Our driver was smack on time and in a very comfortable vehicle with more than enough room. He was very polite, efficient and adaptable (we asked for a pickup an hour later than advised and were accom... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good clear communication pre-transfer. Driver made contact to introduce himself & share his number. He advised re. Pick up time & location. Flight was delayed but driver waited patiently for us to arr... See more
Truly amazing service. I made an error in our booking (wrong day, I confirmed it to Alpinbuses on two separate occasions, DOH!) but one phone call and an email and within 15 mins of spotting the mista... See more
What a pleasure that journey was... our drivers communication prior to arrival was excellent, he was on time at the airport, drove well and even let us stop to grab some food.. Nothing was a probl... See more
Company details
Written by the company
Offering exclusive airport transfers to the Alps, we connect you directly from key airports including Innsbruck, Salzburg, Vienna, Munich, Memmingem, Friedrichshafen, Zurich, Basel, Geneva, Nurenberg, and Strasbourg. Travel with ease and style to your alpine destination with our private transfer services.
Contact info
Switzerland
- info@alpinbus.com
- alpinbus.com
4.5
Excellent
439 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best transfer ever!!!
Great driver! This company was fantastic!! Our flight was delayed and they accommodated us beyond belief!! So glad we already have them booked again!
June 28, 2025
Unprompted review
Our driver didn’t know the way and…
Our driver didn’t know the way and started heading off towards La Clusaz when we intervened and got him back on the right track. The journey took 50 minutes longer than it should have done, if we were first time visitors to Samoens heaven knows where we might have ended up.
June 26, 2025
Unprompted review
Reply from AlpinBus
Dear Customer,
Thank you for your feedback. We’re sorry to hear about the confusion during your journey and the extra time it took to reach your destination. This is not the standard of service we aim to provide, and we understand how frustrating this must have been.
We’ll be reviewing this incident with our team to ensure better route preparation and navigation in the future. If you’d like to discuss this further, please feel free to contact us at success@alpinbus.com
Great comms
Great comms, the phone number of the bus driver was sent to me the day before travel. Bus turned up on time and good service.
June 23, 2025
Unprompted review
One big hiccup but otherwise good
Our driver came with a car seat that was broken and thus could not be used as a rear facing car seat (which was required as our baby is only 5.6kg). Therefore we had to illegally drive the 35 minutes with it forward facing and tightly holding onto the seat in case of a crash.
The driver did drive responsibly and for our return bought a working car seat that could be rear facing.
June 15, 2025
Unprompted review
Reply from AlpinBus
Dear Hannah,
Thank you for your feedback. We sincerely apologize for the condition of the car seat on your initial transfer—this should never have happened, especially when traveling with an infant. Your safety and peace of mind are extremely important to us, and we deeply regret the stress this caused.
We’re glad to hear the return journey was handled properly with the correct seat, and we’ll be reviewing this case internally to ensure it doesn’t happen again.
If you’d like to discuss this further, please feel free to reach out to us at success@alpinbus.com
NEVER USE. Drivers never turned up
The driver never showed up. No one would pick up the phone. On my arrival journey they also cancelled whilst I was in the air having already received driver contact details. AVOID!!!
June 18, 2025
Unprompted review
Reply from AlpinBus
Dear Katy,
We're truly sorry for the disruption and frustration you experienced. This is far from the level of service we aim to provide. We are urgently reviewing what went wrong in your case and will take the necessary steps to prevent this from happening again.
Please contact us at success@alpinbus.com so we can address this matter directly and work toward a resolution.
Exceptional
Vilnis was welcoming, a good driver, and quite a gentleman with the bags and doors. He was careful to learn our preferences on the drive regarding going the quickest route vs seeing some scenery. We chose scenery and he even took us to a special spot that wasn't far away but was gorgeous and unique. Superb service!
June 14, 2025
Unprompted review
Absolutely the best service ever .
Absolutely the best service ever .. we were 3 hours late due to missing our connection and the driver was at the airport diligently waiting for us .. Alan was amazing .. cordial and a joy to chat with .. we highly recommend this company and, especially, Alan
May 20, 2025
Unprompted review
Booking an airport transfer from…
Booking an airport transfer from Morzine to Geneva Airport in the shoulder season can be tricky due to limited availability. Nils from AlpinBus had the most reasonable price, communication was good, and getting to the airport was smooth.
May 27, 2025
Unprompted review
Driver was courteous and van was clean…
Driver was courteous and van was clean and roomy. Two problems that were a part of the experience was that the van smelled heavily of tobacco smoke. Not something I have had to put up with in a long time and I happen to be highly allergic. Second thing was while I realized driving habits are different in Europe than those in the US, all of us felt he was driving extremely fast on several occasions, especially during heavy rain.
May 26, 2025
Unprompted review
Nils was brilliant and was so helpful…
Nils was brilliant and was so helpful when we arrived at the accommodation and helped so much with the bags and the kids.
May 24, 2025
Unprompted review
Great experience
Great driver (Dmitri)
Great communication with both the driver and the office
On time pick uo
April 30, 2025
Unprompted review
Great experience
Great experience. Arrived on time and helped with all bags. Made journey comfortable.
April 23, 2025
Unprompted review
Definitely recommend Alpinbus
Dmitry was a fantastic driver. He met us on time and greeted us with beverages and snacks. He was so friendly and talkative when we wanted to be and quiet when we wanted to be quiet. Safe, effective, and courteous.
April 19, 2025
Unprompted review
Driver on time and very helpful
Driver on time and very helpful, we left an item by mistake on the bus, our driver Juris returned it to us the next day.
April 11, 2025
Unprompted review
Great service
On time, good communication, clean vehicle and he was very obliging when the kids felt ill on the mountain roads and had to stop and have a breather!
April 13, 2025
Unprompted review
Transfer ok. Poor communication
The actual transfer was ok, but driver was 70 mins late, and no contact from him to let us know that he would be late or what time he would get there. The number the company gave me for him was out of service and when I called the company, no one answered and I had to leave a message. They did apologise and made a commercial gesture as compensation but it was quite stressful waiting and not knowing what was happening. Good job I wasn't going for a flight or train!
April 9, 2025
Unprompted review
Reply from AlpinBus
Dear Kristy,
Thank you for your feedback. We’re glad the transfer itself went smoothly, but we sincerely apologize for the delay and lack of communication beforehand. We completely understand how stressful it must have been to wait without clear updates, and this is not the experience we aim to deliver.
We're glad we were able to connect with you afterward and offer a gesture of goodwill, but please know we are actively working to improve our communication processes to avoid situations like this in the future.
If you have any further concerns, feel free to reach out to us at success@alpinbus.com. We appreciate your understanding and hope to provide a much smoother experience next time.
Great communication
Great communication, pick up and quick journey. Couldn't want any more
April 10, 2025
Unprompted review
Very smooth from pick up ar airport to…
Very smooth from pick up ar airport to drop off at Val Thorens.
April 9, 2025
Unprompted review
Fast pick up was waiting for us off the…
Fast pick up was waiting for us off the plane. The company was quick to respond and changed schedules to accommodate my last minute request of a pick up from Geneva to Val Thorens. They got back to me immediately and were cheaper than others
April 10, 2025
Unprompted review
The driver was very communicative and…
The driver was very communicative and arrived early; all very efficient and reassuring.
April 4, 2025
Unprompted review
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