Amenitiz Reviews 4,892

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've been using Amenitiz for several years and have been very satisfied with it from the start. The platform is easy to use, packed with useful features, and constantly evolving. The support is excel... See more

Company replied

Rated 5 out of 5 stars

I am working with Amenitiz 1,5 years and am really happy with them. I have a beautiful website, one calendar for all platforms and they have good customer service.

Company replied

Rated 5 out of 5 stars

This company has really impressed us. After many years we finally decided to change our channel manager, as what Amenitiz was offering resolved a couple of long term shortcomings with our old system.... See more

Company replied

Rated 5 out of 5 stars

Jess from Amenitiz has been absolutely exceptional every time I’ve spoken with her. She’s incredibly efficient, solves problems fast, and explains everything clearly so nothing feels complicated. Any... See more

Company replied

Company details

  1. Software Company
  2. Business to Business Service
  3. Holiday Accommodation Service
  4. Property Management Company
  5. Vacation Rental

Written by the company

Amenitiz is Europe’s #1 all-in-one hotel management software platform, trusted by 15,000+ hoteliers amenitiz.com . It streamlines operations, boosts direct bookings, and maximizes revenue. Intuitive Website Builder: Create a stunning, mobile-friendly hotel website in minutes to attract more direct bookings. All-in-One PMS: Simplify daily operations and automate tasks like check-ins and invoicing, saving time and reducing errors. Integrated Booking Engine: Turn your website visitors into guests with a commission-free booking engine seamlessly integrated into your site. Channel Manager: Synchronize your OTA listings in real time to avoid overbookings and maintain rate parity effortlessly. Secure Payments (AmenitizPay): Collect payments and deposits with ease, improving your guests’ booking experience and streamlining your cash flow. SmartPricing Tool: Optimize room rates automatically to boost occupancy and maximize revenue. 5-Star Support: Rely on our dedicated support team (rated 4.8/5 by our customers on Trustpilot app.getcontrast.io ) whenever you need help. In short, Amenitiz centralizes all your hotel tools in one affordable platform (plans from just €36/month), so you save time, cut costs, and enjoy peace of mind to focus on what matters most – your guests.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amenitiz has been a game-changer for…

Amenitiz has been a game-changer for our property management needs! The platform is incredibly intuitive, making it easy to manage bookings, update availability, and sync with OTAs seamlessly. The customer support team is always responsive and goes above and beyond to resolve any questions quickly. Their tools have significantly streamlined our operations and allowed us to focus more on providing an excellent experience for our guests. Highly recommended for anyone looking to simplify property management while boosting their efficiency and revenue!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

We launched AMENITIZ two months ago

We launched AMENITIZ two months ago. It's only natural that we had to overcome hurdles at the beginning. After all, we are newcomers to the business. But the team around AMENITIZ was always there to answer all our questions professionally and competently. The chat is going great. We can say that AMENITIZ really does care about its customers.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Amenitiz gives me peace of mind

Amenitiz gives me peace of mind. They are very reliable and fix any minor issues very quickly. I have given 5 stars but I would like it noted that easier access to revenue per booking agent and definitely host's website would be appreciated, to make accounting procedures easier.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Amenetiz goes above and beyond for…

Amenetiz goes above and beyond for their customers and that is down to the staff they employ, both Rachel and Lynda from the onboarding team were amazing, knowledgeable, competent and fabulous to work with. Would highly recommend Amenetiz

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Joining Amenitiz has been an absolute…

Joining Amenitiz has been an absolute breeze! Their support staff have been outstanding, providing incredible assistance in setting up my website and managing my properties across multiple OTA platforms. Whenever I encountered an issue, their team was quick to respond and resolve it efficiently.

A special shoutout to Lynda, my onboarding specialist, and Rachel, my web designerboth were fantastic in their respective roles. Their expertise and professionalism truly made the entire process seamless and stress-free. Highly recommend!

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Welcome to Kivu Hilltop View Hotel &…

Welcome to Kivu Hilltop View Hotel & Resort is a hotel located in the country of Rwanda in the Rubavu district in the city of Gisenyi in the western province. It is a hotel located on Lake Kivu. It is a well-built hotel with five (5) floors, with 18 rooms. There are three different types, namely King studio rooms, Dulux rooms, Twin rooms, each room has its own Barcelona style and has a view of the lake. Kivu Hilltop View Hotel is a hotel with fast and special services because it has experienced staff,

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Uplift in bookings and great support

As a busy small business owner the support I receive from Amenitiz is great. I can ask for support with any questions that crop up with a member of the support team on an online chat and have my questions answered clearly and in a timely manor. We have defo seen a significant uplift in bookings since switching to Amenitiz due to the rate checker.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Everything is fine at the moment. Nicole was super helpful, she give us a very good support. We need just time to practice to understand all the Amenitiz functions.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Jess was sooo patient when I called for…

Jess was sooo patient when I called for help..

Trying to do a task on the system left me befuddled.. I had to call Tech Support!!

Jess in a few clearly directed steps helped me achieve it.. She made it 'look' so easy!!

Thanks Jess!!

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

Ignores emails

Signed up due to good offer but immediately received an invoice rather than a welcome package. Emailed support to cancel contract the next day but has been ignored. Now have received an invoice for a website build that I didn't even sign up for. Scam company just looking for easy money. Bank and ombudsman have been contacted to retrieve monies.

October 2, 2024
Unprompted review
Amenitiz logo

Reply from Amenitiz

Hello James,

Thank you for taking the time to share your experience, and we’re sorry to hear about the issues you've faced. 

We take feedback like this very seriously, as we strive to provide transparent and reliable service for all of our customers.

After reviewing our records, it appears that we couldn’t locate your account in our database, which may be causing a mix-up in communication. 

Could you please reach out to us directly at support@amenitiz.com? We want to ensure that this matter is addressed swiftly and accurately.

We’re here to clarify any misunderstandings and to assist you with your account. 

Your satisfaction is important to us, and we're committed to finding a solution that meets your needs.

Best regards,
Amenitiz

Rated 5 out of 5 stars

Prompt to respond with human…

Prompt to respond with human interaction.
We were having some bugs on our calendar and a issue with some pricing.
They managed our phone connection problem with a specific country line by proposing alternate effective solution.
They were attentive and took over promptly our problems and will look into the matter.
Waiting to read their corrective actions soon.
Thank you Amenitiz.

September 26, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look