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Rated 5 out of 5 stars

Great service from start to finish. We were let down last minute on a friday afternoon by a national company, I called Alpharod and spoke to really helpful member of staff who booked us in for the sam... See more

Rated 5 out of 5 stars

I was very impressed with Alpha Rod’s service when I had a blocked drain. They were punctual, friendly, professional and found the source of problem, before submitting a reasonable quote to deal with... See more

Company replied

Rated 1 out of 5 stars

Arrived 1hr15 minutes late. Smelt of smoke. Spent 30 seconds looking at the relevant drain only to suggest he couldn't fix the problem. Then attempted to charge £200 + VAT. Bartered down to £90 +... See more

Company replied

Rated 5 out of 5 stars

Our normal trustee plumber was unable to find out how to deal with the issue. We had pretty much given up when a friend recommended Alpha Rod. We called and were reassured "don't worry we will sort yo... See more

Company replied

Company details

  1. Drainage Service
  2. Plumber

Written by the company

We unblock, repair and survey drains. We install treatment plants, make Wessex Water connections. We are rats and smell investigation experts (using smoke machines/multiple cameras) We have x10 vans working around the South West looking after our customers and look after the likes of Wessex Water, Dyson and Mulberry to name a few commercial customers who trust us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

28 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic service from all!

Had a sewage treatment plant installed at my property. I couldn't be happier or more satisfied with the service, from the whole team. All very highly experienced, knowledge and so professional and friendly.
I wouldn't hesitate to recommend Alpharod.

July 22, 2024
Unprompted review
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Reply from Alpha Rod

Thanks for your great review Louise.

We often receive feedback on our unblocking service but it is lovely to hear that we are performing well on our larger projects too. Thanks again from the whole team.

Rated 5 out of 5 stars

Glen from Alpharod is a legend!

Glen from Alpharod was a gent, and an absolute legend. He got the job done, no messing around and knew exactly what he was doing. Blockage was removed within an hour, pipes cleaned and he showed me the results on the camera screen. His knowledge and experience spoke volumes. Thank you Glen and Alpharod. I'd definitely use you guys again and will recommend to others.

July 29, 2024
Unprompted review
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Reply from Alpha Rod

Glen loves the idea of being a legend Dean! Thank you so much for your great review.

Rated 5 out of 5 stars

Alpha Rod based in Bowerhill Melksham :

Alpha Rod based in Bowerhill Melksham :
We had really bad damp problem for years!
We have spent thousands trying to find the problem. Our last attempt to solve the problem was to have the drains checked that run along side the annexe. After an internet search I decided on Alpharod, our appointment was bumped a couple of times, which we understood as our job wasn’t urgent. Wow really worth the wait! Gordy was very professional, he took the history of the damp from us , got his camera out and got to work! He checked the outside drains and worked his way back into the property! After the removal of some boxing in and more camera work he identified the fault, and solved the problem. He tidied up after himself and left everything in good order, after advising us about the solution, that we were then able to fix ourselves. In 1.5 hours he solved a problem that had taken us 3 years trying to solve. Gordy was polite, professional, experienced and took the time to communicate the issue in a way that we understood. We wouldn’t hesitate to use them again. Thank you Alpha rod and Gordy !

June 20, 2024
Unprompted review
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Reply from Alpha Rod

What a brilliant review of our service Kim, thank you for taking the trouble to leave such detailed feedback.

Gordy does like a challenge and we are delighted that he was able to solve your longstanding problem.

Rated 5 out of 5 stars

Prompt, excellent service

Phoned and explained our issue on a Monday. Told an engineer would be out next day to resolve. Gordy phoned enroute and arrived Tuesay morning. He removed the blockage promptly. He then explained possible reasons, what he'd did to resolve it and gave the waste system a check over. Paid him by card on the spot and got an electronic receipt. Great service and would definitely recommend Alpha Rod for where they operate in West Wiltshire and East Somerset.

April 16, 2024
Unprompted review
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Reply from Alpha Rod

Thank you for your review Steve, it is really appreciated.

Rated 5 out of 5 stars

They are brilliant

They are brilliant - have had a few issues since November time and they have been reliable, courteous and helpful every time
Highly recommend

November 21, 2023
Unprompted review
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Reply from Alpha Rod

Thank you for your review and recommendation Miss Mundy.

Rated 5 out of 5 stars

What a fantastic company

What a fantastic company! From the initial phone call to the lovely Alan, couldn't be more helpful, friendly and nothing was to much trouble...unlike Wessex Water.
Highly recommend!!

March 4, 2023
Unprompted review
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Reply from Alpha Rod

Thank you for your review Deb. Alan was delighted to receive your feedback.

Rated 1 out of 5 stars

Be Careful

I was recommended to Alpharod by a friend and I was so so disappointed when they didn’t come up to expectations! I’m not saying they’re rogues at all but when they came out to check my semi blocked toilet they didn’t have the correct camera equipment and wanted to return the next day and charge me again when I had described in detail exactly what was happening. Apparently it would cost the company too much money for all the teams to carry this particular diagnostic tool. Just be careful when asking this company to help you - make doubly sure that you’re not going to be charged twice for something that can be done once with the correct camera equipment!

September 21, 2022
Unprompted review

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