Alpine Dog Co. Reviews 595

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting their durability and robust construction, which often exceeds expectations and lasts for years. The ordering process is frequently highlighted as easy, with many appreciating the fast delivery, often receiving items earlier than anticipated, even with personalization. Reviewers also commend the customer service for being helpful, responsive, and providing personalized solutions, making interactions pleasant and efficient. However, some people mentioned issues with orders, such as receiving incorrect items, missing components, or products that did not match the customization requested. A few customers also reported dissatisfaction with customer service, citing unresponsiveness to inquiries about order changes or sizing discrepancies, and in some cases, a perceived lack of resolution for product issues. Additionally, some reviewers found certain products, like harnesses, to be unexpectedly heavy or to have design flaws that affected fit and comfort for their pets.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers praising the durability,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, durable,... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering,... See more

Customer service

People report positive experiences with customer service, highlighting its efficiency, resourcefulness, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the quick and fast shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from orde... See more

Rated 5 out of 5 stars

I originally ordered the wrong size collar and realized as soon as confirmation came through. I reached out via IG & email, Alpine responded quickly on both and was able to rectify my error without is... See more

Rated 5 out of 5 stars

I ordered a limited edition 2” collar from alpine dog co about 6 weeks ago. I ordered the wrong one because I meant to order the 2 “ martingale one and still needed that one. I love it so much and the... See more

Rated 5 out of 5 stars

Ordered during their Boxing Day sales. A very polite lady called me explaining they had sold out of an item that I purchased and offered a solution that was very pleasing and was promptly shipped. T... See more


Company details

  1. #1 of 4 best companies in Pet Store
  2. #4 of 7 best companies in Pet Supply Store

Written by the company

Durable, quality K9 Tactical gear that transitions to everyday wear for big dogs and dogs big in spirit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

595 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quality collars & great fit

Amazing quality collars & great fit!
A slight mix up with my order but customer service was quick and they fixed the error without an issue!
Will 100% buy more from them

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience!!

From the phenomenal customer service to the exceptionally made collar and leash, my experience was the best I have ever experienced! Definitely will purchase additional products for my Cane Corso!

February 6, 2026
Rated 5 out of 5 stars

AUTHENTIC !!!

The process from ordering online, followed up by a message from Ms. Natalie, verifying my order, and the delivery time was above and beyond seamless and efficient !!! The collar is as advertised, AUTHENTIC !!!

February 11, 2026
Rated 5 out of 5 stars

Stunning and strong!

Great quality, the embroidery turned out beautiful and exactly as I wanted, and I even got the delivery a week earlier than expected! We've only had it for a week and have already gotten lots of compliments on it. My 13 month old Mastiff x Giant Schnauzer is still a learning teenager, and this can handle his strength.

February 5, 2026
Rated 5 out of 5 stars

Sizing was simple and the gear is beautiful

Not only was it super easy to size my dog on my own and pick out the size that would fit best but also the customization options are amazing and the collar, leash, and harness are all made with beautiful quality. My 100lb Rottweiler puppy looks great with all of the gear on and it is perfect to be able to take her on her walks without a harness that breaks.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Tacti Collar customized...

I originally ordered the wrong size collar and realized as soon as confirmation came through. I reached out via IG & email, Alpine responded quickly on both and was able to rectify my error without issue. Shipping was quick and im absolutely in love with the collar, the quality and look is on point!

January 28, 2026
Rated 4 out of 5 stars

It was rather a long process to get

It was rather a long process to get mine but it finally arrived. It does oddly , provide me much more control just having the harness on her. She is a young large mastiff and can really pull me off my feet. I am a bit mystified by all the clips though. It has taken some time to get the fit correct, mostly because it’s new and a little stiff. I am not sure how snug I am supposed to have it but it looks great and seems to make her calmer in a walk.sorry it took so long to write this but I wanted to try it out a bit first. I do feel more confident now that I have tested it to control her bolting towards people she wants to visit with. I can confidently tell you I am pleased with this purchase. Thanks for your help Natasha!!

January 6, 2026
Rated 5 out of 5 stars

Trainer’s review

As a dog trainer and owner this is easily my favourite brand of K9 gear! I absolutely love the 2” collars with the tacti leash combo. I’ve gotten so many of my friends and clients to switch to them and i only hear good things about their experience as well! However I’d love it if the slip lead stopper could be built in a way that doesn’t slip up and start to loosen with movement as it’s something I love to utilize during specific sessions. I love to be able to support a Canadian owned business <3 and hope I can continue to do so!

February 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look