Website is pretty easy to use and I found what I wanted to be able to do all my underfloor heating without using a screed. There was some confusion from the wood floor fitter about using a herringbone... See more
Company replied
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See what reviewers are saying
I have used Ambient for at least ten years. Purchasing their underfloor heating mat kits. I have never had any issues with regards to the mats or programmers being faulty. They have always arrive... See more
Company replied
Very prompt service, next day delivery. Since ordering the new underfloor programmable thermostat the old one which was playing up has started to work again. I have not therefore fitted the new one bu... See more
No idea if this underfloor heating is any good as I’ve only just picked it up from the post office. A bit frustrating that the delivery could not be left in a safe place which resulted in various pho... See more
Company details
- Heating Equipment Supplier
- Bathroom Supply Store
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
Written by the company
Ambient Underfloor Heating is a family-run business that started in 2002 supplying underfloor heating to homes across the UK online. Since then, the business has increased to over 50 employees, operating from a 23,000 sq ft of warehouse space. Despite this growth, Ambient continues to uphold the family values to which the business was built and continues to operate through the same websites just as it did in 2002.
Contact info
Unit 16, Carnival Park, Carnival Close, SS14 3WN, Basildon, United Kingdom
- 01799 524730
- customerservices@ambient-ufh.co.uk
- ambient-elec.co.uk
4.6
Excellent
831 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your 5 star review. I am glad you are happy with the shopping experience and that our customer service team have satisfied your needs.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Great price for tile adhesive and…
Great price for tile adhesive and cheapest delivery too! Thankyou
November 22, 2022
Reply from Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Very easy process and fast delivery.
November 14, 2022
Reply from Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Reply from Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Quick delivery and a good price
October 26, 2022
Reply from Ambient Underfloor Heating
Hello Simon,
Thank you for your continued custom and for your 5-star review. It is much appreciated.
Please do not hesitate to contact us should you need any support with your goods purchased.
Kind regards,
Alexandra,
Customer Services
I chose to purchase from Ambient.
I chose to purchase from Ambient as they had the UFH I was looking for and at a much more reasonable price. Any doubts I had were dispelled when the item arrived in good condition within the 24 hour delivery time. Thank you Ambient Heating.
October 7, 2022
Reply from Ambient Underfloor Heating
Hello John,
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Alex
Customer Services
Purchase
Excellent delivery service, and after sales as I forgot to add tile adhesive to order. Delivery was prompt and traceable via parcel force.
Customer service very knowledgable on products.
September 28, 2022
Reply from Ambient Underfloor Heating
Hello Mark,
Thank you for your continued custom and for your 5-star review. It is much appreciated.
Please do not hesitate to contact us should you need any support with your goods purchased.
Kind regards,
Alexandra,
Customer Services
Since ringing the company about the…
Since ringing the company about the delay of goods they were very prompt in repayment of delivery charges.
August 29, 2022
Unprompted review
Reply from Ambient Underfloor Heating
Hello Nicholas,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Julie
Customer Services
Nice transaction
This was repeat order for me and as was last time the sales person was very polite and understood the requirements clearly and helped to find appropriate products.
September 2, 2022
Reply from Ambient Underfloor Heating
Hello Shirish,
Thank you for your continued custom and for your 5-star review. It is much appreciated.
Please do not hesitate to contact us should you need any support with your goods purchased.
Kind regards,
Julie
Customer Services
Excellent products
Excellent products, service and delivery.
Can’t ask for any more than that!
September 7, 2022
Reply from Ambient Underfloor Heating
Hello Ian
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Julie
Customer Services
Excellent service
August 24, 2022
Reply from Ambient Underfloor Heating
Hello Cara,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alex
Customer Services
Fast delivery of underfloor heating matt
My underfloor heating matt and thermostat arrived very fast, within 2 days. I haven't installed it yet but everything looks good.
August 22, 2022
Reply from Ambient Underfloor Heating
Hello Brian,
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Alex
Customer Services
Great product and cool service
Great product and cool service. All items are available at all times. On time delivery.
August 24, 2022
Reply from Ambient Underfloor Heating
Good morning,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alex
Customer Services
Fantastic service 👍
August 4, 2022
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Julie
Customer Services
Fast efficient service
July 19, 2022
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alex
Customer Services
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alex
Customer Services
Perfect services
July 8, 2022
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your review, it is greatly appreciated.
I am pleased you are satisfied with your experience with us.
If you require any further assistance please do not hesitate to contact our customer care team.
Many thanks,
Alexandra
Customer services
All round great service
Great price, super quick delivery and very pleasant customer service team!
June 24, 2022
Reply from Ambient Underfloor Heating
Hello Roxanne,
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Alex
Customer Services
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