This coffee steamer is genuinely barista quality. The milk texture is smooth, creamy and consistent every time — exactly what you’d expect from a good café. It heats quickly, is easy to use, and mak... See more
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Review summary
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Got myself the Normcore Spring Loaded V5 tamper and I must say, it does not disappoint. Solid construction, quality product. Definitely recommend for those who want to level up their home barista game... See more
Company replied
After much research, I decided to get this kettle over the Fellow Stagg or Corvo models. The spout design is a great compromise for both multi-purpose use where high flow is desirable and the... See more
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Portable espresso at its finest. It demands real pressure — a proper arm effort — but rewards with a dense, silky crema that rivals countertop machines. The flavour extraction is bold and expressive,... See more
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Company details
Information provided by various external sources
Alternative Brewing stocks unique coffee accessories and barista tools for professionals and home coffee enthusiasts alike!
Contact info
Unit 3 30 Kelliher Rd, Darra , 4076, Brisbane, Australia
- 07 3040 2755
- contact@alternativebrewing.com.au
- alternativebrewing.com.au
4.4
Excellent
340 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product was great and arrived in great…
Product was great and arrived in great condition.
January 5, 2024
Unprompted review
Reply from Alternative Brewing
Thank you so much for taking the time to share your positive experience, Figo! It's wonderful to know that you received it in perfect shape.
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
The goods were never delivered
The goods were never delivered. After a 6 week wait, I've given up and will get a refund.
First it was the delay in confirming the order (2 weeks - only contact me after being asked) at which point the goods were now on back order (which was not indicated on the website)
Then the delays on receiving the order into stock (another 2 weeks).
Then the delays in confirming shipping.
Then came Aramex. Who refuse to deliver to, or leave a parcel at a staffed building with multiple secure entrances, safe delivery points, and that is the entire block with a single address, clearly marked numbers visible from the street, and the name in 10 foot high illuminated signage on both sides... let alone contact the receiver, and who can not be contacted in any way. They have now held the parcel for 2 weeks, and they have the gall to demand additional payment for further delivery "attempts".
This place is a scam, or at the very least do not care whether the customer actually receives their order.
January 4, 2024
Unprompted review
Reply from Alternative Brewing
Thank you for your feedback, Ev and we are sorry for any frustration caused by the delay in receiving your order. We truly appreciate your patience during this peak Christmas Season! Unfortunately, since your order included some preorder items, we can only send them out once they arrive to us. We're really sorry for any hassle this might have caused.
In reference to the courier service, we acknowledge your concerns and are committed to enhancing our delivery choices. Additionally, we suggest specifying a building or office number along with the street number, especially in cases where the street number is multiple units and offices within a building.
Thanks again for your feedback, we're committed to making things right. If there's anything we can do to regain your trust, please let us know.
Cold brew delight
The ease in shipping, the quality of the product and the ability to produce a delicious cold brewed coffee at home. An absolute staple for anyone looking to enhance their coffee experience
December 7, 2023
Unprompted review
Reply from Alternative Brewing
We're thrilled you're enjoying your cold brewed coffee, Jordan. If you ever need more coffee happiness, we've got you covered. Cheers!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Normcore tamper -spring loaded.
Normcore tamper -spring loaded.
Purchased a normcore tamper -spring loaded . I was very happy with the customer service particularly with the after sales service.
The product met my expectations and very happy with my purchase and the customer service .
December 22, 2023
Unprompted review
Reply from Alternative Brewing
Thanks for your kind words, Marco! We're thrilled to hear that the Normcore tamper met your expectations and it's awesome to know you're happy with both your purchase and our customer service. Cheers!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Fellow Atmos Coffee Vacuum Canister
Purchased two 0.7l Fellow Atmos Coffee Vacuum Canisters from Alternative Brewing. Easy to use and seems to do the job well so far!
The purchase and delivery process was smooth and easy. Highly recommend purchasing coffee gear from AB!
January 3, 2024
Unprompted review
Reply from Alternative Brewing
Thanks for the feedback, Ping! We're delighted to hear the Fellow Atmos Canisters are doing the job well for you. If you ever need more coffee gear, we've got your back.
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Great company and product
Great company and product. Very happy with it
December 22, 2023
Unprompted review
Reply from Alternative Brewing
Thanks for the fantastic feedback, Lucinda! Glad to hear you're happy with both our company and product.
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Product: Fellow Opus Coffee Grinder Order Number: #498130 Title: Best value for money
Amazing tool for my home setup. Hard to beat the price or the customer service either
January 2, 2024
Unprompted review
Reply from Alternative Brewing
Thanks a bunch for your feedback, Callum! We're thrilled you're loving your new Opus. If you ever need anything, we're here for you!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Order #461659
Order #461659. I got the Baratza Encore Coffee Grinder from Alternative Brewing and it is a fantastic product. So glad I got this which relieves my arms from manual grinding every morning. Great customer service and fast shipping. Highly recommend!
August 7, 2023
Unprompted review
Reply from Alternative Brewing
We're thrilled the Baratza Encore grinder is making your mornings smoother, Lilly. Thank you for your kind words about our service and shipping. If you ever need anything, we're here for you. Happy brewing!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Excellent company
Excellent company, I have used them in the past and they always deliver promptly.
Great communication and products
December 22, 2023
Unprompted review
Reply from Alternative Brewing
Thank you for your kind words, Annie! We're delighted to hear you're pleased with our products and service. Happy Brewing!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Seamless transaction
Quick and easy transaction, fair price for my purchases, prompt & responsive after sales service. Looking forward to more purchases
November 28, 2023
Unprompted review
Reply from Alternative Brewing
Wow, thanks so much for your awesome feedback, Kate! We're over the moon that you had a quick and easy time grabbing all your coffee goodies. Super happy to hear you loved our after-sales service too!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
just terrible
I was waiting 1.5 months for my order to arrive, they are using the worst courier available - Amarex
When they reply to your questions, they always use chatGPT, so instead of a specific answer, you get a 10-page essay with no meaning. For some reason, they always mix up my name
C'mon guys, you have to just resell an item, it can't be that hard
There is a reason, why they don't have a phone number or google review system
Needless to say, I will never use them again
December 18, 2023
Unprompted review
Reply from Alternative Brewing
Thank you for your feedback, John and we are sorry for any frustration caused by the delay in receiving your order. We truly appreciate your patience during this peak Christmas Season!
Unfortunately, since your order included some preorder items, we can only send them out once they arrive to us. We're really sorry for any hassle this might have caused.
Regarding the courier service, we understand your concerns and will certainly look into improving our delivery options. We also apologise if our responses seemed lengthy. We'll work on providing more concise and meaningful answers.
Finally, we're genuinely sorry for any mix-up with your name; we'll address this internally.
Thanks again for your feedback, we're committed to making things right. If there's anything we can do to regain your trust, please let us know.
Alternative Brewing is hand down the…
Alternative Brewing is hand down the best coffee gear store I have ever dealt with.
Super quick with shipping, great range of products, and have really responsive customer support. Their video reviews for equipment are also really good.
November 17, 2023
Unprompted review
Reply from Alternative Brewing
Thank you so much for your kind words, Joe! We're thrilled to hear that you had such a positive experience with us and we're glad you find our video reviews helpful too! Cheers to great coffee moments! ☕️✨
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Great range of barista tools
Great range of products with very friendly and helpful customer service
December 15, 2023
Unprompted review
Reply from Alternative Brewing
Thank you so much for taking the time to share your positive experience with us, LM! We're glad to hear that you enjoyed our range of products and found our customer service team to be friendly and helpful.
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
LeverPresso
I love high-quality coffee and refuse to compromise on its quality, regardless of where I am. As an adventure enthusiast engaged in hiking, bike-packing, kayak-packing, 4WD camping, and daily commuting, having a reliable portable coffee maker is indispensable to my lifestyle. It needs to seamlessly transition from my daily work routine to the wilderness during my outdoor escapades.
Over the past decade, I've experimented with various portable coffee makers, each with its own set of advantages and disadvantages:
1. Handpresso Auto Black E.S.E Coffee Maker: This resides in my 4WD for car camping.
2. Handpresso Portable Espresso Maker: Ideal for making espresso but limited to one shot at a time, which is somewhat restrictive.
3. WCACO Minipresso: My favourite portable coffee maker, producing excellent coffee with perfect crema, though limited to one shot at a time.
4. Wacaco Pipamoka: The only multi-shot portable coffee maker in my collection, delivering great taste but lacking crema.
I've also added the Subminimal Nanofoamer Pro to my collection kit, a portable tool that creates perfect foam in under 30 seconds.
Each coffee maker comes with its own limitations; the one offering good crema can't provide two shots, while the one capable of two shots lacks crema. Eager to find a solution, I continued my search until I discovered the Leverpresso on Alternative Brewing's website.
The Leverpresso claimed to produce two shots with perfect crema, seemingly resolving my dilemma. I purchased it at a great price and have used it a few times. The coffee taste was excellent, but achieving a good crema proved challenging. After some research on Google, I realised there's a delicate balance between coffee ground size, tamping, and lever pressure. Finding this equilibrium takes time, making it a work in progress for me. I'll update my review once I achieve the perfect balance and create my desired coffee.
December 1, 2023
Unprompted review
Reply from Alternative Brewing
Thank you so much for sharing your passion for high-quality coffee and your adventurous lifestyle! It's fantastic to be a part of your journey, and we appreciate your commitment to not compromising on the quality of your coffee.
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Awesome and friendly service
Awesome and friendly service! Love the IMS basket that I bought !
Order #492031
November 29, 2023
Unprompted review
Reply from Alternative Brewing
Thank you so much for your kind words, Sean! We're thrilled to hear that you had an awesome experience with us. We're glad to hear that you love the IMS basket you purchased. ☕️✨
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Professional and Fast
Very professional company and fast shipping. I Particularly enjoy the videos showing how to use each product in detail. That was a deciding factor in me choosing to buy from here.
Many thanks im enjoying my aeropress set up.
December 11, 2023
Unprompted review
Reply from Alternative Brewing
Thanks a bunch for the kind words, Alex! We're thrilled you're enjoying your Aeropress setup. Happy brewing!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Good Company, staff and product range
Been here a few times and have enjoyed good service, easy pickup or postage and a good range of products. Very happy so far, I get all my Wacaco stuff here. Staff are knowledgeable and pickup is right next door to the office. If you lice close I recommend you order online and do the pick-up. Who wants to wait for postage if they don't have to!!
December 7, 2023
Unprompted review
Reply from Alternative Brewing
Thanks so much for the feedback, Paul! 🌟 We're stoked you've enjoyed our service and Wacaco goodies. Your support means the world to us!
Thanks again for shopping with Alternative Brewing and supporting an Australian-owned and operated small business.
Kindly, The Alternative Brewing Team
Shoddy kettle lid, blatant disregard of Australian Consumer Law
Company blatantly refuses to acknowledge and adhere to the Australian Consumer laws. Although communication was good regarding a shoddy welding job on my kettle lid, Alternative Brewing continued to hide under the guise of "out of warranty" and "we must ask the importer". Both of which hold no credence with the law. Particularly because I was only requesting a replacement lid! The warranty and importer hooha is Particularly frustrating when the law clearly states that the seller must provide warranty 'for the life of the product '. The life of a kettle seems to include a lid...sigh. exhausting back and forth via emails with an eventual fine result. But only after the threat of Australian Consumer Law protection.
December 6, 2023
Unprompted review
Reply from Alternative Brewing
We appreciate you taking the time to share your experience and important feedback, Maara and we're genuinely sorry for any frustration caused by the issues with your kettle lid.
It's worth noting that we're pleased to have been able to provide favourable treatment for your broken lid, which has functioned as intended for almost two years. Our team went above and beyond normal procedures to address your concerns even outside of the warranty period.
Maintaining customer satisfaction is our top priority, and we understand that there might have been some confusion during the resolution process. We're grateful for your patience and pleased that we could eventually reach a positive outcome for you.
Normcore portafilter stand
Once again alternative brewing has delivered my normcore portafilter stand with no hassles! They where quick to send out the product and it was just as described on the website.
November 16, 2023
Unprompted review
Reply from Alternative Brewing
Thank you for sharing your feedback, Dylan! It is great to hear that you received your Normcore gear smoothly. We appreciate your support and hope to have the pleasure of serving you again.
Thanks again for shopping with Alternative Brewing and supporting an Australian-owned and operated small business.
Kindly, The Alternative Brewing Team
RUSTY AND TOXIC STEAMER
The steel inside the steamer is rusting and I've only used a month, it also is a poor steamer and lets out too much water. The rust is TOXIC. BEWARE. Contacted the company twice and they have just given me the run around twice, looping emails with useless questions. They deny any responsiblity and basically too bad.
November 30, 2023
Unprompted review
Reply from Alternative Brewing
Thank you for bringing your concerns to our attention. Our team has been actively addressing your concerns and assisting you throughout this process. Troubleshooting information has been supplied, and we've expedited the return process by issuing a prepaid return label for assessment. It's important to clarify that, if a fault is genuinely identified, we are committed to processing a refund.
Regarding the rust issue, we've shared care instructions to enhance the unit's performance and longevity. Additionally, we provided guidance on rust removal. Product safety is of utmost importance to us.
We are fully committed to assisting you and resolving the issue promptly. We kindly request an accurate representation of the situation and appreciate your understanding as we work towards a satisfactory resolution.
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