Website is pretty easy to use and I found what I wanted to be able to do all my underfloor heating without using a screed. There was some confusion from the wood floor fitter about using a herringbone... See more
Company replied
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See what reviewers are saying
I have used Ambient for at least ten years. Purchasing their underfloor heating mat kits. I have never had any issues with regards to the mats or programmers being faulty. They have always arrive... See more
Company replied
Very prompt service, next day delivery. Since ordering the new underfloor programmable thermostat the old one which was playing up has started to work again. I have not therefore fitted the new one bu... See more
No idea if this underfloor heating is any good as I’ve only just picked it up from the post office. A bit frustrating that the delivery could not be left in a safe place which resulted in various pho... See more
Company details
- Heating Equipment Supplier
- Bathroom Supply Store
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
Written by the company
Ambient Underfloor Heating is a family-run business that started in 2002 supplying underfloor heating to homes across the UK online. Since then, the business has increased to over 50 employees, operating from a 23,000 sq ft of warehouse space. Despite this growth, Ambient continues to uphold the family values to which the business was built and continues to operate through the same websites just as it did in 2002.
Contact info
Unit 16, Carnival Park, Carnival Close, SS14 3WN, Basildon, United Kingdom
- 01799 524730
- customerservices@ambient-ufh.co.uk
- ambient-elec.co.uk
4.6
Excellent
831 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Amazing
My order arrived in record time, two days.!!! I couldn’t believe it. I would STRONGLY recommend this company.
June 22, 2022
Reply from Ambient Underfloor Heating
Hello Pamela,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alex
Customer Services
Reply from Ambient Underfloor Heating
Good Afternoon,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Julie
Customer Services
excellent products as usual
excellent products as usual, only downside the delivery this time was a few days later than promised
May 4, 2022
Reply from Ambient Underfloor Heating
Hello Tim,
My sincere apologies for the delay with your delivery. I have raised this with Parcel Force and hope this prevents future delays. Thank you for your review.
Kind regards,
Julie
Customer Services
Item not delivered. Asking a customer how did we do
Asking a customer how did we do, when the goods have not been delivered is not a good idea!
There is no more to say.
April 20, 2022
Reply from Ambient Underfloor Heating
Good afternoon,
Your ordered was placed on the evening of Friday 15th April with a Next Working Day delivery service selected. As per the delivery information on our website, goods ordered after 3pm on a Friday, are not despatched until the following working day. Due to the following Monday 18th April being a bank holiday, your order was despatched the next Working Day on Tuesday 19th April. Your order was delivered on time on Wednesday 20th April.
Kind regards,
Hayley
Customer Services
Reply from Ambient Underfloor Heating
Hello Craig
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Julie
Customer Services
Fantastic with next day delivery too
March 23, 2022
Reply from Ambient Underfloor Heating
Hello Malcolm,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
Great Product and Great delivery service
March 20, 2022
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
15 year guaranty is not honoured
after 5 years of perfect working order the heating mat stopped working, I was advised to get a new thermostat (which I did) but the system didn't come back on. I ask for the 15 years guaranty to be honoured and was sent packing with the threat of a £400 bill if the fault was found to be other than from manufacture... I don't trust that their findings will go in my favour ( I'm no electrician) so I'll shop somewhere else in the future.
March 18, 2022
Unprompted review
Reply from Ambient Underfloor Heating
Good afternoon Rab,
Underfloor heating mats can stop working for numerous reasons such as:
• Damage during the installation or tiling process.
• The join between the supply lead and the heating cable being installed incorrectly i.e. in the wall and not under the floor causing it to overheat.
• The end joint being installed underneath an item that blocks the heat i.e. fixed units or appliances.
• A rug, bean bag or thick door mat being placed on top of the heating mat causing the heating mat to overheat and the insulation to break down, creating a short.
• Or a manufacturing fault or error that may have caused the end joint or cold tail joint to fail.
The installation has to be looked into, to determine the fault as the warranty only covers a manufacturing fault.
If you wish to discuss any further, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
Reply from Ambient Underfloor Heating
Hello Philip
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
I contacted WarmUp when my electrician…
I contacted WarmUp when my electrician identified that the thermostat was not working. The email chat was responded to promptly. However, I was told that my current thermostat was no longer in production, but I had to drag out the details of a replacement. Once ordered it arrived the next day. I was very happy with the order process and delivery, but thought the Ambient chat person could have been more forthcoming about the replacement.
March 16, 2022
Reply from Ambient Underfloor Heating
Hi Susan,
As discussed over the phone, it was a Warmup representative that you had spoken with regarding the replacement and not via Ambient. We apologise on behalf of Warmup that the representative was not very informative but we are very happy to hear that your underfloor heating is back up and running again as it should be. Please do not hesitate to contact us if you require any further assistance.
Kind regards,
Hayley
Customer Services
Reply from Ambient Underfloor Heating
Good morning,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
Reply from Ambient Underfloor Heating
Hello Roger,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Hayley
Customer Services
Satisfactory delevery on time
February 22, 2022
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
Order dispatched promptly
Order dispatched promptly, quality product received, excellent.
February 19, 2022
Reply from Ambient Underfloor Heating
Hello Mr Kirkpatrick,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Hayley
Customer Services
Reply from Ambient Underfloor Heating
Hello Mike,
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
Brilliant to deal with will use again
February 12, 2022
Reply from Ambient Underfloor Heating
Hello Ian,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Customer Services (HD)
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Customer Services (HD)
Items ordered arrived quickly and well…
Items ordered arrived quickly and well packaged.
February 7, 2022
Reply from Ambient Underfloor Heating
Hello Paul,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Customer Services (HD)
Arrived on time
Arrived on time, slight issue on delivery all sorted with in 48 hours.
Super customer service
January 30, 2022
Reply from Ambient Underfloor Heating
Hello Kevin,
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Customer Services (HD)
Prompt service thank you.
January 27, 2022
Reply from Ambient Underfloor Heating
Hello Mark,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Customer Services (HD)
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