Can't complain about this company. Amazing stuff, from my 1st consultation to taken delivery at home for the medication took less than two weeks. Very happy customer, thank you so much. Dean
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Elle was very helpful patient kind knowledgeable and extremely supportive But above all amazing and professional at all times,, This company is the best making my life so much easier; pain and s... See more
Company replied
Five stars for Alternaleaf. The onboarding process is streamlined and user-friendly, making it very easy to get started quickly. The staff members are clearly well-trained and helpful, providing clear... See more
Company replied
Absolutely fantastic from start to finish 😎 just had my follow up appointment and discussed medication moving forward and everything made sense and within my budget!! Ignore negative feedback, it’s... See more
Company replied
Company details
About Alternaleaf
Written by the company
Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.
We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.
We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.
The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.
We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.
Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.
Alternaleaf is here to change lives—one patient at a time.
Contact info
140 Wharfedale Road, Winnersh Triangle, RG41 5RB, Reading, United Kingdom
- 01283 244025
- hello@alternaleaf.co.uk
- alternaleaf.co.uk
4.5
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic very helpful careing and…
Fantastic very helpful careing and knowledgable staff many many thanks
April 1, 2026
Unprompted review
Reply from Alternaleaf
Hi Derek, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Brilliant service
Fabulous knowledgeable pharmacists, good stock availability, postage is always on time. Reduced my dependency on prescription drugs. My mental health is a lot better.
March 26, 2026
Unprompted review
Reply from Alternaleaf
Hello Rex, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
They are always helpful
They are always helpful, by phone or email. I would highly recommend! .
April 30, 2026
Unprompted review
Reply from Alternaleaf
Hey Darren, thank you so much for your kind words! We're pleased to hear that you’ve had a positive experience with our service and that we’ve been able to support you. If you have any further questions or need assistance in the future, don’t hesitate to reach out.
The process was much quicker and easier…
The process was much quicker and easier than I expected. I was listened to properly and the prescription was tailored exactly to my needs. What was a surprise is that, not only does my prescription do everything it 'says on the tin', it has also helped with an aspect of my health that I didn't expect. So I'm very happy and would recommend Alternaleaf wholeheartedly.
April 19, 2026
Unprompted review
Reply from Alternaleaf
Hey Belinda, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
My experience with Alternaleaf has been AMAZING
My experience with Alternaleaf has been genuinely excellent from start to finish. The pricing feels fair and transparent, especially considering the quality and consistency of the products. I’ve been really impressed by the range of strain options available, which makes it easy to find something that suits my specific needs rather than a one‑size‑fits‑all approach. Delivery times have been reliably quick and well communicated, so there’s never any stress about when an order will arrive. On top of that, the customer service team has been friendly, knowledgeable, and responsive whenever I’ve had a question.
April 30, 2026
Unprompted review
Reply from Alternaleaf
Hi Xane, thank you for your feedback and the detailed breakdown of your experience with us. We strive to deliver outstanding service to our patients, and your feedback is vital! Your honesty and transparency will definitely help others considering treatment come to a decision. Thank you again!
Very knowledgeable and helpful
Very knowledgeable and helpful, finally I can get some sleep when having a bad day with hands, wrists and knees.
Thank you!
April 16, 2026
Unprompted review
Reply from Alternaleaf
Hi Aidan, thank you for your kind words! We're pleased to hear you've had a positive experience with our service and the process has been smooth. Our patients' care and satisfaction is our ultimate goal and it's great to hear we've achieved that! If you have any further questions or need assistance in the future, don’t hesitate to reach out. Thanks for your continued support!
Great service
Great service. Easy, reliable and discrete. Great alternative to pharmaceuticals drugs. No 1 anti sickness medication for me
April 30, 2026
Unprompted review
Reply from Alternaleaf
Hi Philip, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Out of four clinics, this has been absolutely the worst
ive been with three clinics in 5 years, they tend to get slower as they get busier, but this one has been crap from attempting to join. They took membership fee from very beginning, now 5 months into what should have been a simple swap. No correspondence at all and now refusing to give a refund for zero service provided.
Absolutely avoid!
April 30, 2026
Unprompted review
Reply from Alternaleaf
Thank you for taking the time to share your experience—we’re really sorry to read how frustrated you’re feeling. This certainly isn’t the kind of journey we aim to provide.
While we’d never want any patient to feel left without support, we’d really appreciate the opportunity to look into this properly for you.
As we’re unable to locate your account from this review alone, we’ve requested a few more details so our team can investigate what’s happened and work towards a resolution. Please look out for our separate request.
We’re continually reviewing our processes, including onboarding and communication, to ensure patients receive timely updates and a smooth experience, so feedback like yours is genuinely valuable in helping us improve.
We hope to hear from you soon so we can get this sorted for you.
Any one who wants to try there herb…
Any one who wants to try there herb dont bother its BUNK sprayed and full of seeds
April 30, 2026
Unprompted review
Reply from Alternaleaf
Hey Adam, thanks for taking the time to leave a review. We're sorry to hear that you haven’t had a good experience with us. Our goal is to support you so if you have any questions or need further assistance, feel free to reach out. We’re here to help, thank you.
Messed me about
Prescribed me my first lot of medicine on the 15th of march, on the 15th of April I was told my repeat prescription isn’t until the 30th of April, I emailed them to be told they shouldn’t have prescribed me any medicine as I hadn’t uploaded my id or previous medicines tried, I uploaded these and then was told I have to have another appointment to get my 2nd prescription which is booked for the 6th of May
March 15, 2026
Unprompted review
Reply from Alternaleaf
Thank you for sharing your experience—we’re really sorry to hear how frustrating and confusing this process has felt for you. We can completely understand how concerning it must be to experience delays and mixed messaging when it comes to your prescription.
To ensure patient safety and appropriate prescribing, there are certain checks we need to complete before issuing or continuing treatment. That said, we appreciate that the communication around this hasn’t felt clear or consistent in your case, and we’re sorry for any confusion this may have caused.
We’d really like to take a closer look into what’s happened here and make sure everything has been handled correctly. We’ve requested a few more details so our team can investigate this further for you and provide the right support.
I am extremely disappointed with the…
I am extremely disappointed with the service provided.
I have followed the correct process throughout my treatment, yet experienced multiple failures that have significantly impacted my care.
I was given conflicting appointment times for a scheduled consultation, attended as instructed, and was then incorrectly marked as having missed the appointment. No follow-up was arranged despite multiple calls emails and requests for a callback.
Since then, I have sent several emails (18th, 22nd, and 27th April) and received no proper response addressing the core issues.
In addition, my prescription was dispatched late (after 20:40), despite being told to expect next-day delivery. This resulted in delays and contributed to a gap in my treatment.
Due to these combined failures, I have effectively been left without consistent access to my prescribed medication for almost an entire 28-day cycle.
I have now had to revert to other medications through my GP, undoing progress I had made with this treatment.
This is not the level of care or service that is advertised.
A formal Stage 2 complaint has been raised, but at the time of writing this remains unresolved.
Very poor handling of both care and complaints.
My concerns have been minimised throughout, with responses focusing on internal processes rather than the actual impact on my treatment.
To make matters worse, I received a generic feedback request (Zendesk survey) as if the issue had been resolved — this is not an acknowledgment or response to a complaint.
April 9, 2026
Unprompted review
Reply from Alternaleaf
Thank you for taking the time to share your experience—we’re really sorry to hear how frustrating this has been, particularly given the impact on your treatment. We completely understand how concerning it must feel to experience issues with appointments, delays in communication, and disruptions to your prescription.
While we’re unable to comment on the specifics here, we’d really like to look into this thoroughly for you. We understand a Stage 2 complaint has been raised, and we’d appreciate the opportunity to ensure this is being reviewed as a priority.
We truly value your feedback and are committed to improving our processes and communication moving forward.
Parts of the process could be better
I’ve found the overall process smooth and easy, however I have one consistent concern.
Each time I require a follow-up appointment with a clinician, I am left short of medication. For example, my prescription arrived on 27th March, but I was not able to book a follow-up until 28th April. After contacting the service twice, I was offered an earlier appointment on 26th April, but this still resulted in a delay while waiting for the prescription to reach the pharmacy, which as of 2:30pm today has not yet arrived. Update, still haven't received my prescription after chasing and even complaining.
This has happened repeatedly, requiring me to chase appointments to avoid gaps in treatment. As a result, I am left without adequate medication for periods of time, leading to a return of pain and migraines.
This part of the process does not feel well coordinated and would benefit from better alignment between appointments and prescription supply. I'm now going to consider alternative providers.
April 26, 2026
Unprompted review
Reply from Alternaleaf
Thank you for taking the time to share your experience. We’re really glad to hear you’ve found parts of the process smooth and easy, but we’re sorry to hear about the repeated issues you’ve faced with follow-up timing and prescription supply.
We completely understand how frustrating and concerning it must be to experience gaps in medication, especially when this leads to a return of symptoms. This isn’t the experience we want for our patients, and we appreciate you highlighting how the coordination between appointments and prescriptions could be improved.
We’d really like to take a closer look at what’s been happening here and see how we can support you. Please look out for a separate request.
Your feedback is incredibly valuable and helps us continue improving our processes to better support patients.
Good service
Good service, helpful friendly staff, good experience with montu the pharmacy they use, top service, the video appointments are realy good and if you have any questions there always there to help.would definitely recommend.
April 8, 2026
Unprompted review
Reply from Alternaleaf
Thank you for your feedback, we’re really glad you’ve had a positive experience. We appreciate your recommendation and support!
So helpfull went out of her way to…
So helpfull went out of her way to rasure me and answer all my questions nothing was to much .
Thank you so much.
J a hood
April 29, 2026
Unprompted review
Reply from Alternaleaf
Thank you for your lovely feedback, it’s really appreciated. We’re so glad to hear you felt supported and reassured.
Great company with understanding…
Great company with understanding clinicians and doctors. Product is good. Could always be a bit cheaper but that's like anything these days!
February 17, 2026
Reply from Alternaleaf
Thank you for your review, we’re really glad you felt supported and that all your questions were answered.
Excellent service all round
Excellent service all round, from initial consultation to appointments and prescriptions and ordering. The whole process is very easy to use and each step is explained thoroughly. All of the staff i have dealt with are well informed and have been extremely helpful. Products are good quality for dry herb vaporising.
September 19, 2025
Reply from Alternaleaf
Thanks so much for your feedback, we’re really pleased to hear you’ve found the whole process easy and well supported from start to finish.
It’s great to know our team and service have been helpful throughout, and we really appreciate you taking the time to share your experience.
Not the greatest
Not the greatest. Lack professionalism, communication isn’t clear at all and everything takes so long.
April 28, 2026
Unprompted review
Reply from Alternaleaf
Hi Rae, thanks for your feedback, and sorry to hear your experience wasn’t a good one. We take communication, professionalism, and timeliness seriously. We’d appreciate the chance to look into this and improve, please feel free to contact us directly so we can help.
Serious stress dealing with these lot
The staff dont even know the rules that they put in about changing products to fit youre budget .IF YOU USE THIS COMPANY REALISE YOU ARE JUST A NUMBER AND THEY JUST TAKE YOURE MONEY .NO CARE .NO MORALS .NO EMPATHY ..REALISE THAT AND ITS OK dont bother asking them for help as you will get a load of nonsense fob offs . If you want stress then use this company
Then they pass youre concern on and you hear nothing again , rotten stuff
April 28, 2026
Unprompted review
Reply from Alternaleaf
Thanks for your feedback and we're sorry to hear you feel this way. To clarify, our support team is not able to make changes to products outside of the set process and guidelines we have in place. We understand this can be frustrating, but these rules are in place to ensure consistency and safety for all patients.
That said, we’re sorry your experience has been stressful and that you feel let down. We do take all feedback seriously and will pass your comments on to the relevant team for review.
Very supportive!
Elle was very helpful patient kind knowledgeable and extremely supportive
But above all amazing and professional at all times,,
This company is the best making my life so much easier; pain and stress free
Can’t rate them highly enough
Thank you to EVERYONE at Alternaleaf
Everything you have done and continue to do for me is 100% !
April 28, 2026
Unprompted review
Reply from Alternaleaf
Thank you so much for your lovely feedback, Evelyn! We’re really glad to hear you’ve felt supported and that things have made a positive difference for you.
We’ll make sure this is shared with the team, including Elle, and we really appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.