Excellent communication, reliable service, on time. Recommended. Shout out to Dino - great driver!!

Ciro was fantastic in sorting out my earlier bus !

Nice receütipn from ciro He was very friendly and professionelle

Made our lives very easy, very professional & nice coaches

Ciro

I had a great experience with Alpine Fleet to get from Lyon airport straight to our lodging in Meribel-Mottaret.

I had to make a change to my reservation and Lola was excellent and super efficient with her assistance.

Would definitely use them again!

Leo is a true angel rescue me and helped me

Changes your departure to 2 hrs earlier, cutting that day very short, and will makes you wait hours on the airport instead. Blames weather and traffic but I'm guessing they are trying to not have to drive multiple times per day.

The WC on the bus was locked. I told the driver and he kind of shrugged it off, since he did not seem to speak any Emglish.

Good communication . Reliable

Gina was able to help me add on an extra person last minute, sorted really quick over email

I had extra of 90 minutes waiting time in Moutier when going from Geneva to Val Thorens due to bad organisation and confused staff unable to give any information when the transfer was expected.

The driver crashed the bus into a roundabout. He also seemed to get lost a few times, going around Les Gets and Morzine in circles.

We were dropped off at the wrong place in Morzine. It seemed like he couldn't be bothered going into the Gare Routiere, so just stopped on the main road to Montriond, leaving us to unload luggage into oncoming traffic.

The transfer was 1hr45mins later than advertised.

The transfer took 3 hours, instead of the 90 minutes advertised.

There were 4 unscheduled stops when there was only 1 stop listed on the booking.

An awful experience.

The staff is very fast to respond and helpful in resolving issues, both on the ground and online. 5 stars for customer service! But only 3 stars for the transportation itself. In one direction the WC on the bus was not working which was a real challenge for such a long ride, though we did finally make a stop midway. One the way back the size of the peripheral shuttle (not the big bus) did not match the number of people and ski bags that were booked so we ended up with a ski bag right next to our heads which was not particularly comfortable (nor safe).

Very serious very great

Information provided by sms WhatsApp etc is great. Left on time, comfy bud. All good

De momento dos viajes con esta compañia y todo correcto te avisan con antelación y el trato es perfecto.
Quisimos cambiar el transporte de vuelta para poder visitar Ginebra y Maggi muy eficioente nos lo soluciono en pocos minutos. El año que viene volveremos a usar este servicio.So far, we've taken two trips with this company and everything has been perfect. They notify you in advance and the service is excellent.
We wanted to change our return transport so we could visit Geneva, and Maggi was very efficient and sorted it out for us in just a few minutes. We'll definitely use this service again next year.

Positive: Fast reply rate via whatsapp and email until late hours. That's it.

Negatives: This company does not run a transfer service properly. This is a company which tries to save where it can at the expense of the passengers.
When I made my bookings I selected specific departure times which I felt were suitable given my arrival into GVA and the news that immigration queues take a long time, so I allowed myself a 2 hour leeway after my scheduled flight arrival. However, Alpine Fleet do not care for which service you select as they will assign you one based on upcoming demand throughout the day. On both services I had booked, my departure time was brought forward by 45 minutes and 1h15 just 1 day prior to departure. When I questioned the customer service on why they felt it necessary to change my departure time, they said that ALL departure times are just estimates, and you won't find out which coach you will actually sit on until 1 day before departure. The only factor they take into account is the scheduled arrival/departure of your flight. Nothing else (ie immigration queues, potential flight delays (say up to 45 minutes)) matters to them.
On my 1st leg, I manage to arrive 15 minutes before my new departure time (11:00) only for this service to be delayed by 40 minutes to "give time to late-coming passengers". This was a lie, as we were all being led out to the coach bay, the driver was running late and pulls in at 11:40.

Another note is that on both of my services the advertised journey time was 1h30. For both of my trips it took 1h45 as the driver makes stops on the way. If one was to compare journey times on Flixbus they would see that Alpine Fleet is the fastest way to get from GVA to Morzine and therefore beats its competitors. Another lie...

I would not recommend this to anyone looking for a stress-free transfer.