Alpine Dog Co. Reviews 595

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting their durability and robust construction, which often exceeds expectations and lasts for years. The ordering process is frequently highlighted as easy, with many appreciating the fast delivery, often receiving items earlier than anticipated, even with personalization. Reviewers also commend the customer service for being helpful, responsive, and providing personalized solutions, making interactions pleasant and efficient. However, some people mentioned issues with orders, such as receiving incorrect items, missing components, or products that did not match the customization requested. A few customers also reported dissatisfaction with customer service, citing unresponsiveness to inquiries about order changes or sizing discrepancies, and in some cases, a perceived lack of resolution for product issues. Additionally, some reviewers found certain products, like harnesses, to be unexpectedly heavy or to have design flaws that affected fit and comfort for their pets.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers praising the durability,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, durable,... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering,... See more

Customer service

People report positive experiences with customer service, highlighting its efficiency, resourcefulness, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the quick and fast shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from orde... See more

Rated 5 out of 5 stars

I originally ordered the wrong size collar and realized as soon as confirmation came through. I reached out via IG & email, Alpine responded quickly on both and was able to rectify my error without is... See more

Rated 5 out of 5 stars

I ordered a limited edition 2” collar from alpine dog co about 6 weeks ago. I ordered the wrong one because I meant to order the 2 “ martingale one and still needed that one. I love it so much and the... See more

Rated 5 out of 5 stars

Ordered during their Boxing Day sales. A very polite lady called me explaining they had sold out of an item that I purchased and offered a solution that was very pleasing and was promptly shipped. T... See more


Company details

  1. #1 of 4 best companies in Pet Store
  2. #4 of 7 best companies in Pet Supply Store

Written by the company

Durable, quality K9 Tactical gear that transitions to everyday wear for big dogs and dogs big in spirit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

595 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Alpine products are excellent

Alpine products are excellent, and the staff were very patient and helpful throughout my experience. Dexter really enjoys his collars and vests, and I am particularly pleased with their leashes, which stay securely latched even when my dog shakes his head. I have now purchased approximately eight products from Alpine and plan to continue doing so. I highly recommend their products and rate their service and quality a 10 out of 10.

April 13, 2026
Rated 5 out of 5 stars

High quality product.IG placement?

High quality product.I wasn’t happy with the placement of the IG handle I was unaware where it would go that’s my fault for not researching .The product is top notch Looks great,will definitely purchase for my other 2 dogs

March 31, 2026
Rated 5 out of 5 stars

Premium Quality, Perfect Fit

I rarely leave reviews, but this collar truly deserves one. The 2” olive green collar with custom olive embroidery is absolutely stunning!! The craftsmanship is top tier and the quality is immediately noticeable. It feels durable yet comfortable, perfect for my German Shepherd. The embroidery is clean, subtle, and gives it a high-end look that really stands out without being flashy.
Rocky looks incredibly handsome in his new necklace, and you can tell it was made with care. It fits perfectly and feels secure, which gives me peace of mind on walks, or when he’s off leash and working on recall. Highly recommend to anyone wanting something both functional and beautiful. 🐾💚

March 12, 2026
Rated 3 out of 5 stars

Product is good, customer service is not great

The harness is well built and solid. The size from the guide does not match the actual size though. I received answers to my questions before my order, but once I received it and asked for help regarding the size difference they no longer answered my questions.

March 6, 2026
Rated 5 out of 5 stars

1.5” Black slim luxe gold collar

Initially, I had a lot of questions because I was undecided on what I wanted. Through a few emails, Alpine helped with my decision.

The quality of the collar is great, and I love the way it turned out. It looks fabulous on my dog.

March 12, 2026
Rated 1 out of 5 stars

Extremely Heavy & Poorly Designed

Right off the bat, the harness is extremely heavy. The colour is also quite different in person—it looks much more brown than the beige shown on the website.
The buckles seem to be good quality, but the design around the head opening is a major issue. That area is secured with Velcro and is very stiff, making it difficult to open. It takes quite a bit of force to get it on and off, and because of that, my dog has actually become a bit hesitant about wearing it since it feels like it squeezes over her head.
The biggest problem, though, is the fit. The entire harness shifts around when she walks. If she pulls even slightly to one side, the harness slides over and ends up sitting along her belly instead of staying properly positioned on her back and shoulders. For something marketed as a heavy-duty harness, I expected it to fit much more securely.
I’ve included photos and videos to show how it sits and moves. Overall, I’m really disappointed with the design and wouldn’t recommend it.
To add to that, the leash I purchased at the same time—and initially reviewed positively—actually broke this week. Overall, not impressed, and unfortunately I’m back to searching for a better harness.

March 2, 2026
Unprompted review

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