Aluminium Trade Windows Reviews 

Delivery was fine and also customer service was great. I had a problem (entirely of my own making) and Customer service immediately contacted me calmed me down and solved my problem. All working fine now. Thanks

Really easy to order and nice helpful support staff when I did needed a little help.
Windows and door are now in and it was easy to fit the glass panes.
The staff were really helpful when we could not locate the door keys and we would definitely recommend them.
The delivery service was perfect and everything arrived in perfect condition.
We would definitely recommend Aluminium Trade Windows.

Dear Sir or Madam,

I am writing to formally raise a complaint regarding Order 5832, which has been delivered with incorrect specifications following an unauthorised modification to the original order.

According to the invoice and order details, Order 5832 was originally placed for a 1800mm x 2100mm Anthracite Grey Woodgrain French door.

At a later stage, I contacted your team by phone to ask whether it would be possible to produce another door approximately 2050mm wide, which would need to couple with two Anthracite Grey Smooth windows. My enquiry was regarding the possibility of placing a separate order, not modifying the existing Order 5832.

However, it appears that during this phone conversation my enquiry was misunderstood, and my existing order (5832) was modified to a different width (2000mm) without my explicit written confirmation.

There are several reasons why this modification clearly does not align with my request:

1. Colour mismatch – Order 5832 is Anthracite Grey Woodgrain, whereas the windows I intended to couple with are Anthracite Grey Smooth. These finishes cannot reasonably be coupled together.
2. Subsequent order placed – After confirming the correct specifications, I placed a new order (Order 5855) for a Smooth Grey door approximately 2050mm wide, specifically to match the windows.
3. This clearly demonstrates that the intention was to purchase an additional door, not to alter the specifications of Order 5832.

As a result, the door delivered under Order 5832 does not correspond to the original order placed on your website.

While I understand that an Order Acknowledgement email may have been sent, I did not see or confirm any modification request for Order 5832. The change appears to have been made following a misunderstanding during the phone call.

Given the above, I kindly request that this matter be reviewed and that you provide a reasonable resolution.

Please respond to this complaint in writing so we can resolve the issue promptly.

I look forward to your reply.

Tony the delivery driver was very good. Helping to unload the goods. Very polite.
Thanks very much.

Not a nice experience. I had a damaged part on my aluminium French doors which we didn’t notice until we tried to I stall them. As it wasn’t noticed straight away they refused responsibility saying I’d have to pay £££’s more for another part.

Arrived within expect time scale easy to track delivery respectful of property positive interaction truly recommend

Delighted with the whole experience. Driver, Antony, couldn’t have been any more helpful. Pleasant and easy to work with makes the delivery a smooth process

Very easy to order, they check with you your measurements etc.
Great price, delivery on time excellent.

I found the website easy to use for ordering the french doors I wanted. they offered enough options to satisfy what I needed. Once ordered communication was good and the product once delivered was fabricated well and I am very happy overall. I will purchase more from this company in the future.

Delivery driver was very friendly which makes all the difference.

Antony was friendly informative and very efficient also on time a very easy delivery 🚚

I was pleased to meet Anthony who was friendly and efficient and very easy to get on with. He brought the window into the house for us and stayed for a coffee. Delivery was on time and it was good to be able to track where Anthony was. Thank you very much, especially to Anthony.

Antony was great, friendly despite the early morning start and helpfully carried my delivery in.

Good communication regarding delivery in including live tracking.

Thankyou only just had the produce fitted. All went well with a proper fitter

Bit disappointed that my order wasn’t complete now have to wait longer for the rest of it. Anthony done a good service was very helpful, delivery time was a bit earlier than expected at 6.15 am was given a time of delivery for 7am customer not happy because of the delay now

The delivery driver was uber helpful and really went beyond the call of duty. He is a superb ambassador for you.

Extremely disappointed in this company. I ordered and the delivery date said 12-24 December. I then heard no correspondence for a number of weeks and they sent a delivery notice of January 15th.

I now already have the opening in my house leaving my house unusable over Christmas.

They were much more expensive than other companies and I would not have used them if I had known they weren't going to honour the delivery date set out.

Easy ordering, good price, just waiting for delivery