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Alpha Warranty Services Reviews 

817
•
TrustScore 4 out of 5

3.8

Association or Organization
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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers had a great experience with this company. Many customers are satisfied with their warranty service, often finding that claims are covered smoothly and efficiently. People frequently praise the helpful and informative customer service representatives who communicate clearly throughout the process. Reviewers appreciate the quick approval times and the overall convenience of filing claims, making their experience less stressful. However, some customers also noted that claims were often denied for reasons like fine print exclusions or technicalities, leading to frustration. Some people were dissatisfied with the transparency of coverage, mentioning unexpected limitations and difficulties getting repairs approved. Additionally, a few reviewers reported significant delays in claim processing and issues with rental car provisions.

What people talk about most

Warranty

Customers had ambiguous experiences with warranty services, with some reporting positive interactions, such... See more

Service

Clients share ambiguous opinions on service, with some customers reporting positive experiences, such as fast... See more

Claim

Consumers find the claim process to be ambiguous, with some reporting positive experiences where claims... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Product

People report negative experiences with product quality, with many customers experiencing significant issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We live in Bellevue, NE. The closest Alpha repair center is in Omaha,NE. Travel distance over 12 miles. If vehicle is damaged or leaking, that distance of driving would cause more damage to vehicle.... See more

Rated 4 out of 5 stars

Covered my water pump and helping me fix my leaking coolant ! I appreciate their help with my 2018 mustang on my first repair with them!

Rated 5 out of 5 stars

I like how this warranty claim was eventually covered without too much static. However, I wish Alpha would have been more involved at the start to assure the the garage work would be covered instead... See more

Rated 5 out of 5 stars

As a provider of the services (repairs), for the love of God people READ the contract. WHAT's covered, if its not covered DONT expect the warranty company to just pay for it. The Warranty Company is N... See more

Company details

  1. Association or Organization

Written by the company

Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.

Contact info

3.8

Great

TrustScore 4 out of 5

817 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(817)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

My son purchase a warranty from Alpha

My son purchase a warranty from Alpha. After 30K miles the cylinder head split a valve seat. Alpha didn't cover the warranty AND gave us a huge run around on paperwork, etc. They denied the claim as we didn't pay for oil changes as we do those ourselves in my family.

A complete waste of $2500. They are not a good company to do business with IMHO.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience and coverage!

This was the first time I've had to use the warranty and was extremely happy with the experience! The mechanic had so many really nice things to say about the company. He was on hold for less than 2 minutes when he called in for the approval. By the time my vehicle was done, Alpha Warranty had already asked him where to send his payment. This is nothing like any of the experiences I've had with other companies.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

Your approval process is terrible

Your approval process is terrible. The length of time it takes for you to approve a fix is lengthy. I have been waiting for my car for almost a month to be fixed by you guys and I keep getting the same crap it takes 24 to 48 hours for an adjuster to read a claim and each process takes 24 to 48 hours to review this is insane. I have had to take an Uber to and from work. I live 30 miles away one way I have not had my car since November 7. This company is horrible. and now I’m being told that my car will not get its part until next Thursday. That will mean you have had my car down for 30 days.

November 7, 2024
Unprompted review
Alpha Warranty Services logo

Reply from Alpha Warranty Services

Dear Michael, we appreciate your position. Being without your vehicle for long periods of time is frustrating. Would it be possible for you to provide some more information about your claim? With just your first name on your review, it makes it very difficult to pinpoint your situation in our system. We take these types of complaints very seriously and would like an opportunity to learn more about why this has taken as long as it has. Please call our Customer Service team at 800-662-5519 or provide your last name and claim number on this review.

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