Alpine Dog Co. Reviews 595

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting their durability and robust construction, which often exceeds expectations and lasts for years. The ordering process is frequently highlighted as easy, with many appreciating the fast delivery, often receiving items earlier than anticipated, even with personalization. Reviewers also commend the customer service for being helpful, responsive, and providing personalized solutions, making interactions pleasant and efficient. However, some people mentioned issues with orders, such as receiving incorrect items, missing components, or products that did not match the customization requested. A few customers also reported dissatisfaction with customer service, citing unresponsiveness to inquiries about order changes or sizing discrepancies, and in some cases, a perceived lack of resolution for product issues. Additionally, some reviewers found certain products, like harnesses, to be unexpectedly heavy or to have design flaws that affected fit and comfort for their pets.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers praising the durability,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, durable,... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering,... See more

Customer service

People report positive experiences with customer service, highlighting its efficiency, resourcefulness, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the quick and fast shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from orde... See more

Rated 5 out of 5 stars

I originally ordered the wrong size collar and realized as soon as confirmation came through. I reached out via IG & email, Alpine responded quickly on both and was able to rectify my error without is... See more

Rated 5 out of 5 stars

I ordered a limited edition 2” collar from alpine dog co about 6 weeks ago. I ordered the wrong one because I meant to order the 2 “ martingale one and still needed that one. I love it so much and the... See more

Rated 5 out of 5 stars

Ordered during their Boxing Day sales. A very polite lady called me explaining they had sold out of an item that I purchased and offered a solution that was very pleasing and was promptly shipped. T... See more


Company details

  1. #1 of 4 best companies in Pet Store
  2. #4 of 7 best companies in Pet Supply Store

Written by the company

Durable, quality K9 Tactical gear that transitions to everyday wear for big dogs and dogs big in spirit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

595 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing Company, Incredible Customer Service

We had a really scary accident with our chocolate lab, Moose, where he was hit by a vehicle and unfortunately dragged. It was one of the most traumatic experiences we’ve gone through as pet owners—but through it all, his Alpine Dog Co. collar truly held up in an incredible way.

The collar got pretty banged up from being dragged along the road, but it stayed intact and I genuinely believe it protected his neck from far more serious injury. The thickness, strength, and overall craftsmanship are beyond impressive.

I reached out to the company just to share how grateful we were for the durability of their product, and their response was amazing. They went above and beyond with their customer service and even provided us with a gift card to replace Moose’s collar, which meant so much during such a difficult time.

Not only are these collars incredibly durable and protective, they’re also beautiful. The ability to customize engraving, font, and thread color makes them even more special.

High-quality, thoughtfully made, and backed by truly top-notch customer service. We will never use another collar again. 🤎

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

What I order and what I got was…

What I order and what I got was completely different. The color is much larger and heavier than the description gave off and the collar can’t even be used nor can it be returned as we decided to customize it with his name and my phone number.

March 9, 2026
Rated 5 out of 5 stars

Always the best

Always the best, great quality, fast shipping and always perfectly to what you order. Alipne continues to be the best.

March 6, 2026
Rated 5 out of 5 stars

Great Experience from Alpine Dog

I have made a couple of purchases from Alpine Dog and have had a great experience both times. The products provided features that I could not find anywhere else, they were really well made, and the turnaround time was great.

March 4, 2026
Rated 5 out of 5 stars

Shoutout to Alpine Dog Co

Shoutout to Alpine Dog Co. for their amazing personalized collars that have truly transformed Ori’s daily adventures! 🐾✨ We are absolutely in love with the martingale and regular collars in the 2-inch width. Not only do they fit perfectly, but Ori loves them so much that he doesn’t even want to take them off! Talk about a win-win!

If you're looking for high-quality gear for your furry friend, Alpine Dog Co. is the way to go! This Canadian-based company specializes in tactical and sporting gear specifically designed for medium to extra-large breeds. Gone are the days of settling for boring and generic collars; with their extensive customization options, you can create a collar that perfectly reflects your pup's personality! 🌟

Each collar is crafted with durability in mind, ensuring that it can withstand all the adventures you and your dog embark on together. From hikes in the mountains to walks around the neighborhood, you can trust that Alpine Dog Co. has your back!

Don't wait any longer! Head over to their website and get your pup the collar they deserve! 🐶❤️

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome collar

Awesome collar, looks great and is really sturdy. I had to get ahold of customer service for a stitching issue and they had a new one in the mail the next day. Overall a great buying experience

February 17, 2026
Rated 5 out of 5 stars

Great product

I have 2 Cane Corsos. Needles to say I ordered 2 collars. I found the materials used in the making of these collars to be of higher quality than other collars I've had. I like that they have a sweat resistant lining, my dogs have gotten sores under previous collars I've bought. I will definitely be purchasing from Alpine Dog in the future.

February 23, 2026
Rated 4 out of 5 stars

My whole package did not get delivered but they solved this issue quick

So , I just received my order and only 1 out of 3 items came with it ( they were all supposed to come together) I was instantly worried but I emailed customer service and they got back to me within the hour and are going to ship the other 2 items asap! They were fast, apologetic and super kind. I wil be ordering from them again even though there was an order mess up. Things happen and they are quick to solve the problem. The harness I received was great quality so I’m excited to see the leash and collar when they come in!

February 23, 2026
Unprompted review

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