Our driver was smack on time and in a very comfortable vehicle with more than enough room. He was very polite, efficient and adaptable (we asked for a pickup an hour later than advised and were accom... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good clear communication pre-transfer. Driver made contact to introduce himself & share his number. He advised re. Pick up time & location. Flight was delayed but driver waited patiently for us to arr... See more
Truly amazing service. I made an error in our booking (wrong day, I confirmed it to Alpinbuses on two separate occasions, DOH!) but one phone call and an email and within 15 mins of spotting the mista... See more
What a pleasure that journey was... our drivers communication prior to arrival was excellent, he was on time at the airport, drove well and even let us stop to grab some food.. Nothing was a probl... See more
Company details
Written by the company
Offering exclusive airport transfers to the Alps, we connect you directly from key airports including Innsbruck, Salzburg, Vienna, Munich, Memmingem, Friedrichshafen, Zurich, Basel, Geneva, Nurenberg, and Strasbourg. Travel with ease and style to your alpine destination with our private transfer services.
Contact info
Switzerland
- info@alpinbus.com
- alpinbus.com
4.5
Excellent
439 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great communication and easy booking
Great communication and easy booking! It was really seamless and our driver was great!
September 14, 2025
Unprompted review
Excellent service
All good. Our flight arrived unusually early - the driver was still ready and waiting. Very helpful and polite driver with a clean car - the experience couldn’t have been better.
September 6, 2025
Unprompted review
The Journey was excellent. 👍
Our driver was excellent. He informed us of certain land marks on our journey and made us very relaxed. Hope the return journey is as pleasant. 👍
September 1, 2025
Unprompted review
Excellent, efficient service
Excellent communication, comfortable transfer and value for money
August 29, 2025
Unprompted review
Great communication all the way through…
Great communication all the way through and transport was high quality. I would recommend and use again.
August 22, 2025
Unprompted review
Perfect service
Perfect service. Was waiting for us at the airport with our names, and picked us up promptly on our return journey. Really friendly team to deal with, and a very knowledgeable driver of the Salzburg area. I cannot fault the service.
August 19, 2025
Unprompted review
No driver at pick up arrivals lounge
No driver at pick up arrivals lounge. Lots a frantic calls and WhatsApp’s before driver arrived two hours later. Relieved that a driver finally arrived but anxious when he started using his sat nav mid driving. Felt a chaotic and unsafe scenario. Appeared to be a third party booking. Took us to the wrong hotel initially bit did manage to get us to the correct part of the resort and hotel in the end. The pick up and drive on the return leg was very professional( different driver and car )
August 11, 2025
Unprompted review
Reply from AlpinBus
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the stressful and chaotic experience during your arrival transfer. This is far from the standard we aim to provide, and we completely understand your frustration — especially after such a long wait and the initial confusion.
We’re glad to hear that your return journey was smooth and professional, but we take your comments about the arrival leg very seriously. We are currently reviewing this incident internally, to ensure it does not happen again.
If you’d like to discuss this further or allow us the opportunity to make things right, please feel free to reach out to us at success@alpinbus.com.
Taxi transfer from Munich airportWe booked a transfer from Munich…
We booked a transfer from Munich airport to St Johann in Tyrol. The journey went very smoothly. We then tried to book a return journey and was given a quote which lasted for 48 hours. When I tried to confirm and book they upped the price by 200 euros, refused to honour the original quote and after querying they cancelled the booking and told us there was no availability leaving us high and dry.
I would have recommended this company based on the outward booking and journey but now would not trust them.
August 7, 2025
Unprompted review
Reply from AlpinBus
Dear Customer,
Thank you for your feedback. We're glad to hear your initial transfer went smoothly, but we're truly sorry for the frustration and inconvenience you experienced while trying to book your return journey.
We understand how disappointing it is when a quoted price changes or availability disappears—especially when plans are already in motion. Our quotes are time-limited due to dynamic pricing and availability, especially during peak periods.
We’re reviewing this internally to ensure future communication is clearer and more consistent. If there’s anything we can do to assist further, please don’t hesitate to contact us at success@alpinbus.com
Transfer for 14 people
We booked a transfer for 14 people from Zürich airport to Luzern with AlpinBus. Two drivers were waiting for us with our name so they were easy to find. The drivers were very friendly, helpful and professional.
I will definitely book with AlpinBus again.
July 31, 2025
Unprompted review
Friendly driver who arrived early
Friendly driver who arrived early, would use again!
July 29, 2025
Unprompted review
Alpinbus was fantastic
Alpinbus was fantastic they went above and beyond with our transfer including water taxi and an excellent taxi driver.
July 19, 2025
Unprompted review
Fantastic driver
Fantastic driver , pleasant to chat to . Got us to our destination safely and prompt
Thank you
July 15, 2025
Unprompted review
Tip Top Driving experience
We had a great experience overall and our driver, Renãrs was a safe driver, friendly and very helpful - the vehicle was also spacious, clean and comfortable.
July 15, 2025
Unprompted review
On time and convenient
The shuttle came to our hotel ahead of time and the driver helped load and unload all bags. The ride was smooth with absolutely no issues
July 12, 2025
Unprompted review
Our driver was on time
Our driver was on time, proactive, friendly, informative, and careful.
July 6, 2025
Unprompted review
All round great service
The only company who were able to help me with a booking at short notice, competitively priced, good communication from our driver meant finding him at arrivals was easy. All round great service!
July 6, 2025
Unprompted review
A very good service thanks
A good service thanks - appreciated Renars being there on time.
July 4, 2025
Unprompted review
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