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Alpha Warranty Services Reviews 783

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TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers are very satisfied with their warranty, highlighting its convenience and the quick approval of claims, which helped them afford repairs and get back on the road swiftly. People frequently praise the customer service for being helpful, informative, and professional, making the process seamless and stress-free. However, some customers were dissatisfied with the warranty and claims process, citing issues with coverage denials for specific parts or maintenance reasons, and experiencing long wait times for repairs. A few other people also felt that the pricing was too high, especially when attempting to renew their warranty.

What people talk about most

Warranty

People report ambiguous experiences with warranty. Many customers express frustration, citing hidden clauses,... See more

Service

Consumers find service to be ambiguous, with some reporting positive experiences, such as quick approvals,... See more

Claim

Reviewers mention negative feedback about claim. Many customers report that their claims were denied, often... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the helpfulness and... See more

Price

Reviewers highlight negative aspects of price, consistently expressing dissatisfaction with unexpected costs... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We live in Bellevue, NE. The closest Alpha repair center is in Omaha,NE. Travel distance over 12 miles. If vehicle is damaged or leaking, that distance of driving would cause more damage to vehicle.... See more

Rated 4 out of 5 stars

There was much deception in the sales pitch. I was supposed to have a 100.00 deductible and ended up paying 530.00 of a needed repair. The only reason I purchased this warranty is because I am on a fi... See more

Rated 4 out of 5 stars

Covered my water pump and helping me fix my leaking coolant ! I appreciate their help with my 2018 mustang on my first repair with them!

Rated 5 out of 5 stars

I like how this warranty claim was eventually covered without too much static. However, I wish Alpha would have been more involved at the start to assure the the garage work would be covered instead... See more

Company details

  1. Association or Organization

Written by the company

Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.

Contact info

3.9

Great

TrustScore 4 out of 5

783 reviews

5-star
4-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Had an issue

Had an issue, took my vehicle to the dealership, had the issue diagnosed, and the claim was submitted and approved just as it should be without any problems. Easy peasy!!

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

In my warranty it says mechanical…

In my warranty it says mechanical breakdown. Radiator and heater cores are not mechanical. It even says under A+ enhanced heater cores are covered. I am also going round and round with dealer who sold me this. Cost 2800 to have heater core replaced. I canceled this piece of crap.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

I made a few calls regarding the issue…

I made a few calls regarding the issue I had with my vehicle. Each representative I spoke with was very patience and had a willingness to try and help me. I’m very grateful I chose Alpha Warranty Services.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

It was good until I had to pay the…

It was good until I had to pay the diagnostic charges for the repairs that you failed to take care of. I had to pay 530.75. With the 100 dollar deductible.
I appreciate the coverage. But failed to fix my heater core.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

My Jeep Liberty

My vehicle, what's taken care of without any hassles?
Alpha warranty was awesome.
The repair company set that alpha, was easy to work with courteous and professional, I am very pleased with the service I received.

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

I had an outstanding experience with the Alpha Team

I had an outstanding experience with the customer service team at Alpha Warranty. When I faced a transmission issue, the representative was effective, attentive, and friendly. She clearly explained the return process and provided excellent information about the available parts. The Alpha team resolved my issue swiftly, showcasing professionalism and empathy. I felt valued throughout the process and highly recommend them to friends and family. Great company!

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

THIS WARRANTY SUXXXXX

THIS WARRANTY SUXXXXX
We have put almost $10k into vehicle in 3 years and ALPHA covers 00000.00.
Always with a BS excuse.
NEVER AGAIN will we purchase this (almost) $4,000 POS faux "warranty". NEVER.
How do these idiots running the extended auto warranty mafioso fail to understand drivers buy
many vehicles in their life and if they had a
decent product that picked up valid claims they would make more $$ on more future warranties sold.
Wish I read reviews before adding this useless trash.
NEVER AGAIN

January 28, 2025
Unprompted review
Alpha Warranty Services logo

Reply from Alpha Warranty Services

Dear Ms. Lynn,
We appreciate you taking the time to share your feedback, and we’re sorry to hear that your experience with your service contract has been frustrating. Our goal is always to provide value and support to our customers when repairs are needed, so we’d like to clarify how your claims were handled.
According to our records, your contract has had four claims submitted. The first claim—for a window regulator—was approved and covered. The subsequent three claims (for a camshaft solenoid, coolant temperature sensor, and catalytic converter) were unfortunately denied because these components are not listed under your contract’s coverage. While we understand the frustration of unexpected repair costs, the coverage is based on the terms outlined in your contract, which specifies the parts and systems included.
Regarding your mention of $10,000 in repairs, the denied claims on file do not reflect that total. If additional repairs were done that weren’t submitted or were outside the contract’s scope, we would be happy to review any further details you can provide.
We strive for transparency in our coverage and encourage all customers to review their contracts carefully to understand what is and isn’t included. If you’d like to discuss your coverage further, we’d be happy to assist—please feel free to contact our team directly.

Rated 1 out of 5 stars

I stand by my statement!!

I stand by my statement!!! These people are frauds! Do not buy their service! They cover nothing . I reported them to the BBB and the AG office in Massachusetts!

January 17, 2025
Unprompted review
Alpha Warranty Services logo

Reply from Alpha Warranty Services

Hello Samuel, we're sorry you feel this way about Alpha Warranty Services. Despite your opinion, we can tell you that we stand behind every one of our service contracts within the terms outlined in them. We regret that your vehicle had problems that your service contract was unable to cover. As we mentioned in our response to your previous review, transparency is important to us, and we strive to ensure that all contract details, including covered and non-covered components, are clearly outlined at the time of purchase. If you have any additional questions regarding your contract or the claims process, we would be happy to assist further. Please don’t hesitate to reach out to our customer support team.

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