Altra Running Reviews 353

The Olympus 5 was an incredible show. I owned multiple pairs from the robustness and good looking Olympus 5. I recently bought one of their new shoes and the quality didn't feel the same.. bring back the Olympus 5!!!!!

Altra Shoes Laces are extremely poor quality and they keep coming off. I have 2 pairs of shoes both pairs have annoying laces that come off. For a shoe with potential they should invest on making some good quality laces.

Delivery took 2 weeks to arrive. The website states delivers take 3-4 days max. The order was only processed after I complained after a week of no movement on my delivery. The reply to my complaint email was automated.
The shoes have now finally arrived and I agree with reviews on the FWD VIA 2 Woman that the tongue feels uncomfortable. I would like to return the shoes and have requested a return but no returns label has been sent to me. I have again emailed for a returns label to be sent to me and have been sent a automated reply.

I used to love these running shoes!
Torin man especially!
Wide toe box, low profile, minimal cushioning but alas, they are just becoming another sheep following all the other brands into skyscraper soles with ridiculous stack height. The unnecessary need to innovate every time they release a shoe, instead of have frame work, a base to build off they go and reinvent the whole shoe, again and again ruining the whole dynamic of the previous shoe and not for the better.
Poor customer service and lack of vision and relatable connection with their customer base.
It is very sad to see a once standalone company bucking the trend, to end up following the people they left behind in the first place!

Awful! It takes them 10 to 14 days to get your shoes to them and more than 16 days to receive a return! Still waiting for my credit after this awful ordeal. Customer service doesn’t provide help assistance or even an apology, they just quote policy and tell you that it’s “normal”. The shoe might be okay just don’t order from altrarunning.com.

Awful customer service. They just don’t reply. I I’ve been told that I’ve got to pay customs import fees of £65 so UPS are holding my parcel. I’ve paid for trainers that I haven’t got and the Customer Services are not replying to me, it’s been 4 weeks. AVOID

I ordered and returned a pair of shoes online. Although the shoes weren't the right fit (slightly narrower than the pair of Altra Lone Peaks I already own and love), the customer service I received was excellent in comparison to other online shoe purchases made online.

Their European Distributor (FiloBlu) helped me with my return. When I messed it up online, they sorted by email and got me the paperwork I needed to return free of charge via UPS.

In October 2025 I bought Timp 5 Gore-Tex Man and they literally only lasted 3 months before they started to split at the sides which made them useless.
For the very expensive price I would have expected them to last a lot longer.

If it could get 0 it would. I love Altra running shoes but would absolutely never purchase form them directly ever again. I am also no considering whether I purchase from them again anyway as I don't wish to support such a company. I cancelled my order within 24 hours, but their supply chain meant I had to let them ship the order after that and await arrival to decline the order at the door, they confirmed this occurred. Thus ending my contract with them, however, they still have not issued a refund and haven't responded to my emails to pursue this. I am now going to have to report them and contact my bank to retrieve this money. An order cancellation is a legal obligation and should not incur such time investment from a customer.

I haven't had any problems with my order. I do understand that people would encounter issues returning them especially since their european distribution (filoblu) is in Italy and it wouldnt be like amazon for convenience (but amazon are far too big so give other e commerce a chance!) and comms would be fragmented! I get paying for delivery would cost a-lot which isn't fair since shoes need to fit fortunately I am loyal to the brand and i knew my fit having purchased two pairs of these last time for running at events and training. The items arrived in a nice solid cardboard box and sealed with filoblu (the distributors for high end brands assos etc) tape. I feel bad people have had poor Altra “experience” (one of their trainers is called this 😀 but I am pleased. Tracked by UPS so I knew where my box was france…uk…to the land of the geordies. Pleased. Still doesnt hide the fact average scores is less than 2 oof!

I bought a pair of Altra running trainers thinking they will be more comfortable, but they feel very tight. I have to return them from UK to Italy at my expense. All in all, poor service for UK.

I'm also surprised to see so many bad reviews. I was really worried as I only saw them after placing my order (not very smart I know). However I'm pleased to say that my order took exactly one week to arrive to me in the UK and was exactly what I'd ordered. So based on that, I would order again, though with a bit of caution given the experience of others on here.

I ordered a pair of shoes, they were sent to the wrong address twice which took months, and their customer service department never replied to my refund request. Avoid at all costs.

Went through puddles. Horrible squeak started. They suggested scrubbing the soles to remove dirt and moisture.

So, Olympus 6 is a trail shoe that should avoid dirt and moisture. Clever. I'll hover. Galactically stupid sole design.

Poor quality the trainers only last 6 months and the company are not interested

The design of the Olympus hike shoes or great and they are actually waterproof (unlike some which claim to be and are not). BUT the quality is terrible. I had the Olympus 5 and they fell apart after a couple of months. I tried the latest version (Olympus 6 hike) hoping they would be better but they are much worse. The quality is appalling. Holes in the inner heal after 3 weeks of use and cannot see them lasting for much over 6 weeks. Save your money and buy something better put together.

Terrible customer experience in the EU. Online form was not working to send shoes back, had to print my own. Then, they don't cover shipping, which was 20 EUR for the cheapest option for me, without any tracking. It's been 5 weeks since I sent the shoes back and no news. Called customer support and they can't do anything about it. 230 EUR just gone like that. I'll surely never buy from them again

I've been using Altra for many years now for running, hiking etc. They have been my go to and I've recommended them countless times to many other people. However, I recently purchased a pair of their Olympus 5 trainers and literally within weeks they were splitting and falling apart in very strange areas - places that don't really see much movement and so shouldn't be. So, after years of being a dedicated supporter I emailed them to let them know what had happened. I heard nothing. I chased the matter up again a couple of weeks later and still, nobody has had the courtesy to come back to me. I'm afraid I won't be using or recommending this company again and feel very let down. Perhaps if they actually cared about their products and loyal customers they could become a regular name on the high street. As it goes, this won't be the case when you have sub-par equipment and no customer service.

As usual when dealing with a totally unknown company, I conduct my own due diligence process.

Well, this company spectacularly failed.

I emailed them using their contact us form but after a week, no reply, nada.

A custom spent his precious time trying to get more information about their product but this effort is rewarded by the company’s total arrogance.

I guess they have enough customers lining their coffers so I won’t be buying from them. Shame.

I bought a pair of Altra trail running shoes and after just six weeks of normal use, the ankle cuff fabric split wide open. I expected an instant refund given the minimal time I had the shoes.

When I contacted customer service, they told me this was “normal wear and tear” – apparently, Altra shoes aren’t expected to last more than a month and a half!

They offered a 40% discount to buy another pair, which is frankly insulting. I didn’t want to spend more money with a brand that doesn’t stand behind its products.

This experience has completely eroded my trust in Altra. AVOID THIS BRAND if you value shoes that actually last and a company that stands behind what it sells!