AmazonFresh Reviews 230

I place an order an order last night, it was meant to be dinner for a family of 4 or 6. I work with a nurse who just came back home from a knee replacement.

Order was delivered incomplete. There was only one chicken instead of two. There was a cake on the order that they didn't even try to replace with another dessert.
So, my complaint is that if something is not available, that why I see that on my screen to select, it should be taken out of their inventory.
I did get a text message that a couple of items were unavailable, and how to get in touch with the driver. So called the driver, she did not speak English, then I called the store where the order prepared for delivery. During the first call, I was simple given a number to call. I called that number, after going through 2 different people and long holds, call was disconnected.
So, I called the store back, I thought I will ask for a manager, she/he should be able to solve my issue, but she referred me back to the same number.
At this point I was getting tired of spending so much time making phone calls and explaining what went wrong to so many different people. I did call back, went thru the same process, and the phone was disconnected, now I was beginning to believe that it was intentional.
At some point in this story, I was told that to let the delivery complete and then call them back.
I don't remember how many times I called, but when the final conversation took place, I wanted them to refund all the money since they couldn't keep their word and deliver the entire order. They should have, they wasted a lot of time and energy.
Now, conclusion of the last call was that dollars for the undelivered items will go to amazon credit. Why?? it should have gone to original method of payment, right?
I will never use them to deliver food.
Undignified and rotten business tactics.

Terrible delivery service!
Not only does this outfit constantly run out of products, on several occasions they have indicated "your groceries are undeliverable" with absolutely NO explanation. Seriously? The program indicates it is on the way and will be on time!
In addition, they provide no way to use both SNAP and any other form of payment on an order.
Amazon, figure out how to delivery groceries properly, or get out of the business!
I'm heading to VONS.com

Fresh produce is their weak point of delivery service. Fruit and vegetables are as often as not past their freshness.

Apparently Amazon Fresh has you pick out delivery times then completely disregards them and delivers at their convenience. This is NOT an isolated incident, it keeps happening. Today I placed an order for delivery at 11 am and they delivered at 7:20 am. When I called and complained, the first representative left me on hold. The second said, “well they are just trying to get you your item as soon as possible,”. I told her it is not an “item” it is perishable groceries! What if I wasn’t home? She apologized and said they would make a note on my account, yeah, that is helpful! I am disabled and have to make sure that I have someone there to help me bring in the groceries and put them away. I cannot have a company that brings my groceries on a whim. I need predictable schedules, this is not helpful.

I have meant to write a positive review for this store. The tall man greet at the door is always cordial and helpful. Shopping using the dash cart is very nice. My only issue was that I had difficulty adding the 10 dollar coupon for purchases over 50 dollars. The two gentlemen in the cashier section were very nice and directed me to "customer service". I explained my situation and the Black, heavyset woman (I say in distinction because there were two Black women working at the counter) said "Did you tick on the 'Add Coupon' button. I said I wasn't able to. "Look at the white sticker on the cart". The sticker said "Scan coupon before checking out." I told her what it said and she laughs. I told her it's a little too early for judgement. "No judgement, but you said this is the SECOND TIME this happened." I said Thank you and left and she said "Do you want to fix this or no?" I know that she means to tell me what I can do to prevent this from happening but how she was going about it made me resistant to any thing she has to say. The two gentleman asked me on my way out if they were able to help me which is nice.

Maybe i was too dumb to figure it out, but she didn't need to make me feel stupid.

The weekly AD on-Sale items are always empty, even website shows on stock in store. I have been the same store three day a row, never get the on-sale items. Always empty. Store manager and employees are very rude and not help. I was return items (Amazon online order items) yesterday, because I didn’t find the Amazon Fresh weekly on-sale items in store what I want to buy, so I didn’t scan my discount coupon QR code. I back to store today and scanned coupon QR code. The manager, with very rude voice, thought I was trying to cheat to get discount coupon. I have to show the return record to her approve I did return items to store. If the store stocking well, I don’t have to back and scan the QR code on next day. Anyway, the weekly on-sale steak and fish are still empty, even Saturday and Sunday which are household shopping day. So, I didn’t buy anything. What’s going on this super market? Terrible management…Angry bad store. Westlake Village California store.

I had experienced pretty good service from Amazon Fresh until today. The order came short of 4 needed items, with some random "substitutions" thrown in. I always specify ' no substitutions'. When I contacted Amazon, initially the only solution was refund, which they claim can take 3-5 days! They, however manage to take your money immediately. It took a minute to get a human to help after going to a different page and jumping through the AI hoops. Even after all that, they were apologetic, but unable to rectify the situation. So basically an exercise in wasting time.

Very bad experience. Tania, the associate in Baylis cross rd falls church VA is very very rude with a nasty attitude. Manger is worse than her. They dont honor the store and state policy by providing rain check.
Stay away from.

I have been a loyal customer at this Whittier, California Amazon Fresh location for over a year, visiting at least weekly. The staff has always been courteous, polite, and helpful, and I’ve never had an issue—until today.

My experience with Maricela, who identified herself as the manager, was shockingly disappointing. Whenever I shop here, I often use the coupons available, and the staff has even reminded me to take advantage of them in the past. However, when I attempted to use a coupon today, Maricela was curt and dismissive. She told me I couldn’t use it because I hadn’t returned items first, which has never been an issue before.

Her tone was rude and unprofessional, and she seemed completely unwilling to accommodate or even listen. Her demeanor made me feel unwelcome and undervalued as a customer. The experience was so unpleasant that I decided to return all the grocery items I intended to purchase.

I don’t expect to be treated as if I’m doing something wrong just because I want to use a $2 coupon. This interaction has left me questioning whether I want to continue shopping here. Customer service is everything, and Maricela’s behavior was far below the standard I’ve come to expect at this location.

Second time my delivery is missing items. That's okay, I spent time on finding out what is missing and refunding items on the app. When I ask for a free delivery (not the items of course, but the delivery that I supposed to have for free cause I ordered items on over £70) of the missing items they make a huge problem out of it wasting 30 min of my time on the chat. If they make a mistake why do I have to waste my time and then pay for the delivery of the missing items. Never shopping food with them again.

I was charged 3 times more amount what supposed to be charged at Amazon Fresh in La Habra, CA. One red onion weight about 1 pound, but a cashier insisted it was weighted over 3 lbs. I kept questioned him, but I was charged over $6. I went to closeby another supermarket to buy the same item to make sure that, charged only for 1 lb. I immediately went back to Amazon Fresh store, talked to the manager, she and the cashier did not even say sorry, just refunded, bad attitude. Mistake can happen, but more important is admit their mistake and apologize. Do not recommend to shop at Amazon Fresh store.

Ordered for delivery on 12/31. Order was delayed. Delayed again. Then they just cancelled it. I reordered the next day, paid a second time, and am still waiting for the refund on my first order that they cancelled. It doesn't show in order history, so I can't use their useless web app. All phone calls are going to a queue and I've spent the last hour on hold for someone. Never use this service

FRESH must be deleted in their name!
You ALWAYS notice old colored product in the Wayne store. The vegetables are not rotated out to remove bad product. The meats? STAY AWAY FROM! Poorly butchered and just LOOK bad in the packaging. The quality of the meat tastes poor. Right now I am eating the WORST filet mignon I have EVER had! Products are WAY over priced! I recently compared prices to the Shop Rite across the highway! Ready? Amazon $137.85....Shop Rite $88.32! A 36% difference! AND much better product! I predict the Amazon Fresh stores will be closing soon! Greg P.

They promise delivery and then state "delayed" and then hours later state "can not deliver", order cancelled and you will be refunded in 3 days. Terrible service. They don't even get 1 star - but I had no choice but to check one star.

11/21 Thursday afternoon before 4pm
Citrus Heights Amazon Fresh store.
Out of most on sale items.
Got rain check on prime ribs handwritten on a post it note.
Pineapple and Bosc pears were rotten but still on shelves. I was overcharged for two items. This store is brand new. Out of business on a weekday early afternoon. What they gonna do on Sat? wheres the prime ribs and turkeys?

Went Amazon Fresh in Woodland Park..
What a pleasure to use the electronic cart.
MUCH EASIER THAN OLD SHOPRITE METHOD...All you have to do is scan each item and put in your bags..electronic screen shows each item with price paid. When done it was paid with my Amazon card..NO EXTRA WORK OF TAKING OUT OF CART TO CHECKOUT... We loved it...Store was very
neat and well laid out with large isles...The store staff were friendly and eager to help.ALSO JUST BOUGHT THE BEST BARBEQUE CHICKEN THAT I HAVE EVER HAD..lots of white,moist and perfectly seasoned meat..If you like chicken ..you must try it...you will be very happy..

DO NOT EVER USE THE AMAZON FRESH! THE DRIVER IS NOT WORKING RIGHT TO DELIVER YOUR ORDER! NO SOLUTION FROM THE CUSTOMER SERVICE

SO CRAZY EVER

AVOID Amazon Fresh in Austin TX. If there's more than one form of payment in your account, they will ALL be charged. And forget about getting assistance from their customer service. Totally useless. They'll just make one even more annoyed. I've never had an issue with the regular Amazon customer service. I'm taking it as a lesson learned. HEB & Walmart plus are much better & more honest. Better interfaces, apparently.

Ad said prices were up to 50% lower, but instead, everything I looked at was higher than the grocery stores I normally shop at. Never going back. Saw several other customers walking out, without making a purchase!

Many erroneous mailing. Amazon Fresh is a mess. Manager rude. Customer service poor.