Purchased a pair of Black Crow Serpo skis at a rediculously good price. Shipped via UPS and delivered to the UK without any problem exactly seven days after placing the order. Customer service was ex... See more
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Items when ordered showed in stock and readily available and it transpired they weren't. I was going away on a three week long trip which I have now been on and returned over a week ago. I had cancel... See more
Very good pricing and very quick delivery. Things to watch (if you are in the UK) are the VAT on delivery, which is well explained on the web site, and a need to pay in euros, although the FX rate to... See more
I couldn't get what I wanted in the United States and I tried a couple of times even the corporate manufacturer took my order and then a couple of days later emailed me that they can't fulfill it. I o... See more
Company details
About ALPINSTORE
Written by the company
📍 Basés à Sillingy (74), au cœur des Alpes, nous sommes passionnés d’Outdoor et spécialistes de la vente en ligne de matériel pour les amoureux de la nature.
🎯 Chez nous, tu retrouves 4 univers pour t’équiper toute l’année :
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Sports d’hiver : Ski, snowboard, raquettes, sécurité en montagne ❄️
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Sports d’été : Alpinisme, trail, trekking, escalade 🏞️
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Chaussures : Trail, running, rando, après-ski, et plus encore 👟
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Textile technique : Pour le ski, la rando, le trail, l’escalade… avec style et performance 👕
🚚 Livraison rapide en France et à l’international, en express ou en standard.
🌱 Engagés pour les vraies natures, on te propose plus de 8000 références éco-friendly, soigneusement sélectionnées pour allier performance et respect de la planète.
Contact info
180 RTE DES PRES ROLLIER, 74330, SILLINGY, France
- 0972306150
- support@alpinstore.com
- alpinstore.com
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Arrived ahead of time
February 9, 2026
Bought a pair of snowboarding boots on…
Bought a pair of snowboarding boots on 6th February. Deliver was promised on 13th February. On 12th February I receive a message of alpinstore not having my products in storage, nothing else. I asked about it and they told me they will be restocking the next week and will deliver the item as soon as they can. I asked if they are able to deliver my items by 20th February, and if not, I want a full refund. I paid extra for the fast shipping, and it's already days late. I haven't received any messages after that, and I doubt I will be getting my boots by this Friday or any other. Get your items elsewhere, if you want a quaranteed delivery.
Edit 25th February: Upgraded the rate from 1 star to 3 stars. Asked them to refund my order, since I hadn't heard from them nor gotten my boots on time. Got my money back relatively fast (2 days)
February 17, 2026
Unprompted review
Reply from ALPINSTORE
Hello,
We are sincerely sorry for this situation and understand your disappointment regarding the delay.
As mentioned in our email, some items require restocking from our suppliers, which may result in longer delivery times. These delays are adjusted and are indicated to you when you place your order.
Following your request, your order has been cancelled and a full refund has been issued, including the express delivery charges.
We regret that we were unable to fulfill your order and apologize for the inconvenience.
Sincerely,
Bertrand
Extra charges added at time of delivery…. I refused the delivery as a result
I ordered and paid a large shipping charge at that time. Upon delivery I was told there was an additional large charge which I refused to pay as I was not told about this extra charge at the time I ordered. I refused the package and I want a full refund including shipping charges.
February 12, 2026
Reply from ALPINSTORE
Hello,
Thank you for your feedback.
We are sorry for the surprise caused by the customs fees.
"Since August 29, 2025, the duty and tax exemption for shipments to the United States under $800 has been suspended. Therefore, a 15% customs fee is automatically applied, in addition to a $20 customs clearance fee charged by the carrier."
This information is detailed in our Terms and Conditions of Sale, and a red message in the shopping cart during checkout should indicate that fees may apply depending on the country.
We understand that this situation was frustrating and we regret the inconvenience caused during package delivery.
Sincerely,
Bertrand
Great service and goods arrived before…
Great service and goods arrived before they said it would...would use again.
February 12, 2026
No response from customer service
Mainly, with getting back to me on a package shipment. I purchased an item and it was shipped. I was not home top sign for the package and after multiple attempts the package was set to return to ALPINSTORE. (That is not the fault of ALPINSTORE.) After, finding out the package was set to be returned, I reached out to customer service multiple times to figure out how to get the package resent to me. After several emails over the past week and half, I have received zero feed back from customer service.
February 12, 2026
Reply from ALPINSTORE
Hello,
Thank you for your message and we apologize for the delay in our response.
Following delivery attempts, the package was indeed returned to us by the carrier, through no fault of yours or ours.
As agreed, upon receipt of the package at our premises, we will proceed with its reshipment as soon as possible. You will, of course, be informed as soon as this is completed and will receive the corresponding tracking information.
Please accept our apologies for the delay in replying to your emails and thank you for your patience.
Sincerely,
Bertrand
Clear pricing and quick delivery to UK
February 11, 2026
Poor sizing
I bought a patagonia jacket Women's medium and the length of the sleeves was absurdly long. I have a number of these jackets in other colours to compare with and they all have a normal sleeve length. I tried to find an email to send customer services about it but after looking for 10mins on the web-site I give up. The jacket's logo is also frayed at the edges.
February 10, 2026
Reply from ALPINSTORE
Hello,
We are sincerely sorry to hear about the issues you experienced with your Patagonia jacket.
Following your feedback, we have just contacted you directly to analyze the situation and offer you a suitable solution as soon as possible.
We remain at your disposal and will do everything we can to resolve this problem quickly.
Sincerely,
Bertrand
Deceptive pricing
If you are a UK buyer, the is a small flag at checkout that you need to pay UK VAT (at delivery), which is fine. What they do not tell you is that there is also an admin surcharge, which in my case amounted to another 30% payable at delivery (on top of the 20% VAT). And finally, shipping for high value items is not free for the UK.
Not a great experience and feels like deceptive advertising: a £140 advertised price ended up being £226, of which £71 were payable at delivery.
February 11, 2026
Reply from ALPINSTORE
Hello,
Thank you for your feedback.
We understand your surprise regarding the delivery charges and taxes for your order in the United Kingdom.
As of January 1, 2021, VAT and administrative fees apply as follows:
- Orders under £135: Local VAT is paid directly when you place your order on our website. Only an administrative fee may be charged (£5 for DPD and £11 for DHL).
Orders over £135: Local VAT must be paid upon delivery to the carrier, along with an additional administrative fee (£5 for DPD and £20 for UPS).
This information is detailed in our Terms and Conditions, and normally, when you place your order, a message in red in the shopping cart indicates that fees may apply depending on the country.
We understand that this may seem restrictive and we do our best to ensure this information is clear before you confirm your order.
Sincerely,
Bertrand
The Dolomite boots are well made
The Dolomite boots are well made, they arrived quickly (within a few days), the price made them exceptionally good value. All in all, great service from Alpinstore.
February 10, 2026
Great service
Excellent service and quick delivery (to Bulgaria) from the site. I'm incredibly happy with my new jacket!
February 3, 2026
Reply from ALPINSTORE
Hello,
We are sincerely sorry for this preparation error and fully understand your disappointment.
We invite you to contact our customer service department so that we can resolve this issue as quickly as possible and provide you with a suitable solution.
Sincerely,
Bertrand
EU law/refund policy issue
EU law/refund policy issue
I was about to place an order with Alpinstore, but I decided not to after reading their return policy. Their terms clearly state that for orders under €150 they refund customers via a voucher valid for 12 months, and only refund to the original payment method for orders above €150. This is not acceptable for an EU-facing webshop and appears to be in direct conflict with EU consumer law on the right of withdrawal. Under EU rules, when a customer withdraws from an online purchase, the seller must refund using the same payment method, unless the consumer explicitly agrees to an alternative. A voucher/store credit cannot be imposed as the default. This policy is misleading, discourages legitimate returns, and puts unnecessary pressure on consumers. I strongly recommend anyone in the EU to read the terms carefully before ordering, especially if your order is below €150.
February 15, 2026
Unprompted review
Reply from ALPINSTORE
Hello,
Thank you for taking the time to share your feedback.
We would like to clarify something important: for orders under €150, a voucher is automatically generated during the return process. However, this is not a guaranteed refund. If you would like a refund to your original payment method, simply contact our customer service department.
Furthermore, if you cancel an order before it is shipped, the refund will automatically be issued to the original payment method.
Please do not hesitate to contact us if you have any further questions.
Sincerely,
Bertrand
Bit of a delay waiting for restock of…
Bit of a delay waiting for restock of product but fast delivery of brand new product once restocked. Good communication throughout process.
February 6, 2026
I paid extra for quicker delivery that…
I paid extra for quicker delivery that would come after the cheaper one…
Goods haven’t arrived yet, so unsure what experience would that bring either…
February 9, 2026
Reply from ALPINSTORE
Hello,
Your order was shipped on time, however, the carrier experienced a one-day delay compared to the initially announced date. We completely understand your disappointment, especially since you selected faster delivery.
We sincerely apologize for this inconvenience, which was beyond our control.
Please do not hesitate to contact our customer service department if you have any further questions.
Sincerely,
Bertrand
The store was very responsive
The store was very responsive! They emailed me back quickly every time and provided accurate estimates for import taxes.
Shipping was extremely fast.
I would definitely buy from them again.
February 5, 2026
I was charged 40$ extra for delivery (…
I was charged 40$ extra for delivery ( after the 60$ I already paid ) for the UPS driver to hand me the package..
February 4, 2026
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