for aluminium french windows 1. delivery was as forecast 2. installation was straightforward (the installation guide is bit light on detail around how glazing bead is installed) 3. door operation... See more
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Review summary
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Reviews shaping this summary
We had double French doors and 2 side screen windows and 4 glazing units for the doors and windows delivered. The delivery driver was Anthony and was very helpful and pleasant to deal with,unfortunat... See more
Brilliant up to the minute info on delivery with a very helpful real-time tracker. Anthony arrived right in the middle of busy school drop off period but was very patient while waiting for access. The... See more
Really appreciated having updates on delivery timing. Driver was most helpful and attentive to details. The delivery went well and as far as we can see, without unpacking it all, everything seems in g... See more
Company details
Written by the company
We offer the UK’s Largest Online Aluiminium range with a possible 742 million different configurations all of which can be configured online in minutes. All our items are fully Building Regulation Complient with A-Rated Glass fitted as standard with an optional upgrade for PAS24 for all new builds. Our online store is the ideal partner for any Builder, Installer or Homeowner to order your new Aluminium Windows and Doors with ease.
Contact info
Unit 1, Ufton Lane, , RG7 4HG, Reading, United Kingdom
- 020 7459 4799
- info@aluminiumtradewindows.co.uk
- aluminiumtradewindows.co.uk
4.4
Excellent
372 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 1 week
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Great product and service. Recommend
Easy to order online, provide help over the phone if you are unsure. Give a delivery date with up to the minute tracking of the delivery.
April 30, 2026
Unprompted review
Great company
Great company, great product. Very efficient from order to delivery. Delivery communications the best I’ve seen.
Delivery chap was extremely helpful.
April 28, 2026
Unprompted review
The driver did a great job and was very…
The driver did a great job and was very helpful
April 23, 2026
Unprompted review
Although a day behind schedule due to…
Although a day behind schedule due to the driver hitting a pothole, smooth delivery and polite driver.
Thanks
April 21, 2026
Unprompted review
First class delivery the driver Anthony…
First class delivery the driver Anthony was so helpful people like him are hard to find 👍
April 17, 2026
Unprompted review
Great service from start to delivery
Great service from start to delivery
April 14, 2026
Unprompted review
Delivery driver was great very helpful.
March 7, 2026
Very good service and very helpful
The drive was very polite and very helpful. I was so impressed with him i made him a cup of Coffee and we had a nice chat before he moved to his next drop.
April 9, 2026
Unprompted review
Great quality and fantastic customer service
The door and window we ordered came on time and are beautiful and well made. The customer service was incredible anytime I needed to chat to someone. I will definitely use this company again and can highly recommend for quality at a reasonable price.
March 2, 2026
Spot On
Online ordering was easy, delivery timescale good, competitive pricing, what’s not to like? Delivery tracking was great and Anthony an absolute credit to the company😊
March 26, 2026
Unprompted review
Their communications are abysmal
Their communications are abysmal - don’t reply to emails and if you call them takes several calls to get an answer; they didn’t deliver on time. Product and delivery was good and helpful, good quality it’s a shame their customer service lets them down. Lack of comms and aftercare is a shame. Delivery service was brilliant, driver went above and beyond.
March 25, 2026
Unprompted review
Customer service awful
Customer service awful. Door arrived damaged, hard to get through on the phone, advised I had been sent an email saying a new lock was on its way but no email and two weeks later still no lock!! Company did not care my property was unsecured, I have had to source my own lock. Would not recommend.
Despite the reply below advising a replacement was issued, I have yet to receive this! Please provide evidence of delivery as it is now 23.03.26 and no replacement received!
March 8, 2026
Reply from Aluminium Trade Windows
Hi Sarah,
Thank you for taking the time to leave a review.
You reported a failed top shootbolt to us, and a replacement was issued promptly. In many cases, this can be reset on site to avoid the need for a replacement; however, we understand you advised that your fitter was unable to do this.
At no point did this issue leave your property unsecured. The door is fitted with a 7-point multi-locking system, and the shootbolt is just one of those locking points.
A replacement shootbolt was dispatched the following day after your email, so we are disappointed to hear that you chose to purchase one independently.
Thank you for your feedback.
Ordered on 17th feb
Ordered on 17th feb. Delivery date set 28th feb to 3rd march. No delivery. Phoned up. New delivery date 13th march ????.
11th march french doors dumped on front of empty property. Luvky that property owner drove past at night and seen them. No glass was delivered.
Phoned on thursday 22th march. Will look into it. Friday 13th delivery of glass.
Inspection of doors, realised yhat there was no door handles.
Phoned up again. Thry will post them ????.
Very very poor and incompitant company.
Im 6o years old. Been building all my life. Never experienced such a poor company
February 11, 2026
Reply from Aluminium Trade Windows
Hi Carl,
Thank you for your review.
We notified you via emailed you in advance of your delivery to advise that the doors would be arriving ahead of schedule from our factory local to you, whilst the glass would follow on the originally scheduled date.
We are very sorry for any inconvenience this may have caused.
Easy to order,helpful information when…
Easy to order,helpful information when measuring
March 21, 2026
Great windows and doors
Great service from start to finish, great communication quick delivery windows and doors look great. A*****
March 15, 2026
??? Add ‘Rogue’ before ‘Trade’
I measured for an internal door which has been delivered, however, having been told installation is too complicated for other than an experienced fitter they now totally fail to communicate, emails ignored, calls only ever answered by receptionist and never a call back. I have paid for a survey but cannot get one let alone a fitting, which would then allow me to judge the quality of their expensive product.
March 17, 2026
Unprompted review
Reply from Aluminium Trade Windows
Hi Tim,
Thank you for your review.
For clarity, your doors were originally ordered online on a supply-only basis at your own discretion. You subsequently contacted us to enquire about installation. Whilst we do cover your area and can offer installation, the process remains the same and requires a site survey, which you arranged and paid for.
Unfortunately, you were unable to attend the initially scheduled survey appointment. As we are currently fully booked for both surveys and installations until mid-April, we are unable to accommodate the expedited installation timeframe you were seeking. As a result, we have refunded the cost of your survey.
We are sorry to hear that you feel you have overpaid for the doors. However, we are amongst the most competitive suppliers in the country, and the purchase was made online based on your own decision.
In relation to your review title, “Rogue”, we would like to clarify that your doors were ordered, processed, and delivered within the estimated delivery timeframe and on the confirmed delivery date. The concern raised relates to installation availability rather than any issue with the supply of the product.
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