AmazonFresh Reviews 230

First delivery they packed my cookies in the same bag as the BLEACH!!!! The second delivery and last! they drove around Miami in 90 degree temps for over 4 hours with my milk, eggs and ice cream. Needless to say they had to go in the garbage. Extremely disappointed. Will not be using them again.

I'll be honest Amazon Fresh is full of it!!! The last order I had recieved, I caught the driver/delivery person kicking my groceries down the hallway of my complex his name was (Edward). I called Amazon (after many attempts) where I was told from a Supervisor to show proof. Like I actually have time and energy to waste on something serious like this. After I spoke my truth (for feeling attacked and my chararcter assassinated) my account was all messed up. I then called Amazon Fresh department where he replaced my box of chips (really¿?) and also give me a 10$ code for inconvenience 🤔 NEVER DID. I found this to be crazy considering the magnitude of someone kicking my groceries...ITS FOOD... THEY ARE FULL OF CRAP, MONEY HUNGRY and don't care about you just their product. This is a story in short I have proof of all I'm saying. Actually trying to find a way to settle this correctly now because there is so much more to this. Choose wisely

There job is to be delivering your food not making stops at the ice cream palor, liquor shops, eateries, or anything else. They have 2 hours to deliver, please stop waiting to the very last minute to deliver the items.

Simply the worse!
The app is difficult to maneuver in as well
Service so, so at best
Ability to handle situations useless

Pass on Amazon Fresh. They are not in the same league as Costco or local grocery stores with an app

Don’t waste your time!

Amazon Fresh is convenient but, every single time the way that they put the groceries in a bag is a problem and the bags break. In my last delivery I received 3-64 ounce orange juice juices +2-32 ounce tubs of yogurt. In the bag next to it was a bag of popcorn by itself. We’ve called to complain with each delivery only to be transferred around to different people overseas who couldn’t address the problem in the local store. We are switching to another delivery service. Just too frustrated with the lack of common sense and proper support

I've had three deliveries and they have all contained items I never ordered or were missing items I did order. Customer service is cumbersome and redelivery schedules are terrible. Avoid this!

Hello Amazon fresh. THIS IS FOR THE BRONX LOCATION.
i have made a total of 6-7 complaints to your customer service regarding a delivery issue but nothing has happened. a delivery person by the name of BRANDON has delivered to me 7 times and out of the 7,he has followed directions only once! i have a disability & i'm unable to leave my apartment (hence why i get my groceries delivered to my FRONT DOOR) i SPECIFICALLY state to deliver them to my front door but he doesn't. i live on the 12th floor. he leaves them on the lobby floor where they can & will get stolen. he also doesn't take pictures of the groceries when he steals them. there's another delivery guy named LEROY who on 3/24/25 left my groceries scattered on the lobby floor & on the mailboxes. he didn't bother to come upstairs either. he cut off the tracking so i wouldn't see how close he was then the text popped up that my groceries were delivered. he also does this when he steals them. ive had my groceries stolen or "not delivered" twice by these two people. i will have to get lawyers involved because people like this shouldn't be working as delivery persons if they don't want deliver.
I DONT UNDERSTAND!!! i don’t know these people personally,why is this happening to me?? & i ALWAYS tip $8-$10!!! (if directions are followed) welp,too bad!
& GOODBYE AMAZON FRESH since yall don’t care to solve the problem. 7 complaints is ridiculous!!

edit: 3/25/25 DRIVER/DELIVERY PERSON NAMED KYLE. was supposed to get water re-delivered today 3/25/25 but he cut tracking off & didn’t take a pic of the product & it wasn’t delivered to my apt door.

I’m very disappointed with the delayed delivery from Amazon Fresh. This is the third time my delivery has been late. I spoke to customer care twice—first they said it would take 1 more hour, and then later they said another 30 minutes. My scheduled delivery time was between 10 AM to 12 PM, but it has been delayed by over 4 hours.
Cancelling the order may be an easy option, but what about my wasted time? This repeated issue is frustrating and needs to be addressed seriously.
Order #: 171-4735228-1520369

Awful. Scheduled for 6_8 am delivery. They texted at 4:45 am that all was packed up and ready...no more texts, but found an email that said oops we r gonna be late on delivery
Delivery was sooooo late (not drivers fault but he gets no tip) by 2.5 hours...already left for work. Omg the hoops to jump through to get your money back for totally wasted food.you cant process return on line don't even try i wasted another hour on that

and than u have to leave website to find a phone number to call. This is such a fraud.ground turkey, hamburger meat ...all in the trash
They left frozen food . Ice cream. Meat. In basic bags and texted that I should "unpack immediately "..why schedule if you r just gonna deliver whenever you want not when client wants or can actually accept a food delivery
Fraud on a corporate level

Terrible. Awful. Don't ever use. You will be disappointed.

Wonderful store big variety of products and moderate prices. I enjoy buying there
it is 4th time visiting the store.

Just experienced for the second time my driver just deciding not to deliver my groceries! Amazon makes no effort to get them to you that same day if this happens; they make you reschedule your order and get in the same queue as everyone else. This means the order I placed to arrive today from 9-11 am couldn't be delivered until 10 pm - midnight tonight, which is obviously an unreasonable time for a grocery delivery. When I pushed, they offered me a whopping $20 Amazon credit (this after I spend hundreds on Amazon Fresh a month). I will be switching to Instacart moving forward.

I received almost 7 month old milk today….wasnt even the right milk. I wanted customer service to know so they could inform the location and avoid killing someone. The response I got was “sorry for the inconvenience”. I don’t even want to know how that milk made it to my doorstep but I won’t be ordering from them again.

Amazon groceries customer service is a bad joke. Errors, bad service, and bad attitude. Stay away!

This was my first order. I was impressed. The produce was fresh and cheaper than my grocery store. Everything I bought was cheaper than my store, even my local store's sale prices. I placed the order late afternoon and they wanted to deliver it between 5 and 7am. But was able to easily change it to 7 to 9am. Received a text around 7 to let me know it would be delivered between 7:20 and 8:20am. Received a couple of updates with a map showing where they were and how many stops before me. Food was delivered at about 8am. They had everything I requested, nothing was substituted. Very happy!

it woos people by offering cash back rewards. but actually not giving cashback. folling customers.

I ordered a weeks worth of food online as I was recovering from an operation, never tried them before always supermarkets, the online shop was good value and I waited until delivery time only for the whole shop to be cancelled minutes before arrival so I had very little choice to eat on the day… never again not worth it even customer service offers nothing

Daphne acted horrible and treated us terribly she didn’t wanna help us at all and was telling my mom to shut up

I placed order worth 6000 on Amazon fresh and since delivery time increased to 2 days I cancelled it. Amazon said ccln in confmd and refund will happen soon but by evng 50% of products were sent .but we had already bought from a store because for days cooking. Also on missing items Amazon says , it will send in few days or refund . Who is going to keep track of all these ? This is harassment. All perishable items are double in qty now and lying in heaps on dining table. Very bad service and some products are stale too. Shockingly bad service

TL;DR: Frequent delays/missed delivery windows/missing items/poor quality produce

I’ve had delays before but today was the final straw. I placed an order this afternoon for a delivery window of 5-7pm. Get an email at 6:39p that my order is “running late”. Not ideal but also not surprising - they very frequently ignore delivery time windows and show up hours later. Waited until 7:30 and got no further updates so we decided to just order dinner. Cut to 9:55pm and Amazon sends an adorable, curt email that simply says “Your order has been cancelled.” Guess what, so has my subscription! What could have possibly occurred between 6:39pm and 9:55pm that they couldn’t have given me a heads up more promptly so I could run out and grab groceries quickly for my family instead of depending on this absolute scam of a service? They also clearly have no idea what a russet potato is in NYC (despite me choosing alternate options for them) since at least 3 orders have had random root vegetables included instead.