Lindsey Johnson has been an incredible asset at Alto IRA. She has been most helpful throughout my 1 year history investing into New Form IRA though my AltoIRA account. She is efficient, incredibly com... See more
Company replied
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See what reviewers are saying
Alto is a great service. However, the dashboard does not show your dollar cost average for the coins you hold. It's an easy calculation, since they know your purchase prices. Unless I design a sp... See more
Company replied
I rented a home owned by this company that uses a property management company to run it and they are very incompetent on fixing anything with property. Our refrigerator went out and it took 47 days to... See more
Emails regarding orders completed don't provide details. They should identify the crypto, the amount of cryptos and the action (placed, canceled, executed). The "Transactions" page should include... See more
Company details
- Alternative Financial Service
- Investment Company
- Investment Service
- Non-Bank Financial Service
- Retirement Scheme Provider
- Software Company
Written by the company
Invest your retirement savings in alternative assets with Alto.
Contact info
500 11th Ave N, Suite 790, 37203, Nashville, United States
- (877) 673-1557
- feedback@altoira.com
- altoira.com
You should know
2.9
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Limit orders weren't executed
My sell limit orders weren't executed, which resulted in losing a significant profit on nearly a dozen different trades. Customer service is nonexistent. You wait on hold for 10 minutes and are then told, "No one is here to answer your call. Email us at ..." Do not invest your hard-earned dollars with this company. Cannot execute simple limit orders. Useless.
December 3, 2024
Unprompted review
Best Crypto retirement platform
Best crypto platform for retirement or crypto investing. Customer service is awesome and the promotions are great. No complaints with Alto. A+++
November 30, 2024
Unprompted review
They were responsive to what i was…
They were responsive to what i was trying to do, provided assistance and confirmation when the transaction was in process & when completed.
October 17, 2024
Quick help and hassle free
I received clear instructions to the questions asked.
Aaron McComas was quick and professional with the request, good to work with. It was a hassle free experience.
October 6, 2024
Service Value
I had a quick and detailed response to my email/question. There was also a follow up call and an email with some additional services and a survey. They truly value a good service experience.
September 26, 2024
Great experience
I had a positive outcome for a transfer, the specialist provided adequate and extremely helpful support.
September 22, 2024
Alto is a great service
Alto is a great service. However, the dashboard does not show your dollar cost average for the coins you hold. It's an easy calculation, since they know your purchase prices. Unless I design a spreadsheet on my own, I'm blinded to my investment (betting) position.
Fix this, or I'll look elsewhere for my IRA crypto account.
August 25, 2024
Unprompted review
Reply from Alto
Thanks for the great feedback! We are aware of this request, and understand its importance to our clients.
Excellent customer service
Responses to questions are handled promptly and thoroughly.
August 24, 2024
Reply from Alto
We are glad to have been able to help you Francois!
Morgan is the absolute best!
August 22, 2024
Reply from Alto
Thanks for the kind words Louis! We agree, Morgan is great!
Always a pleasure dealing with Jimmy…
Always a pleasure dealing with Jimmy and Lyndsay. Great followup, and communication.
August 21, 2024
Reply from Alto
Thanks for the positive note Thomas - we sure agree that Jimmy and Lindsey are a pleasure to work with!
Website could use an upgrade!!
Your customer service is excellent!!! The fact that you don't seem to have all of the features that Coinbase has available is disappointing!!
You have a nice selection of crypto from Coinbase, it will be great when you have more of the website tools that Coinbase has on their site!!
August 17, 2024
Reply from Alto
Thanks for the feedback Marvin. We are both committed to improving our platform, and proud of our customer service!
Reply from Alto
Thanks for saying so Biral! We invest heavily into our support for our clients, so it is great to know that it doesn't go unnoticed.
Quick communication and responsiveness from staff
Immediate response from staff regarding my questions, and great communication throughout the process.
July 31, 2024
Reply from Alto
We're happy to have been able to help!
Listen to their clients
They listened to my issues and resolved them as best they could. A few items were out of their control but they went above and beyond to help me. Props to both Lindsey and Aaron for all the assistance!
July 25, 2024
I am new to this level / type of…
I am new to this level / type of financial transactions. Alto makes the "journey" simpler. I also tend to be impatient when I don't see events moving as quickly as
I like. Alto asks me questions to clarify my requests rather than telling me that this is the way we do things...don't criticize what you don't understand.
July 20, 2024
Very helpful
The team initiated their willingness to help. They were quick and available. Very helpful. A+
July 15, 2024
Almost impossible to log into the…
Almost impossible to log into the website with iOS. Logins hang up forever….need a clean login page
July 11, 2024
Reply from Alto
We're happy to have been able to help, thanks for being a valued investor with us Charles!
Great customer service
Very quick on responses to questions and website very easy to understand
July 2, 2024
Reply from Alto
Glad to hear that you're pleased with our work Dawn!
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