Altra Federal Credit Union Reviews 

How the Bank Handling account and the money.
Tellers and the whole team stepped in, and help customers when there are a lot of people waiting on the line. It gives customers a big trust on their leadership as whole!

I worked with Katy Wilson at the South Broadway location in Tyler, TX. and I couldn't have asked for a better experience. I work out of town and she was able to complete my loan quickly and easily. Katy is very knowledgeable and just a pleasure to work with. Thank you for all of your help Katy!

at 72 years old Ive been a member since 12 years old. Great......

I recently had the misfortune of dealing with Altra Federal Credit Union, and I must say, it was a highly disappointing experience. From their limited operating hours to their lackluster online security measures, this credit union left much to be desired. Furthermore, their questionable credibility due to their bait-and-switch marketing tactics only added to my frustration.

First and foremost, one of the most frustrating aspects of Altra Federal Credit Union is their restricted operating hours. It's astonishing that a financial institution in this day and age would close their doors on weekends. This severely limits the convenience for working individuals like myself who can only tend to their banking needs on Saturdays or Sundays. It is incredibly inconvenient to have to rearrange my schedule during the already busy workweek just to perform basic banking transactions.

Additionally, their online security measures are disappointingly lazy. In an era where cybercrime is rampant, it is crucial for financial institutions to prioritize the safety of their customers. However, Altra Federal Credit Union seems to have overlooked this fundamental aspect. Their online security measures are subpar at best, leaving customers vulnerable to potential hacking attempts and identity theft. It is alarming that a credit union, which should be safeguarding our financial well-being, falls short in protecting our sensitive information.

Moreover, I was deeply disappointed by the credibility of Altra Federal Credit Union due to their bait-and-switch marketing tactics. These questionable practices involve enticing customers with attractive offers and rates, only to backtrack on those promises once the customer is committed. It's a deceptive strategy that undermines the trust between the institution and its members. Such unethical behavior raises serious concerns about the credit union's integrity and their commitment to honest and transparent dealings.

Overall, my experience with Altra Federal Credit Union was extremely unsatisfactory. Their inconvenient operating hours, lax online security measures, and questionable marketing tactics make it difficult to trust them with my financial affairs. I would strongly advise anyone considering banking with them to explore alternative options that prioritize customer convenience, security, and ethical practices.

*** Response to their response

I live 80 miles away from the nearest branch and with customer service not available on weekends I needed to waiting until Monday or drive 160 miles.

SECURITY

reCAPTCHA primarily focuses on verifying the user's humanity, typically through image recognition or solving simple puzzles. While it can help prevent automated bots from accessing banking websites, it does not address other sophisticated security threats, such as phishing attacks, malware, or social engineering techniques.

reCAPTCHA is essentially a form of single-factor authentication, which relies on something the user knows (solving a puzzle) or something the user has (visual or audio input) to verify their identity. However, for banking transactions, it is crucial to have multi-factor authentication that combines multiple factors such as something the user knows (password), something the user has (OTP token or smartphone), and something the user is (biometric data). This layered approach provides a higher level of security.

reCAPTCHA does not provide any means to verify the identity of the user beyond confirming their humanity. In banking, it is essential to have a robust identification process to ensure that the person conducting the transaction is the legitimate account holder. This typically involves additional security measures like username/password combinations, security questions, or two-factor authentication methods.

While reCAPTCHA has proven effective in deterring many automated bots, it is not foolproof. There have been instances where sophisticated bots or human-powered services have managed to bypass reCAPTCHA. Additionally, attackers can employ various techniques, such as using machine learning algorithms or distributed human labor, to overcome the challenges posed by reCAPTCHA.

reCAPTCHA can contribute to the security of online banking websites, it should be implemented as part of a broader security framework that includes multi-factor authentication, user identification processes, encryption, and robust anti-fraud measures. A comprehensive approach is necessary to ensure the security and integrity of banking transactions in the face of evolving cyber threats.

The Staff is top shelf. They have always been very helpful and timely in their approach to any situation that had to be taken care of

I live 20 miles from my nearest branch. Had a simple question that could have been answered in 2 minutes. Do you people realize how difficult, no almost impossible to telephone one of your offices, If one does not know an employee by name and how to spell it the call goes now where. I drove the 20 miles to the branch and still got no answer to my question. Dumb

Altra is a wonderful place to do your banking.

Altra always makes me feel important and valued. Very professional and knowledgeable representatives. Prompt with responses and actions. If you're not a member, I recommend you become one asap.

Amber was amazing. She was very professional and knowledgeable. Her attention to details explaining the services your financial institution offered were appreciated. In addition, your tellers were kind and made me feel welcome. Thanks, Altra Credit Union!

Had an issue with overdraft and didn’t realize you get one every time you use debit card. The rep was great and told me and then her supervisor repaid them to me. What a great bank

Love them so helpful honest and so trustworthy

My experience with Altra has been that I can reach out for help and have always received competent, reliable assistance. It is important to know that if I need help I can pick up the phone and talk to a person who speaks English I can understand.

Account was easy and inexpensive to open, their representative are professional and there is no lengthy waiting times.

Rude customer service. Is untruthful about rates. Uses any opportunity to tack on fees

Altra placed a hold on my card for fraud (that wasn't fraud...it was a transaction I was actually trying to complete). I asked me for a security code, which I entered, and still declined the transaction. Then, because of that, VISA placed a hold on my card. The process to remove the hold on my card was very painful. Altra - if you are going to put security measures in place, like sending me a code, that don't actually work, then why are you making do the extra step of the security measure? MAKE IT EASY ON YOUR CUSTOMER!!!

So, I tried the cash a check at Altra on 2nd st and the young girl refused to cash it.. she said her supervisor was busy so she couldn’t help me and when the other coworker came she asked him and he said no after making me wait over 20 min. Then she asked me if I was expecting that check making me feel I had stole it even tho she had my I d and all my information. I took my check and went to a different branch on 19th st. And they cashed it right away. Just wanna say I was deeply offended by all the questions and mainly their attitude. Very rude people and worse customer service ever. They really need to be trained on customer service. Will never step foot at this branch. Just awful!!!!!

I would like to give a shout-out for Matt Monsoor, Real Estate Closer II for a job well done. I was recenting working with him (I work for a title company) on a real estate closing that was a bit challenging. Matt did an awesome job communicating with me and keeping the closing running smoothly.
Matt, you are awesome to work with!