortunately, and something I have always found a priority, the tone and response to any enquiry.

This consisted of a call to the supplier:

He did not answer the call with any details except from an abrupt, hello. The rest of the conversation was stilted and uncomfortable.

I was surprised as I was made to feel that I was taking up his time and all I was doing was placing an order?

January 25, 2026
Rated 4 out of 5 stars

The only reason for giving 4 stars…

The only reason for giving 4 stars instead of 5 was because of a missed delivery. I cannot see why the small package wasn’t pushed through the door first time, like it was on the second delivery.
Otherwise everying else was good.

January 26, 2026
Rated 1 out of 5 stars

STILL WAITING…

Still waiting for order made mid December. It arrived short. Replacement order confirmed 29/12 but still no information as to delivery date very
My complaint made yesterday still unanswered

December 29, 2025

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