Purchased a pair of Black Crow Serpo skis at a rediculously good price. Shipped via UPS and delivered to the UK without any problem exactly seven days after placing the order. Customer service was ex... See more
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Items when ordered showed in stock and readily available and it transpired they weren't. I was going away on a three week long trip which I have now been on and returned over a week ago. I had cancel... See more
Very good pricing and very quick delivery. Things to watch (if you are in the UK) are the VAT on delivery, which is well explained on the web site, and a need to pay in euros, although the FX rate to... See more
I couldn't get what I wanted in the United States and I tried a couple of times even the corporate manufacturer took my order and then a couple of days later emailed me that they can't fulfill it. I o... See more
Company details
About ALPINSTORE
Written by the company
📍 Basés à Sillingy (74), au cœur des Alpes, nous sommes passionnés d’Outdoor et spécialistes de la vente en ligne de matériel pour les amoureux de la nature.
🎯 Chez nous, tu retrouves 4 univers pour t’équiper toute l’année :
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Sports d’hiver : Ski, snowboard, raquettes, sécurité en montagne ❄️
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Sports d’été : Alpinisme, trail, trekking, escalade 🏞️
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Chaussures : Trail, running, rando, après-ski, et plus encore 👟
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Textile technique : Pour le ski, la rando, le trail, l’escalade… avec style et performance 👕
🚚 Livraison rapide en France et à l’international, en express ou en standard.
🌱 Engagés pour les vraies natures, on te propose plus de 8000 références éco-friendly, soigneusement sélectionnées pour allier performance et respect de la planète.
Contact info
180 RTE DES PRES ROLLIER, 74330, SILLINGY, France
- 0972306150
- support@alpinstore.com
- alpinstore.com
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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The product came in 1 week and…
The product came in 1 week and everything went fine. Good communication :) From Hungary
March 2, 2026
Not received a invoice or bill about my…
Not received a invoice or bill about my refund yet
March 5, 2026
Reply from ALPINSTORE
Hello,
We confirm that your return has been received and processed. The refund has been initiated, and you should receive the amount back to your original payment method within the next few days, depending on standard bank processing times.
Please don't hesitate to contact our customer service if needed; we are here to help.
Sincerely,
Bertrand
Found a product that was sold out…
Found a product that was sold out pretty much everywhere else. Ordering and delivery was super smooth despite the fact that I ordered from Indonesia to be shipped to Germany
March 2, 2026
Simple and fast
March 2, 2026
Quick order fulfilment
Quick order fulfilment. Great price.
No reply to e-mailed question.
March 3, 2026
Everything smooth!
March 2, 2026
Got sunglasses as expected 👌
February 27, 2026
Never received order
February 23, 2026
Reply from ALPINSTORE
Hello,
We are sorry for the difficulties you experienced with the delivery of your order.
The package will be returned to us shortly by the carrier. Once it is received and processed at our facilities, we will issue a refund as requested.
We sincerely apologize for any inconvenience caused and remain at your disposal should you have any questions.
Sincerely,
Bertrand
fast service
fast service, clear website, extensive product descriptions, e.g. color code provided
February 26, 2026
Evrething was ok
Evrething was ok. The seller was very serious and very professional! Greetings from Romania!
February 26, 2026
Very fast shipping
February 27, 2026
Great experience from the online…
Great experience from the online ordering to the shipping.
February 24, 2026
Bought Nitro TLS step ons
Bought Nitro TLS step ons, upsized by one size (uk8 to uk8.5) as recommended by Alpine. Boots fit perfectly. Delivered within a few days. Great service by AlpineStore.
February 24, 2026
The package arrived open
February 26, 2026
Reply from ALPINSTORE
Hello,
We are sorry to hear that your package arrived open.
Unfortunately, packages can sometimes be damaged during shipping. If an item is missing or damaged, please contact our customer service department, specifying your order number and, if possible, attaching photos of the package and the products received.
Our team will do everything possible to find a solution for you as quickly as possible.
Sincerely,
Bertrand
The items for sale said "in stock... but they're not.
The items for sale said "in stock or available". I ordered. More than a week later I am told there is one item awaiting re-stock from the manufacturer - which will occur by the end of the week. Two weeks later, I look back and the item is listed as available (in stock) for sale, yet my order is not filled. In 3 days, it will be one month since I ordered and I have received nothing, and the ski season is pretty much over.
February 6, 2026
Reply from ALPINSTORE
Hello,
We sincerely apologize for the delay and completely understand your disappointment, especially with the ski season drawing to a close.
Your order did indeed include an item that was being restocked by the manufacturer, which caused a delay in the overall processing of your order. Unfortunately, the delivery times provided by our suppliers can sometimes change, which explains this longer-than-expected wait.
To avoid further inconvenience, a proposal has been sent to you by email to resolve the situation and allow you to receive the available items as soon as possible.
Please check your email and get back to us so we can finalize the best solution for you.
Once again, we apologize for this inconvenience and thank you for your patience.
Sincerely,
Bertrand
Excellent price and delivery
Excellent price. Easy to use website and an efficient delivery.
February 25, 2026
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