Altra Federal Credit Union Reviews 

Website cannot answer simple question about money withdrawal from savings account

Asked, through online chat, to cancel paper statements mailed to me and activate estatements. A kind employee, Karen, said I was to do this myself online, but all I do is go in circles. I have always had estatements, but I need to cancel the paper ones and there is no link to do this. Frustrating because I must drive to the nearest office to do this in person. With computers these days, this function should be a single click, right?

Was given a chance to interview with this company for a remote customer service job, only to be met with a panel of people that absolutely grilled me for an HOUR AND A HALF. Every answer I gave was not good enough as it seems they wanted to dive extremely deep into the who, what, when, where, and why I gave that answer.

I felt like I was at a therapy appointment! I was surprised they also didn't ask about my parents and what kind of trauma I may have suffered growing up in order to become the person that I am today who would make these kinds of decisions in the workplace.

Absolutely degrading and judgmental for an entry level $17 an hour job. It was unreal. I left the interview feeling like a failure as person. I've never experienced anything like that.

Of course, they ended up not offering me the job because I didn't meet their unreachable standards of a measly customer service person. I probably dodged a bullet anyway. Can you imagine what it would be like to work for these kinds of people day in and day out?

Problems with my dashboard experience. This is just one in a long line of problems with Altra and it WILL be the last. People don't like it when you change their dashboard especially when they aren't notified of it. Maybe you can use your Altra Gives Back Day to further fix these problems and quit pissing off your customers. I wish I could give them a lower rating than one star but that doesn't seem possible also.

I wanted to take the time for management to recognize Kristlyne Vasquez for assisting me. I have been in person paying on a truck pymt for 2 years due to avoiding the fee that is charged online. I have asked about this when in the bank on how to avoid the fee I was never provided a clear answer. Kristyne took the time to help me set up my account online registering me and we made the payment. She is awesome and very professional. Thank you so much for working with me and taking time out of your day to step aside and assist me. Please recognize her as she is a valuable asset to your organization. Thanks, Tracy C.

Altra credit union has been great to work with. I got my first car loan with them over a year ago and just recently got a home equity loan with them. They are great to work with and know how to help make your life easier when it comes to consolidating your debt. Highly recommend them

Trying to get help with a credit card problem, call cut off twice

If I get one more life insurance request from Altra I will change banks. I do not go to the insurance agency for banking and the bank should not be selling life insurance. I am receiving one to two per week. STOP.

Website is circa 1997. Very little can be accomplished online. I have auto pay for a loan. The loan is paid off and there is no way to stop the auto pay. Making a payment from an outside account is nearly impossible. You cannot see statements, scheduled payments or any other information.

Waited in lobby to get a quick notarization but people sat in their office and after waiting awhile I finally left without getting one.

I gave you wrong phone number. The app wouldn't let me change it. 715 456 2537 not 271

ave

There is always something going on with mobile or website. You can never reach anyone. I tried to deposit my check with mobile banking like i always do on friday (i'm quite certain im not the only one) and your app is not working correctly. But could you offer customer service after hours or weekends? no of course not, dont you thing you charge us enough fees to be able to employee people to answer phone on the weekend. Specially when y'all always have something going on that is an inconvenience to you customer. But then again, you have proven time and time again you dont care about your customer unless they are big money and are making you money. Corporate greed at its finest.

Chris Harrison has provided months of amazing customer service for my new small business. It's nice knowing I have someone that I can count on and really goes the extra mile with all the fluidity and short suspense events of a small business. Market leading customer service. Thank you, Chris.

Renee was such a joy to work with. She walked us through the process of opening up a new account and applying for credit. She took the time to explain the APR and benefits of the many options the credit union has to offer. We even noticed how they knew customers by name, not like the other banks where your not welcomed.

They have a terrible customer service. I tried to contact Russell and Carina several times and it was unsuccessful. Russell called one time and left a message. I called him three times and got no returned calls. I've contacted Carina, Loan Officer. She called twice and then she stopped afterward. I am so frustrated. I am not happy at all.

I have had multiple issues on various occasions, logging in online. Past experiences have been frustrating to try to address the issues via Live Chat. Today was a completely different story! Dova was respectful, patient, kind and knowledge helping to navigate the problem. She even personally called me to assist. Dova also helped answer further questions I had. THANK YOU Dova for making my day!

Glenda Donley was so very helpful. I received a fraud alert on my phone and immediately called Altra. They quickly responded and shut down my account for safety. I can only imagine what would have happened if Altra had not caught it!
Glenda checked my accounts and reassured me that all is up and running again.
Thank you so much Glenda and also to the Ultra team - YOU ROCK!

Normally I would give you 5 stars but unfortunately I can't anymore.
I have been try to get assistance with your mobile app & got told if I didn't know how to minmize my screen so I could get rid of the code that was sent that did not work & she hung up.
Now I am stuck over the weekend since you have no support on the weekend to assist in getting into your account so you can send Uncle So i can send some more money to that they are taxing your SS on again which you have already paid tax on so I am just a little bit frustrated.