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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, particularly regarding withdrawals, which were often delayed or subject to unexpected fees. Customers also reported significant issues with the website, including non-functional links and difficulties accessing their accounts or the cashier. The customer service was frequently criticized for being unresponsive, unhelpful, or difficult to reach, with many feeling they were interacting with bots rather than real people. Additionally, consumers felt the prices were too high, especially concerning the wagering requirements for bonuses and the charges for withdrawals. Some people were dissatisfied with the product, citing low winning odds and problems with games, while others found the games enjoyable and reported swift payouts.

What people talk about most

Payment

Reviewers highlight negative aspects of payment. Many customers report significant difficulties and delays... See more

Website

Clients share negative opinions on the website. Many reviewers report issues with the site being a scam,... See more

Customer service

Users describe negative interactions with customer service, often citing poor responsiveness and unhelpful... See more

Price

Consumers express strong dissatisfaction with the pricing structure, frequently citing unexpected charges and... See more

Product

Customers had ambiguous experiences with the product. While some reviewers praised the amazing games and fast... See more

Based on these reviews

Rated 2 out of 5 stars

As much as I’m enjoying the games .. withdrawing has been a bit of a nightmare.. small withdrawals went through ok .. but the minute I won a jackpot then verification process was needed.. the link th... See more

Rated 2 out of 5 stars

To much money to wager before you can withdraw, then when you do withdraw it doesn't get deposited straight away, so it's all long. Having to play all that money to withdraw such a small amount of fun... See more

Rated 3 out of 5 stars

still waiting withdrawal of £100 to bank account. Think its a bit long you have to wait. but of course when you deposit its immediate. we'll see what happens. Martin Meechan.


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service

Written by the company

Spin the Mega Reel to win up to 500 free spins on Starburst! Play casino slots and instant win games. Pay by phone bill casino on Amazon Slots!


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam Casino

Good morning All,

If you read this post, I would like to urge you to stop playing on Amazon Slots. They are a scam casino, as soon as you hit a jackpot they insert fake bank cards on your profile to prevent any withdrawals from happening.

I won 10763 C$ since January 15 and have since provided all documentation proving that the money came from my actual bank card but they use evasive tactics not to pay.

I will post all my interactions with the casino so that you all understand that you need to be careful with this casino and you risk losing your money and never retrieve it.

More is to come during the day.

Regards

January 15, 2026
Unprompted review
Rated 4 out of 5 stars

Great games

Great games. Quick payouts. Good communication. Slight problem with initial verification but everything sorted out quickly.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Horrible

Horrible Horrible, nothing but attitude from cust service when they wanted me to 'use a different device' to play. They took my deposit in seconds but then magically was unable to log in to my account. I eventually got out of it and my money back.

Think twice about playing slots on a platform whose advertising suggests you us your last $30 to gamble rather that buying food for your kid or gas for your vehicle to get to work. ...look it up, they are actual themes for their slot commercials

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great fun…

At first the withdrawal process seemed a bit extreme. But once everything is done all is good. And it's only to protect us from fraud etc
Everything is good now.

February 14, 2026
Unprompted review
Rated 3 out of 5 stars

Pretty, pretty good!!! - Edit : Suspicious

I was sceptical at the beginning as I read the reviews (naturally), but I decided to open an account to try for myself.
Been using it for about 2-3 days now, got a great selection, no lags, quick app and quick withdrawals, within the hour.
If it stays this like this, it will definitely be one of my go to.
Great job Amazon Slots, keep up the good work! 👍
EDIT: So after playing for couple of days, went to make a withdrawal tonight and I got a pop up message saying I need to contact them. For me that's a turn off, especially that I played in good faith. I played with the balance available, set up my account on cool off and probably I will be closing the account.
There is no live chat available only within a specific time frame.
Would I play again here? Probably not.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

I cannot withdraw as it says I need to…

I cannot withdraw as it says I need to deposit using the same card as withdrawal which I tried - I cannot deposit because I have reached the max funds! does any1 know a way of contacting Amazon slots

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

…amazon slots

I applied to withdraw 200 and they said I would get an email, still not had it??
A few hours later I applied to withdraw 500 and got a message that I already at my withdrawal limit, wtf !! When I deposited money and won, why can't I get the money. Think I will stick to jackpotjoy and unibet

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this site!!!

Do not use this site!!!

The bonus fund is a rip off! And they will scam your money.

Withdrawn £80.
Then straight after won £50 and withdraw that too.

They took £2.50 admin fee.. and sent me £47.50. Twice. They took £30. Been waiting 4days for a reply from theyre customer service team.

February 2, 2026
Unprompted review

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