Aluminium Trade Windows Reviews 

372
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, often highlighting the helpful and friendly drivers who provide updates and go above and beyond. People also appreciate the straightforward ordering process and the excellent overall service, with staff consistently described as supportive and easy to communicate with. However, some customers noted issues with their orders, such as missing components or incorrect parts. A few also reported products arriving damaged or being the wrong size. Some reviewers experienced unexpected delivery delays or had items delivered to an empty property without prior notification.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the punctuality and efficiency... See more

Staff

Reviewers mention positive feedback about staff, with many praising the helpfulness and friendliness of the... See more

Product

Consumers find product quality to be ambiguous, with many expressing satisfaction with their new doors and... See more

Service

Customers consistently note positive experiences with service, with many praising the helpfulness of the team... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy to use the website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

for aluminium french windows 1. delivery was as forecast 2. installation was straightforward (the installation guide is bit light on detail around how glazing bead is installed) 3. door operation... See more

Rated 5 out of 5 stars

We had double French doors and 2 side screen windows and 4 glazing units for the doors and windows delivered. The delivery driver was Anthony and was very helpful and pleasant to deal with,unfortunat... See more

Rated 5 out of 5 stars

Brilliant up to the minute info on delivery with a very helpful real-time tracker. Anthony arrived right in the middle of busy school drop off period but was very patient while waiting for access. The... See more

Rated 5 out of 5 stars

Really appreciated having updates on delivery timing. Driver was most helpful and attentive to details. The delivery went well and as far as we can see, without unpacking it all, everything seems in g... See more


Company details

  1. Aluminum Window Manufacturer

Written by the company

We offer the UK’s Largest Online Aluiminium range with a possible 742 million different configurations all of which can be configured online in minutes. All our items are fully Building Regulation Complient with A-Rated Glass fitted as standard with an optional upgrade for PAS24 for all new builds. Our online store is the ideal partner for any Builder, Installer or Homeowner to order your new Aluminium Windows and Doors with ease.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

372 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(372)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very impressed with this company

I am very impressed with this company. From start to finish all the people I have spoken to are helpful, friendly and knowledgeable. The prices are very good too and the quality excellent. The delivery driver this afternoon was also extremely helpful and courteous.
I certainly will use this company again. Thank you.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I spoke two 2 of your staff, the lady who answers the phone initially and Carl. Both were very pleasant, knowledgeable and very helpful.

June 5, 2025
Rated 5 out of 5 stars

Being able to track the driver and…

Being able to track the driver and having update emails and text messages were appreciated. The driver was extremely helpful and pleasant - not in a desperate rush to get on to his next job. Overall, this was exemplary, and I’m very grateful.

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience with aluminium heritage doors

Ordered aluminium heritage doors towards end of 2024 - 4 panels made up of 2 patio doors with 2 side windows. When they came they seemed Ok and were fitted and only after did i notice that the bars that go across to separate the glass panels on each door did not match up with those on the side windows. They remade (now in the new year) and they were still wrong (luckily checked before gettign fitter this time!) - they then had to send someone to measure by hand as apparently no one could work out how to design them on the software they use. They refused to give any compensation for having to have them fitted twice - they say its your responsibility to check measurements, but the windows were the right size, it was just the bars across were not lined up - given the difference was small you would be unlikley to notice until fitted (and why would you even think they would get something like that wrong), its seems totally unreasonable that they wouldnt take responsibility - particularly given that they clearly couldnt use their own design software correctly and they clearly didnt check if they were correct. they are bascially saying we have no quality control and take no responsibility for our mistakes. Now i look at the windows and i'm pretty sure the two doors are not the same size as the side panels to a noticeable extend (they said there may be a very small difference but you wouldnt notice - but they look quite far out to me). Also the frame on each side is very narrow comapared to the frames between panels so it looks odd and out of balance - given my experience i think they have no idea how to design these doors which are supposed to be copies of crittal-style doors and should have similar width frames all the way around. I've ended up painting part of the wall black to make the frames look balanced. Really not happy but havent got the energy to complain again given whats gone before. I certainly wouldnt use them again for these heritage style doors.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service today

Excellent delivery service today. The tracker is really useful to see how far away the driver is and we were able to wait outside for him.
Anthony is a true gentleman and great personality, he was very helpful and courteous. Thank you for the great service.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Top Delivery Man

Driver was very pleasant and very helpful. Tracking and time was spot on
Surprised only 1 person delivery, driver was very professional and excellent at his approach and delivery at our house, well done to the driver. Top service from him.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth from start to finish

We ordered some sliding doors for a garden cabin, and found the ordering process was smooth from start to finish. Considering we had the Easter holidays in between, it was a fast turnaround. Delivery date was rescheduled at our request without any issue.

Anthony, our delivery driver couldn't have been any more helpful, and was an excellent representation of the company.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great to deal with

Fantastic again ,used this company twice now and both times have been brilliant,very please with the product and very prompt with responding to any questions we had

May 9, 2025

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