Just back from a wonderful 10 days holiday in Fuerteventura. Enjoyed every moment , safe in the knowledge that Alpha were there if we needed them . Our annual holiday insurance was not needed on this... See more
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I don't often write reviews but unfortunately, during my last snowboarding holiday the worst happened. My accident, a dislocated shoulder and not my fault, necessitated a helicopter lift. Alpha Trav... See more
Used this company before and the price was always reasonable, service agent was very helpful, and took time to explain any queries i had. Highly recommended.
Website is easy to understand and negotiate. Sections are clear and it’s good that a number of price options are available. I have bought a number of policies now over the years .
Company details
About Alpha Travel Insurance
Written by the company
Alpha Travel Insurance has been specifically designed to be simple and straightforward – unusual for an insurance company we appreciate, but let’s face it, life is complicated enough. From our simple to follow website, through to our policy wordings, we’ve gone to great lengths so that everything is clear and easy to understand.
Alpha stands out from the crowd because we have no ‘gimmicky extras’ in our policies, we simply give you the cover that provides you with the protection you need for your trip.
Why choose Alpha?
Written by the company
- FREE cover for over 100 activities
- We are able to provide cover for over 100 adventure and sports based activities. These are automatically included free of charge in your policy, why not try something new and live life to the full!
- Save 15% when you book online
- Enjoy a fantastic 15% saving on your purchase when you shop with us online (vs our customer service prices). The discount is automatically applied so you can be sure that the price you see is the price you pay.
- Cover starts from under £10
- At Alpha Travel Insurance, we offer a variety of low-cost travel insurance policies to fit your needs and budget. With no upper age limit on single trip policies (depending on your destination and duration of choice), and the ability to tailor your excess to what suits you, we offer you peace of mind at a great price. Easy peasy!
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- alphatravelinsurance.co.uk
Alpha Travel Insurance
4.6
Excellent
17K reviews
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Great service.
The ease of booking my travel insurance was great, I got a competitive quote. I made a mistake with the dates, this was amended straight away by using chat at no extra cost. I thought that was great and I will certainly use them again.
October 1, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don't pay out on claims
Prices are competitive but when you make a claim they make you jump through hoops before eventually telling you they won't pay out. I had a tour operator cancel a trip and only partially refund me, and despite my policy saying that they pay out up to £1,250 for Trip Disruption Before You Travel, Collins (on behalf of Alpha) told me I wasn't covered for that and they wouldn't pay out for trip and flight losses
September 18, 2025
Unprompted review
Reply from Alpha Travel Insurance
Hi Philippa,
Thank you for taking the time to leave us a review and I am sorry to learn you are unhappy with your claims experience.
Your policy is insured by Collinson Insurance, which is a trading name of Astrenska Insurance Limited, as per your policy wording. As the insurer for the policy, Collinson handle all claims.
I have therefore raised this with their teams and requested you are contacted accordingly.
Kind regards,
Claire
Alpha Team
Alpha has your back for winter sports injuries!
I don't often write reviews but unfortunately, during my last snowboarding holiday the worst happened. My accident, a dislocated shoulder and not my fault, necessitated a helicopter lift. Alpha Travel Insurance dealt with everything, no questions asked. The recovery takes many painful months and I was very grateful that Alpha took care of the financial side. Just be assiduous in studying insurance policy details and purchase the insurance that is right for you. From reading other reviews, too many just don't!
March 16, 2025
Unprompted review
Avoid - £750 to extend travel insurance for 2 weeks
This company is unbelievable, I cannot believe it can legally function like this. I have a longstay backpacker policy for my family which I purchased for around £450 for 3 months cover. I phoned up to extend for another 3 months midway through the policy and it was another £400ish, all looking ok. We decided to extend the trip for 2 more weeks, so I call up to add 2 more weeks on and now it's an additional £750 for 2 weeks insurance?! Disgraceful. The offshore call centre is terrible, I would totally avoid this company, clearly the insurance underwriter is a complete scam and the call centre staff can barely speak English and just cannot help. I am appalled.
August 21, 2025
Unprompted review
Reply from Alpha Travel Insurance
Hi Lee,
Thank you for taking the time to leave us a review and I am sorry to learn of the premium quoted.
I am aware the Complaints Team have been in contact with you and so I will liaise with them to respond to you.
Kind regards
Alpha Travel Insurance Team
Holiday
Very easy to arrange and first class service provided throughout the call to arrange cover for my trip
July 25, 2025
Good value for your money.
Good value for money, I'm an older traveller and was quoted a very reasonable price. Whole process was quick and efficient. I now know why I'm a regular customer. Thank you.
June 12, 2025
Unprompted review
Too many emails
Too many emails! Fed up with constant emails.. I've unsubscribe already but they just keep coming!
June 13, 2025
Unprompted review
Reply from Alpha Travel Insurance
Hi Archibald,
Thank you for taking the time to leave us a review and I am sorry to learn you receive too many emails.
We would be happy to remove you from all mailing lists; if you could please email us on responses@tifgroup.co.uk, providing your full name, DOB, post code and policy number, if you have one.
Kind regards,
Claire
Alpha Team
Fantastic value and hassle free A+
May 11, 2025
We ( Joint Couple) used Alpha for more…
We ( Joint Couple) used Alpha for more than 7 years and the premiums were fair for our conditions. However this year the premioum was very high. Given our history (no claims ever) and loyalty we were disappointed. We searched other insurers online and found a significantly better deal. A shame to leave but the price difference was too large to ignore. Thank you for the past but the future is elsewhere
April 24, 2025
Unprompted review
Reply from Alpha Travel Insurance
Hi Peter,
Thank you for taking the time to leave us a review and I am sorry to learn you are unhappy with the price increase of the new quotes.
As you have provided your previous policy number, we have sent you an email to discuss this further.
Kind regards,
Claire
Alpha Team
Single holiday insurance
I found the quote competitive and the transaction was straightforward
May 1, 2025
Easy website to navigate and great…
Easy website to navigate and great value for our annual travel insurance
May 1, 2025
Professional approach and good…
Professional approach and good knowledge and answered our requirements. Polite staff and simple procedure.
April 29, 2025
had problems with website...eventually…
had problems with website...eventually managed to complete process but needed several attempts
April 29, 2025
Reply from Alpha Travel Insurance
Hi Frank,
Sorry to hear you had trouble with the website, but we're glad you managed to get everything sorted in the end. If you ever need support in future, feel free to contact our customer service team here: https://www.alphatravelinsurance.co.uk/contact-us/
Best regards,
The Alpha Team
Luckily I didn’t need to make a claim…
Luckily I didn’t need to make a claim on my holiday insurance but the way it was handled on purchase which was great, I am sure I wouldnt have any problems if I had. I will use Alpha travel insurance again.
April 21, 2025
Great communication and easy to renew…
Great communication and easy to renew the policy. No increase in cost from last year so no need to shop around.
April 24, 2025
The service was excellent from start to…
The service was excellent from start to finish
April 16, 2025
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