Altra Federal Credit Union Reviews 

After being a good member for 5 years and trying to get a modest car loan the treatment was abysmal.
The loan "specialist" was rude and arrogant. She only would communicate through email and wouldn't answer phone calls so if I had a question it took hours to get a response which was cold and indifferent. The formula they wanted would require a dealership to have no mark-up on a car unless you wanted to pay 45% down on the loan! Ridiculous. We financed through a dealer instead and got better rates than my credit "union" by far and it was almost immediate. Not a place that values their average members. Left a really bad feeling.

Its life changing after the October 15th, 2025 update to be able to order the accounts how you want to show them. 10/10! I have worked with Carol Ostrom, she's spectacular!

Altra has great financial education resources for youth! It starts early making sure your youth knows how to manage money so it doesn’t mange them! Go and check out all the great resources they have to offer your youth!

Having been technology for over 20 years, I am highly concerned over the recent upgrade to Altra federal credit union‘s website. I’ve been a member for over 7 years and I’ve always enjoyed their service. However, it seems that little to no thought was given into this new upgrade that requires users to enter their Social Security number, and date of birth on a device in order to reverify themselves with their new upgrade which places users in a severely compromising position, in order to have continued access to their accounts online. I’m a little unclear as to why another method, perhaps the last four digits of the social, a birthdate and a member number together with two factor authentication could not have been used. It is never a good idea to ever put your Social Security number online, regardless of whether that bank or vendor claims they are a “secure site”. With all the phishing and malware scams going on, one could easily have something on their computer, which could be screen scraping and obtaining someone’s Social Security number when entering this information, regardless of the “security of Altra‘s website”. When I called to ask for an alternate procedure to validate my identity. I was told that there is none and that I would have to enter my Social Security number online. I feel like a hostage over this poorly thought our plan-when I called to express my concern the woman just kept repeating to me that it was a secure site and seemed to have no knowledge of the fact that regardless of her site, there could be something on my computer or another device that would actually be obtaining my information. This is really completely unacceptable and very concerning that in this day and age, the Altria’s IT & security department is not even aware of these types of risks when building a process to authorize users.

The point is - does anyone ever really know if a device is safe?

The answer is no. So requiring that members are required to enter their full social security number puts members at unnecessary risks when Altra cannot guarantee their member's protection from potential fraud from this interaction. Other institutions have workarounds and this was not a well-thought-out plan.I request that Altra provide a workaround.

This is the worst place to do business for a loan, car , etc. I went this today to pay off a jeep loan that has my husband name and my name on that account. I went online to check the pay off. Went and got a cashiers check for the amount shown on the account. I take the check to Altra they tell me it's 110 dollars more cause of the interest today. So I go to the bank to get that amount , Then take it back to Altra , then they tell me that my husband name is on the savings account. Then they tell me they can put it in the account but my husband has to pay it off. And the employees are rude on the phone and in person. When a customer chooses your compnay do to their business with you should try to be polite to them.Once we get this situation resolved we WILL NEVER DO BUSINESS THERE AGAIN.

Ten characters

I would definitely look elsewhere if I were in need of Banking services, unless you like 10 day holds on your deposits. Which isn’t their company policy it’s apparently up to the discretion of their tellers. This is the same credit union that took 3 hours to open a business checking account last fall.
I would definitely stick to professionals when it comes to banking, don’t make the same mistake we did.

Altra FCU has always provided the best rates in the area, even outcompeting online-only banks, which often times have better rates (with no brick-and-mortar overhead costs). Along with great rates, I can always count on them being able to quickly help me in-person at any branch location. They help me get information I need and are patient and kind - their actions show they value ALL members time after time.

Molly Beal was so helpful with the Fraud incident. She helped get our finances protected and kept us calm. She knew the questions to ask and what she could do and what we needed to do. Both my husband and I are grateful to have such a knowledgeable resource as Molly Beal.

Worst “credit union” I have ever dealt with. Never again.

Awful customer service, person over the phone was rude. All I needed was to make a payment and because of an incorrect “work phone number” on my account I was unable to submit my credit card payment, and now it’ll be late with an additional late fee charge. Person I spoke with (Alex) was unable to further assist me and gave me a different number to call.. all of this for only $50, when he was given card number, last four of social and cell phone number correct. Very stupid system!

Very disappointed i had altra fir a good two years i was on the process of switching over from a bank so I applied for a credit card. They refused to finalize the process and send the paperwork because they lost a copy of my boat title with them as secure party. Now the boat loan had 14.4% of principal left i had never missed a payment and i was ahead. As a result of this quid pro quo behavior i decided to close everything i could BE CAREFUL VERY SHADY

Update: the response is a lie the application was for a credit card and the "one more piece of information" was a copy of my boat title. They lost the one I provided 2 years ago. Again this credit union is shady beware

Yup that's what I said you withheld a credit card because of a missing picture one had nothing to do with the other

I do not live near a branch, yet the customer service I receive is exceptional! The member service representatives that I speak with on the phone are knowledgeable and courteous! I am so pleased to be a member at this Credit Union!

The altera app never works right . It stops me every time I use it. With verification send a code that you can't find. It's not a safe app.

My experience was exceptional and cannot say enough great things about Ben Haines. I have always struggled with consistent payments and financial stability and Ben put my full trust back into Altra Federal Credit Union. He walked through the process with me and discussed options on how I can make my account right. He talked with me with compassion, understanding and care, he deserves all the best. Once again, thank you Ben Haines

December 12th I went through the Holmen Branch drive through and deposited $3400.00 in $100.00 bills in the ATM. I knew this because I went to the casino the previous day and had a receipt of what I received. Prior to driving into the ATM I also stopped and counted the bills again. I deposited the bills, two came back out because of what I assumed was because they were turned over, and the ATM said $3100.00. I deposited the two bills that were initially rejected for a total of $3300.00.

I immediately drove around and went inside. I met with the bank employee, and after explaining the issue I met with a supervisor. Both went out to the ATM and checked to see if a bill was stuck in some trap in the ATM. I was informed there was not one stuck. I was informed that the machine was audited on Thursdays or Fridays, which meant I had to wait a week for them to recover the $100.00 bill I knew was missing. Waiting was not a big deal, although it was odd that these machines were not audited more frequently or this could not be looked into sooner with a specific issue.

December 19th I received a call from Altra stating that they did the audit and did not locate the $100.00 bill. There really was not other course of action at this point told to me. A comment was made about using a money counter and those are almost always completely accurate. I happen to work in a job where these are used and errors are made with them, thus the typical run the cash through twice to see if you get the same response from them occurs. I have no idea what occurred as I know little or nothing about ATMs, but I knew that I was missing $100.00 after using this ATM the week prior.

In any event, the staff was pleasant about it and the conversation was ended. I was not going to make a big deal about $100.00, but the more I thought about it I felt that someone needed to know this occurred. It must happen that people drop bills in their car or outside the car at the ATM, because more than one ALTRA employee brought this up to me. I am confident the way this was handled that was not the case here.

December 20th I got on Altra chat and was provided with a telephone number, extension and directions to contact a supervisor. I already talked to management at the branch in question so I did not want to chat with them again. I called and then was told to send an email. I explained that I was following the chat directions and now being told something different. After further checking I was offered to be put in contact with the management at the branch where this occurred. I already spoke with them so it did not make sense to rehash the same information with the same people again. I was then told that I could not be provided with the name of another manager and I would have to contact the branch management in question and escalate it with them and then someone would contact me.

This is where the customer service issues come in with Altra. It becomes a time consuming mess frequently trying to do anything with them outside of simple and normal. I am now two hours into this and it just becomes not worth it for $100.00, but then again with little or no staff available to help one is stuck using ATM's frequently and I do not want this to happen again.

This is another thing added to a growing list of customer service issues with Altra that I have experienced.

Added after response: There is zero concern for a jam in the machine. I'm fact it allowed me to put two additional bills so I have no concern the machine jammed. The response does nothing to address this. I suspect being new bills from the casino they were stuck and went through as one bill or something to that affect.

(12/11/24) - (12:24pm): Initial contact via phone requesting payoff amounts on two vehicles financed by Altra Federal Credit Union. (2017 Ford Escape) & (2018 Ford Escape).
I was instructed to Wire Transfer the total amount due of $22,573.87.
I was also instructed to call back in 48 hours to confirm payment was 'received'.
No additional instructions were offered & no additional monies were due!
(12/11/24) - (2:38pm): I Wire Transferred $22,573.87.
(12/13/24) - (10:50am): I called back & was told that the payment had in fact been received however, only the (2017 Ford Escape) had been paid off.
I was also told that a $5.00 'Incoming Wire Fee' would be in addition to the $22,573.87 pay-off amount plus any interest accrued since (12/11/24) & would need to be paid before the account could be closed.
Therefore, the additional amount owed before the account could be closed would be a total of $12.79.
(12/13/24) - (12:06pm): I 'Wire Transferred' the $12.79 at an additional out-of-pocket expense of $25.00 for the Bank Transfer Fee in addition to the $25.00 Bank Transfer Fee for the 'original' Wire Transfer of $22,573.87.
(12/13/24) - (2:49pm): I called back only to find out that there had been an additional $2.05 added to the debt!
I could not justify paying an additional $25.00 Bank Wire Transfer Fee, so I offered to pay the amount via Checking Account over the internet.
I was then told that the minimum amount that I could pay would be $10.00 leaving me with an overpayment!
12/13/24) - 4:32pm): I called back to verify that the two accounts had in fact been recorded as 'PAID IN FULL'.
After seeking assistance in this matter from NUMEROUS representatives with little to no knowledge or expertise in ALTRA Federal Credit Union's Customer Service Protocols I was finally connected with a one (Christy P.). Were it not for Christy P. this review would have ended up a much more negative piece. Christy P. went above & beyond in actually getting me the results I originally deserved by having a true sense of the process and offering alternative methods of having my efforts account for something. Christy P.'s professionalism & tenacity in providing every ounce of her energy in getting it 'Right the First Time' was apparent from the very beginning & immensely gratifying! Christy P. deserves this recognition & I would submit as a professional veteran of the business sector for over 52 years she needs to be considered as someone who should be promoted into a higher position within the corporation immediately!

Kelly Korish was PHENOMINAL is helping us purchase our dream home!! I can't say enough about how easy she made the process, and I love how Altra sent a timeline of where we were, so we always knew what was going on. A friend of mine was trying to buy a home at the same time from a certain bank, and their experience was such a stark contrast to mine that it made me realize how great Altra really is! Thank you!!

Went to the the Copeland Branch to have help my developmentally delayed son have his automatic payment that is sent to Spectrum changed. The bill increased, and the old amount was being sent, getting him behind. I had to call Spectrum, pay the late fees, catch up on the bill, so he would not be disconnected. We increased the amount, to stay current. It was fine for one month, then it automatically started sending the wrong past amount. His bill was messed up again. Had to call Spectrum again. They charge a fee to pay the bill on the phone with an agent. Had to call Altra again. The person who set it up for him didn't set it up for reoccurring, monthly, only one month! My disabled son was not capable of figuring this all out again. Should have been fixed the first time. Went to the Copeland Branch last Sunday because their website says it was open until 3:00. It was not open.

One of the worst customer support experiences ever. Time sensitive issue due to fraudulent charges on my son's debit card. Transferred about 4 different times, each time having to explain the situation and give my information. No warm transfers to another department? Why make the customer/user have to jump through this many hoops to get assistance. Even still after all this, they were still no help at all. They need a new support model.