Amazon 

Thanks for visiting Trustpilot. Unfortunately, we've had to temporarily close this page for new reviews. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

User since 2012 I don't always support Amazon's head decisions but I've had little issues with any orders from the site, if I do it's often because they're 3rd party sellers. My biggest gripes a... See more

Rated 1 out of 5 stars

Wish I can give lesss!!!!!! I ordered from teerova nail kit stuff wasn’t even delivered didn’t want to give me my refund honestly so mad!$!! Wouldn’t show with them again customer support was off and... See more

Rated 1 out of 5 stars

I tried to reach out to the Amazon seller support, but I haven’t get any answers. I canceled my seller account, and I’m still being charged since 2 months now. I need to be refunded if not I will su... See more

Rated 4 out of 5 stars

Not perfect, but an avid shopper at amazon. It had the essentials & things I need online than in stores. The worst thing I received was expired vitamins. Most of my complaints are poor packaging for f... See more

Company details

  1. e-Commerce Solution Provider
  2. e-Commerce Service
  3. Online Marketing Agency
  4. Software Company

Information provided by various external sources

Amazon.com, Inc., is an American multinational technology company based in Seattle that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.


Contact info

  • Terry Avenue North 410, 98109, Seattle, United States

  • amazon.us
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Abomination of Costumer Support

Bruh, can they actually reply like maybe. And can they at least let one of my orders through without disabling my account. For real, I spend 400$ on it and order a VR headset. And then amazon cancels my order and closes my account, like the f***. They never respond, but when they do it always just an automatic response, and It feels like they don't even read my messages and like I'm talking to a robot. They say: provide billing information of Visa ending in ****. And I reply to them a hundred times that I got a new card and Its info since the old credit card doesn't work anymore. But they just ignore that. And send the same automatic response as If nothing happened.

January 27, 2021
Unprompted review
Rated 5 out of 5 stars

Stay at Home and TRUST an online sales company!

During this (Covid-19) time in our Country, Amazon has been a wonderful help in trying to keep my family safe. I feel very bad for the retailers as I like being able to see & handle any item that I may be thinking of buying! I actually prefer using retailers and paying 10% or so more. I hope this virus is defeated and we all can use retailers safely & feel that way! In the meantime, I know I can trust Amazon because they are quick and accurate! Thank you for helping me & my family!

January 25, 2021
Unprompted review
Rated 1 out of 5 stars

Another company helping push a…

Another company helping push a communist agenda. Now we want to help with EUA vaccine to help Biden look like a God. Please this is un-American. Your company reflects that if it was important to you to help you would have done it when Trump was President. 👎

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

I'm using Amazon for a long time

I'm using Amazon for a long time. And now that I have a baby Amazon is my first go app. It is very rare for them to delivery anything after the delivery date so they keep good expectations. Returns are also easy to deal with.

January 25, 2021
Unprompted review
Rated 1 out of 5 stars

I can only give you a 1 because there is nothing lower.

I can only give you a 2 because there is nothing lower.
You suck! I spent over $10,000 in purchases in 2020 through you. You are dead to me and I will NEVER, I repeat NEVER buy anything through you. You shut down Parler and showed that you are a socialist Democratic company so you can go screw your self.
Know my business doesn’t mean much to you but if enough people join in maybe we can make you realize that America is not a socialist country.
SCREW YOU AMAZON!

January 23, 2021
Unprompted review
Rated 1 out of 5 stars

Amazon.com is not what it used to be…

Amazon.com is not what it used to be anymore. Over time, the quality of the company's services gradually lowered.

This is my short story: I ordered an item on amazon.com. They shipped it with Aramex... Never heard of Aramex until this shipment. After a little over a month, amazon.com announced me that my order was lost. Like that wasn't enough, amazon's customer service told me to contact Aramex, ask them to find my package, and practically deal with the issue myself. This is not right because I ordered the item on amazon.com, not on aramex.com. Amazon should be the company that chooses mail carriers and solve customers' issues. At this point, all I want, is solving this problem one way or another, and close my amazon.com account. I have no time and no patience to deal with incompetents like amazon.com and Aramex. There are other marketplaces, so amazon.com should acknowledge that there is a lot of competition.

January 21, 2021
Unprompted review
Rated 1 out of 5 stars

Price gauging at its very best.

In September 2020, I ordered a case of six Kleenex hand towels for approximately $15.00. I noticed that on their website they are now selling for more than $50! If this isn't price gauging, I don't know what it. I've tried to contact them on their website but to no avail and when I call, customer service is not equipped to help me and claims that they don't know whom I can contact. This is really highway robbery. Otherwise, I have no problem with Amazon.

January 20, 2021
Unprompted review
Rated 1 out of 5 stars

I have removed my financial information…

I have removed my financial information from Amazon and will NEVER buy another thing off this Neo-Nazi Gestapo business. I had 12K followers on Parler and have been getting significant business through it which was better than the low lifes that frequent Facebook. I am now shut down and cannot reach my customer base. That means no pay check. If people are smart use your local small business and put Amazon into Bankruptcy! Besides my credit cards were compromised 5 times in 2020 by Amazon criminal employees and their legal department has done NOTHING to stop that fraud.

January 13, 2021
Unprompted review
Rated 1 out of 5 stars

I have cancelled my amazon prime…

I have cancelled my amazon prime membership and will no longer shop with them. Why you ask? They are a monopoly who does not care about the citizens and rights of US citizens. Also to note, some of their products promote pedophilia and abuse of children. Do not give them a dime of your hard earned dollars.

January 12, 2021
Unprompted review
Rated 1 out of 5 stars

Monumental Power _ Fascist attitude

After many years of shopping at Amazon, I just cancelled my Amazon services and will close my account. I had Amazon deliveries every week, often more than once a week, but I will not spend one more penny with a company that stands against free speech, one of the most fundamental building blocks of a free society. I am breaking it off with you Amazon. It's not me; it's you.

January 12, 2021
Unprompted review
Rated 1 out of 5 stars

If you like big corporations that try…

If you like big corporations that try to censor peoples rights to free speech! Then you're in luck! This is the corporation for you. They sell all kinds of useless stuff made from child labor and unpaid workers! So go on shop now! Its all profit for China since it's where most of their products come from!

January 12, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look