Purchased a pair of Black Crow Serpo skis at a rediculously good price. Shipped via UPS and delivered to the UK without any problem exactly seven days after placing the order. Customer service was ex... See more
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Items when ordered showed in stock and readily available and it transpired they weren't. I was going away on a three week long trip which I have now been on and returned over a week ago. I had cancel... See more
Very good pricing and very quick delivery. Things to watch (if you are in the UK) are the VAT on delivery, which is well explained on the web site, and a need to pay in euros, although the FX rate to... See more
I couldn't get what I wanted in the United States and I tried a couple of times even the corporate manufacturer took my order and then a couple of days later emailed me that they can't fulfill it. I o... See more
Company details
About ALPINSTORE
Written by the company
📍 Basés à Sillingy (74), au cœur des Alpes, nous sommes passionnés d’Outdoor et spécialistes de la vente en ligne de matériel pour les amoureux de la nature.
🎯 Chez nous, tu retrouves 4 univers pour t’équiper toute l’année :
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Sports d’hiver : Ski, snowboard, raquettes, sécurité en montagne ❄️
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Sports d’été : Alpinisme, trail, trekking, escalade 🏞️
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Chaussures : Trail, running, rando, après-ski, et plus encore 👟
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Textile technique : Pour le ski, la rando, le trail, l’escalade… avec style et performance 👕
🚚 Livraison rapide en France et à l’international, en express ou en standard.
🌱 Engagés pour les vraies natures, on te propose plus de 8000 références éco-friendly, soigneusement sélectionnées pour allier performance et respect de la planète.
Contact info
180 RTE DES PRES ROLLIER, 74330, SILLINGY, France
- 0972306150
- support@alpinstore.com
- alpinstore.com
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Great purchase Artva ORTOVOX!
Good service and super good quality product! I advice Alpinstore very much!!!
February 2, 2026
Fast parcel delivery
Fast parcel delivery. I received the parcel in Greece on the date they set. I will definitely order again.
February 5, 2026
The delivery was very quick and the…
The delivery was very quick and the item was quality.
Thanks again.
February 5, 2026
Delivered the product on time.
Delivered the product on time.
Good communication when an issue
February 6, 2026
£169 down rhe drain
I ordered 2 avalanche transceivers and I only received one. They were unwilling to refund me for the missing item. Will never use again.
February 11, 2026
Unprompted review
Reply from ALPINSTORE
Hello,
We are sincerely sorry for this situation and fully understand your disappointment.
Following your report, an investigation was immediately launched with our logistics department and the carrier to understand what happened with your order.
At this stage, we are awaiting the results of the investigation so that we can provide you with a clear and appropriate response. Please be assured that we will do everything we can to find a fair solution as soon as we receive the results of the investigation.
We remain at your disposal and will keep you informed as soon as possible.
Sincerely,
Bertrand
Great price and super fast delivery…
Great price and super fast delivery despite being in the UK, which makes it harder for non-UK based providers
February 6, 2026
Very quick delivery of product
Very quick delivery of product. Contacted with Updates with process of order.
February 2, 2026
fast delivered
February 2, 2026
Reliabilityyyy
February 5, 2026
False prices get you to set up an…
False prices get you to set up an account with all your details then change the price of the items in your basket.... disgusting and £20 delivery on top
February 9, 2026
Unprompted review
Reply from ALPINSTORE
Hello,
We are sorry that you were disappointed with the way our website works. We would like to clarify that the prices displayed are adjusted according to the delivery country and the corresponding currency, which may explain the price variation in your shopping cart.
Regarding delivery costs, these are also clearly indicated before order confirmation. Our goal is to guarantee cost transparency before purchase.
We understand that this can be frustrating and remain at your disposal for any further questions or clarifications.
Sincerely,
Bertrand
HIDDEN CHARGES
HIDDEN CHARGES
DO NOT ORDER UNLESS YOU WORK OUT THE COST
When I ordered I was charged £24.69 EU VAT and £ 13.92 UPS postage when I made the purchase Boots £123.46 Total £162.07
When they were delivered, I had to pay the UPS driver another £73.75. Ridiculous
Even tho I paid Alpin EU they are trying to charge me UK VAT I've asked Alpin to refund the EU VAT fraud.
UK VAT payable: ~£27.48 UPS admin fee: ~£12–£20
Customer Service a waste of space. I will not order AGAIN!!!
February 3, 2026
Reply from ALPINSTORE
Hello,
Thank you for your feedback.
We understand your surprise regarding the delivery charges and taxes for your order in the United Kingdom.
As of January 1, 2021, VAT and administrative fees apply as follows:
- Orders under £135: Local VAT is paid directly when you place your order on our website. Only an administrative fee may be charged (£5 for DPD and £11 for DHL).
Orders over £135: Local VAT must be paid upon delivery to the carrier, along with an additional administrative fee (£5 for DPD and £20 for UPS).
This information is detailed in our Terms and Conditions, and normally, when you place your order, a message in red in the shopping cart indicates that fees may apply depending on the country.
We understand that this may seem restrictive and we do our best to ensure this information is clear before you confirm your order.
Sincerely,
Bertrand
Great service had my item in less than…
Great service had my item in less than a week
February 3, 2026
Bad communication
Bad communication, wrong stocks, long delays in the shipment. No compensation for the issues.
January 30, 2026
Reply from ALPINSTORE
Hello,
Thank you for your feedback and we sincerely apologize for the inconvenience.
There can sometimes be a slight delay in updating our stock levels, which can lead to errors or delivery delays. We understand your frustration and are actively working to improve communication and stock management to avoid this type of situation. As discussed, we have exchanged your item for another model to ensure your complete satisfaction.
We hope this new item fully meets your expectations and remain at your disposal should you have any further questions.
Sincerely,
Bertrand
Arrived with packaging open and board sticking out.
I have ordered 2 snowboards from Alpin the past couple of years and that experience was good. However this time the packaging was in such bad shape when it arrived the snowboard was poking out on both ends. No major top sheet scratches but a few slight dings in the tip and tail. I wish the board was packaged more securely.
January 27, 2026
Reply from ALPINSTORE
Hello,
Thank you for sharing your experience.
We are sincerely sorry that the packaging of your snowboard did not meet your expectations this time. Even though the product arrived without major scratches, we understand that minor dents are disappointing.
Your feedback is valuable and will be passed on to our logistics team to improve packaging and prevent this type of situation in the future.
We remain at your disposal should you require any further assistance.
Sincerely,
Bertrand
Tracking parcel was reliable with …
Tracking parcel was reliable with super quick delivery!
February 2, 2026
Hidden costs
Hidden costs. Website states free delivery for orders over 129EUR. Ordered ski boots over 300EUR, was charged 30EUR shipping costs. Ureliable and non-transparent. Scammers which pose as legitimate sellers. Customer service not serious - lying about shipping costs after having asked several times.
February 5, 2026
Unprompted review
Reply from ALPINSTORE
Hello,
Thank you for your feedback.
We are sorry that the shipping costs caused confusion. Free shipping normally applies to orders over €119, but it also depends on the chosen carrier and the items ordered. In your case, some items could not be shipped via standard shipping due to their size and weight, resulting in additional charges.
We understand your confusion and are working to improve the clarity of shipping information on our website. Our customer service team is also available to answer any questions you may have about shipping.
Sincerely,
Bertrand
AWFUL EXPERIENCE AND STILL WAITING FOR REFUND
Firstly, goods(priced in £GB) on Google search, so no indication that this. Ompany was in France.
Secondly, no obvious mention about additional import taxes and VAT due (£70 on top of a £150 purchase price.) nothing at checkout to make customers aware.
Thirdly, Delivery courier driver (UPS) extremely rude to my wife about taking payment at delivery point. She knew nothing about the purchase and thought it might be a scam. Driver drove off with parcel. Next day, having contacted Seller and Courier to say I would not take delivery under these circumstances, I got threatened with having to pay any further taxes/delivery costs if goods were returned. No attempt to rectify the issue fairly, just threats.DONT BUY HERE!
February 4, 2026
Reply from ALPINSTORE
Hello,
We are sincerely sorry that your experience was not satisfactory. We fully understand the frustration related to the additional charges and delivery issues.
However, we would like to clarify that, in accordance with our terms and conditions, for orders to the United Kingdom since January 1, 2021:
For orders under £135, local VAT is paid directly at the time of ordering on our website. Only administrative fees (£5 DPD & £11 DHL) may be charged.
For orders over £135, local VAT must be paid upon delivery to the carrier, along with the corresponding administrative fees (£5 DPD & £20 UPS).
In the event of a package being refused due to non-payment of customs duties and VAT, Alpinstore will only refund the cost of products returned by the carrier, after deducting the customs fees charged to Alpinstore for the return.
This information is detailed in our General Terms and Conditions of Sale, and normally, when you place your order, a message in red in your shopping cart indicates that fees may apply depending on the country.
We regret any inconvenience you may have experienced. Our goal remains to assist you as best as possible in these situations and to provide you with all the necessary information in advance to avoid any surprises.
Sincerely,
Bertrand
Extremely Satisfied
Selection and pricing was excellent. Online ordering and payment was easy. Tracking package via UPS was exact. Delivered in time period stated. Upon notice from UPS, prepaid U.S. Tarriff. Extremely Satisfied.
January 29, 2026
Nice tracking method
Nice tracking method, quick way to receive. Product in a great condition!
February 2, 2026
Excellent Shop, poor UPS Delivery
Very fast service and product as expected, excellent! However, UPS showed extremely poor service: They did not try to deliver to my home address. I had to pick up at some dark office in a nearby industrial area, very inconvenient. I also could only open the package after accepting, while AlpinStore requires to check content before accepting - luckily everything was fine.
January 30, 2026
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