Amazon Reviews 1,454

I have bought a few products from Amazon shortly after they opened up in Sweden. Some of the products I had to return, in another case due to a system bug, my order was cancelled and 2 days later when I had to re-place it, the price went up. In both cases I have chatted with the customer service and in both cases they resolve all matters quickly and efficiently and as I have requested. To be honest I was quite amazed. Good work Amazon Sweden!

I bought from Amazon.se for the first time and everything was great
The thing is unbelievable!
arrived in about 24 hours,It was very fast I live in a small village at the beginning of the Swedish north
//Agmeinse

Everything went smoothly with my order and it was delivered swiftly. Happy with my new books and the service.

Only complaint would be the amazon website itself and some convoluted settings: Swedish customer service was friendly and understanding, providing me with a clear solution for the issue I had encountered. Can't blame the specific branch for the general garbage website layout and design.

This is a sad version of Amazon. I have been using .de for long and see a huge difference. The products are so few in comparrison and the prices are higher, the deliverytimes are in many cases LONGER then from .de. The prime membership is missing. Kan inte heller hitta Amazon Basics varor. Pinsamt nog så autoöversätts märken som tex "Irregular choice" till "oregelbundet val" uhmm.
I was looking forward to the launch of .se but I find it far below the Amazon-standards I have gotten used to. It is cheaper, faster and more versitile to shop on other similar swedish sites and that is surprising. So how did I handle it? I kept shopping at .de. But now they have removed the free delivery to sweden that was included in my Prime-membership before (without telling me I must add). Amazon is obviously trying to give a not so friendly hint to shop on "my own site". Instead they have now lost a loyal customer and gained wind in bad reputation.

I tried to order a gift for my wife's birthday, and I regret not ordering from Amazon.de instead.
Once you place an order at Amazon.se you are at their mercy, they won't let you cancel the order even though they haven't shipped it yet. The delivery dates are not dependable at all. Customer service is polite but not very helpful either.

Bought a takoyaki iron, which was to be delivered in late January, I wrote to them in early February where is my package?
I'm told that the seller has not yet sent the package. And that they planned to use Early Bird, which also seems to be a ''excellent'' choice of a delivery company 0.1 / 5 stars

Ordered a Playstation 5 and they promised me delivery in a couple of weeks... I still have not heard anything about the Playstation and it's been months

Terrible service, over a month and still my order hasn't arrived. Site is filled with trash and so badly written it's a joke. Use the German site, will get here quicker I am sure.

Amazon Sweden uses UPS for home delivery. But the experience of UPS home delivery is really bad. It put the item at the service point without asking us. Really bad, especially in the Covid situation! We will not use Amazon again!!!

Useless customer service. I erased my account after fightibg with them. They don't send the right goods, the amount is not correct and after all of that they do not want to take the responsibility. I hope they close the swedish branch soon.

Product does not arrive on time
bad service and bad packing, product damaged,
Always big boxes for small things. lot of wastage

First order with amazon.se placed on Dec 7. Got a mail that expected delivery was Dec 15. Dec 16 i start to wonder and click the tracking link in the mail and it says the order was returned to sender Dec 8. I log into Amazon and order still looks good with delivery dec 15. I contact customer service and today (dec 17) i get a non-personal "your order was cancelled" mail. Really poor communication and now probably too late to get a replacement Christmas gift.

Avoid Amazon in Sweden at all costs. I ordered gifts weeks ago, but today I received an email that my package was "successfully returned."

After speaking to a customer service agent I was told that they never actually had the items and it was never shipped - but she did offer a refund if I'd like . . .

So with Amazon in Sweden, you can't know if they actually have the items you buy and to get a refund you need to call them up. It's a new low.

On the web stands that products that are shipping to Swedish address are tax free. But I hade to pay taxes to get my parcel and when I was contacting amazon and seller my problem was not solved. The Amazon advice to speak with seller and seller told me that they can give me 30%discount on the next order.
But thank you very much , I don’t want to buy anything from Amazon anymore , too much troubles for the low quality products from China and turned to be more expensive at the end.