Ambient Underfloor Heating Reviews 

831
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Website is pretty easy to use and I found what I wanted to be able to do all my underfloor heating without using a screed. There was some confusion from the wood floor fitter about using a herringbone... See more

Company replied

Rated 5 out of 5 stars

I have used Ambient for at least ten years. Purchasing their underfloor heating mat kits. I have never had any issues with regards to the mats or programmers being faulty. They have always arrive... See more

Company replied

Rated 5 out of 5 stars

Very prompt service, next day delivery. Since ordering the new underfloor programmable thermostat the old one which was playing up has started to work again. I have not therefore fitted the new one bu... See more

Rated 4 out of 5 stars

No idea if this underfloor heating is any good as I’ve only just picked it up from the post office. A bit frustrating that the delivery could not be left in a safe place which resulted in various pho... See more

Company details

  1. Heating Equipment Supplier
  2. Bathroom Supply Store
  3. Building Materials Supplier
  4. Boiler and Heating Service
  5. Home Improvement Store
  6. Plumbing Supply Store

Written by the company

Ambient Underfloor Heating is a family-run business that started in 2002 supplying underfloor heating to homes across the UK online. Since then, the business has increased to over 50 employees, operating from a 23,000 sq ft of warehouse space. Despite this growth, Ambient continues to uphold the family values to which the business was built and continues to operate through the same websites just as it did in 2002.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

831 reviews

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4.6

All reviews

(831)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Only order on line great product

Only order on line great product, but can't place phone orders as know one answers

January 15, 2022
Ambient Underfloor Heating logo

Reply from Ambient Underfloor Heating

Good morning,
We are sorry to hear that you had trouble getting through to us to place an order. Due to a Covid outbreak within our team, we were down to very minimal staff which unfortunately, created some delays. We are back to a full running team again so there should be no issues going forward with any future orders you may require. We apologsie for any inconvenience caused.
Kind regards,
Customer Services (HD)

Rated 5 out of 5 stars

Have ordered 6 various kits from these…

Have ordered 6 various kits from these guys now...and have always been delivered on time and in full. Tech help is good on the phone too....yeah can't fault them! 😁

January 13, 2022
Ambient Underfloor Heating logo

Reply from Ambient Underfloor Heating

Hello Stewart,
Thank you for your continued custom and for your 5-star review. It is much appreciated.
Please do not hesitate to contact us should you need any support with your goods purchased.
Kind regards,
Customer Services (HD)

Rated 2 out of 5 stars

Kit looked good but the service wasnt there.

Delivered quickly and the kit looked well manufactured. However the customer service was non existent when I had a technical question to ask that wasnt covered in the instructions or online. No one answered the phone at all for nearly half an hour of trying and when they did it sounded like a 12 year old who told me to expect a call back which never came. I decided to send the kit back to them because receiving good service is important to me and after hearing all the horror stories about the reliability of underfloor heating I had no confidence that this company would be on hand to sort out any potential issues in the future. They did pick up the delivery free of charge however and I appreciated that.

December 20, 2021
Ambient Underfloor Heating logo

Reply from Ambient Underfloor Heating

Good afternoon,
Our sincere apologies for the experience you have had with the order you made with us. Unfortunately, there was a Covid outbreak within the business during this period so we had a lot of staff off sick and it caused a lot of delays in getting back to customers. We are back to a full team again and hope that you may look to using us again in the future.
Kind regards,
Customer Services (HD)

Rated 5 out of 5 stars

Great Company to deal with

Had really good service from Ambient; helpful with a technical query and even though I messed up my order (twice!) the return & refund was swift and painless - highly recommend them

November 26, 2021
Rated 1 out of 5 stars

Issue with product and cannot get…

Issue with product and cannot get through to the company by phone. Always no answer and tried for a whole week. Still no response 3 weeks later..

November 19, 2021
Ambient Underfloor Heating logo

Reply from Ambient Underfloor Heating

Good morning,
Our apologies that you have not been able to get through to us. We are currently experiencing very high volumes of calls due to being in our busiest month of the year. I have passed your details onto our technical support team. One of the team will be in contact with you as soon as possible to discuss the issue with your product. We apologise for any inconvenience caused.
Kind regards,
Customer Services (HD)

Rated 1 out of 5 stars

I have tried to contact ambient…

I have tried to contact ambient underfloor heating phoned emailed
Left messages to no avail
Have they gone bust. You can still place orders and pay but will you get your order
Richard

November 17, 2021
Unprompted review
Ambient Underfloor Heating logo

Reply from Ambient Underfloor Heating

Good afternoon Richard,
We apologise that you have not been able to get through to us. We are experiencing very high volumes of calls due to being in our busiest month of the year. Please email us at customerservices@ambient-ufh.co.uk with your contact details and and a brief description of your query and someone will call you back as soon as possible.

Kind regards,
Customer Services (HD)

Rated 5 out of 5 stars

Top Service.

I needed a new thermostat for my underfloor heating, ordered one from Ambient midday and it arrived before 10am the next day......top service 👍

October 24, 2021
Rated 1 out of 5 stars

No paperwork and not able to contact by phone, email or Facebook messages

We have used you for a number of years with no complaints but we have recently made two orders but have received no emails or paperwork despite receiving the goods. It would be useful going forward to understand why this is? I have tried calling on a number of occasions but no answer. I have emailed, sent Facebook messages and this is my last resort. I am sure you are very busy but so am I and most frustrating not being able to resolve this quickly.

August 20, 2021
Unprompted review

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