Website is pretty easy to use and I found what I wanted to be able to do all my underfloor heating without using a screed. There was some confusion from the wood floor fitter about using a herringbone... See more
Company replied
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See what reviewers are saying
I have used Ambient for at least ten years. Purchasing their underfloor heating mat kits. I have never had any issues with regards to the mats or programmers being faulty. They have always arrive... See more
Company replied
Very prompt service, next day delivery. Since ordering the new underfloor programmable thermostat the old one which was playing up has started to work again. I have not therefore fitted the new one bu... See more
No idea if this underfloor heating is any good as I’ve only just picked it up from the post office. A bit frustrating that the delivery could not be left in a safe place which resulted in various pho... See more
Company details
- Heating Equipment Supplier
- Bathroom Supply Store
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
Written by the company
Ambient Underfloor Heating is a family-run business that started in 2002 supplying underfloor heating to homes across the UK online. Since then, the business has increased to over 50 employees, operating from a 23,000 sq ft of warehouse space. Despite this growth, Ambient continues to uphold the family values to which the business was built and continues to operate through the same websites just as it did in 2002.
Contact info
Unit 16, Carnival Park, Carnival Close, SS14 3WN, Basildon, United Kingdom
- 01799 524730
- customerservices@ambient-ufh.co.uk
- ambient-elec.co.uk
4.6
Excellent
831 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service ordered one day
Excellent service ordered one day, delivered the next and at a great price too.
April 9, 2021
Excellent service again
April 5, 2021
Product works very well and sets up…
Product works very well and sets up easily if you take the time to read the manual carefully from beginning to the end.
March 30, 2021
Excellent service will use again.
March 26, 2021
Very good service !
March 25, 2021
Always great service.
March 24, 2021
Very smooth transaction
Very smooth transaction, order arrived next day exactly as stated, will use again.
March 24, 2021
Very helpful technical department
Very helpful technical department that responed very quickly to my questions. The items I bought arrived safely. Some better descriptions of the products on the website would be an improvement (and reduce the Tech Department's workload!!).
March 18, 2021
Good Customer Service
I called about a replacement thermostat and the gentleman on the phone was polite and very helpful. The thermostat was delivered in quick time and is now working fine.
March 18, 2021
First rate service as always.
March 14, 2021
Amazing customer service
Amazing customer service, I contacted them yesterday regarding a fault, they got back to me straight away and sending out a replacement first class! Two years after purchase!
Brilliant company their underfloor heating is great and customer service outstanding
Definitely recommend!
March 10, 2021
Unprompted review
Happy person
With the help of my builder I ordered the underflooring mats and received them within 2 days. They are very easy to lay, taking your time to read the instructions enclosed. I am very happy
March 10, 2021
Underfloor matting as described
Underfloor matting as described, came with roller, adhesive and tape (not advertised) wish I had known, as these were bought separately. Unfortunately arrived 1 day after recommended delivery date
March 5, 2021
Top service from Ambient Electric.
Top service from Ambient Electric.
Refreshing to talk to someone who understands the technicalities, the product, the payment and delivery systems. Correct order here in less than 24 hours.
Now on my list of suppliers.
Testlec electrical Ltd.
March 5, 2021
Unprompted review
Very prompt service
Very prompt service, next day delivery. Since ordering the new underfloor programmable thermostat the old one which was playing up has started to work again. I have not therefore fitted the new one but will do so when it becomes troublesome again.
March 4, 2021
Good service
Ordered the day before and arrived next day .It meant I could get the ufh in and latex the floor.
March 3, 2021
Knowledgeable staff at the end of the…
Knowledgeable staff at the end of the phone answered my query. Placed order online around 15.00 hrs and item received within two days.
Have used their products before without any issues, also good value.
March 1, 2021
Best price I could find online and…
Best price I could find online and really quick delivery.
February 22, 2021
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