American Blinds Reviews 132

TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

After a lot of research, I ordered three custom Prestige Roman Shades from American Blinds. They were running a 40% off promotion, so the final cost came out to just over $400 per shade. The order... See more

Rated 1 out of 5 stars

Purchased a "Custom" 1/2 moon blackout cellular arch window from American Blind for $172.23. Product arrived, Installed as instructed and we have 1/2" gap all around the shade allowing light to come... See more

Rated 5 out of 5 stars

Had a major problem with a large and expensive blind. Talked to a couple of folks and all were helpful. Received a substitute and it was damaged in transit. Then started to communicate with Nicloe Lue... See more

Rated 4 out of 5 stars

Overall positive experience. Good quality and very reasonably priced. Did have an issue with measurement .... Bay window so brackets would run into each other and middle was too wide. Solution suggest... See more

Company replied

Company details

Information provided by various external sources

Get designer looks, not designer prices. American Blinds has custom blinds and shades from top brands, plus free swatches, shipping and expert design consults.


Contact info

2.8

Average

TrustScore 3 out of 5

132 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Fit perfectly

Following the directions I was able to put up the blinds with little problems. Fit perfectly and look very nice in our living room. Want to order more when save up the money. thank you for good product.

April 7, 2023
Unprompted review
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Reply from American Blinds

I'm so happy to hear that these look so great in your living room, and hope you love these for many years to come. We look forward to working with you again soon!

Rated 5 out of 5 stars

I have done business with American…

I have done business with American blinds in the past and they have great products and affordable prices. The blinds come exactly the way I order them and they come quickly even though they are custom made.

February 25, 2023
Unprompted review
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Reply from American Blinds

Thank you for being a return customer and taking the time to share this positive feedback! -- Ava N

Rated 5 out of 5 stars

Look beautiful.

Look beautiful.
I got my merchandise more fast than was supposed to be.
Was easy order my product with all details I chose.
Thanks you so much!!

March 28, 2023
Unprompted review
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Reply from American Blinds

Thank you for taking the time to share this positive exprience. I am so happy to hear that your products are as beasutiful as expected. -- Ava

Rated 5 out of 5 stars

We received the order in a timely…

We received the order in a timely manner. The blinds were cut to the perfect length and width. I will definitely order more blinds in the future.

February 27, 2023
Unprompted review
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Reply from American Blinds

Thank you for taking your time to share this great feedback! -- Ava N

Rated 5 out of 5 stars

Very nice product

Very nice product. measured exactly to spec

March 5, 2023
Unprompted review
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Reply from American Blinds

Thank you so much for taking a moment to review us! We look forward to serving you again in the future! -- American Blinds Social Care Team

Rated 2 out of 5 stars

Blinds are great but…

Blinds are great, but the top piece, with the decorative piece attached on its front, is much deeper than I understood it would be and sticks out too far from the window.

March 10, 2023
Unprompted review
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Reply from American Blinds

Thank you so much for your review. We're so sorry to hear the top piece isn't what you expected. We're happy to look into this and see how we can help! Please send our team a message at socialcare@americanblinds.com with your order details (phone number, email address used when the order was placed) and we'll look into this further for you! -- Robin R, American Blinds.com Social Care Team

Rated 5 out of 5 stars

Blinds arrived on time and easy to…

Blinds arrived on time and easy to install for this 88 year old man. They look beautiful, better than the one's that came with the VERY EXPENSIVE home!! Thank you for such a great product at a great price. I'll be back for more this Spring!!

February 1, 2023
Unprompted review
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Reply from American Blinds

Thank you so much for your review - we're so happy to hear this and look forward to serving you again soon! -- American Blinds Social Care Team

Rated 5 out of 5 stars

Yes I've received my blinds and they…

Yes I've received my blinds and they are awesome they fit perfect but I'm little confused cuz I thought I ordered the ones with the green and gold fabric down each side towards the middle but I guess I didn't I don't know but they fit perfect and I'm very happy with him very easy to install you guys do a wonderful job thank you very much

February 22, 2023
Unprompted review
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Reply from American Blinds

Thank you so much for sharing your experience with us. I am happy to hear that the blinds are fitting perfectly! This is exactly what we want for our customers. Please note that if you think the blinds we made incorrectly, you can reach out to a member of our Customer Service Team at 800-575-8016, option 3. They are happy to look into this further! --Ava N

Rated 2 out of 5 stars

Website not mobile friendly

Website not mobile friendly, and mistake in blund construction, not as ordered.

January 5, 2023
Unprompted review
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Reply from American Blinds

I am sorry to hear that your shopping experience was not what you expected and that there was a possible error in your order. I would love to look into this for you. Please send me an email with your order number and email address associated with your order to socialcare@americanblinds.com. I am happy to help! -- Ava N

Rated 5 out of 5 stars

I’ve been buying my blinds exclusively…

I’ve been buying my blinds exclusively from American Blinds for about 30 years, and have never been disappointed! Great value and quality!

November 17, 2022
Unprompted review
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Reply from American Blinds

Thank you for your continued business, Monica! We are happy to hear you enjoy your blinds!

Rated 5 out of 5 stars

Excellent color, time of delivery and quality.

Pleased with the time from order to delivery. Blinds fit well and the color is perfect to match my woodwork. The directions for installation need a little improving especially for the placement of the clips for the valance.
Plan to order others as there was no issue with sizing.

December 14, 2022
Unprompted review
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Reply from American Blinds

Thanks for taking the time to share your 5-star review! I am so glad the blinds fit and the color is just what you needed to match the woodwork. I appreciate your feedback about the instructions and will be sure to pass this along! We look forward to serving you in the future! -- Lynn F.

Rated 5 out of 5 stars

Love

The blinds are amazing so ueasy to install and look beautiful

December 15, 2022
Unprompted review
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Reply from American Blinds

Wonderful! Thank you for sharing your experience, Chelsea! Please reach out if we can help in any way! -- Lynn F., AmericanBlinds.com Social Care Team

Rated 1 out of 5 stars

Cheap Junk

Pull cord failed shortly after purchase. 4, two foot wide by 6 foot tall blinds were ordered at just under $600! Company did not honor their posted satisfaction guarantee (shown below). Spend your money somewhere else. I was told to sell the blinds to someone else? How is that a useful suggestion? Called for help twice (they are not able to take emails because there is too much volume... there's a clue), clerks were distant and un-helpful. What modern company can't have an email interface... one that wants nothing in writing perhaps.

December 15, 2022
Unprompted review
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Reply from American Blinds

Hello Terry, I am so sorry your blinds are having problems already and also that our service team was not helpful by phone. I wish this was not your experience with us. You are covered by our 3-year warranty, so I would love to further assist and determine the best solution for you. Please email our social care team at socialcare@americanblinds.com, include your full name, order number and phone number on file. We look forward to your message. -- AmericanBlinds.com Social Care team

Rated 5 out of 5 stars

Multiple purchases over the years

I’ve purchased these wood blinds many times in the past and still love using them in my homes.

November 16, 2022
Unprompted review
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Reply from American Blinds

Wood blinds are great! Happy to hear you're enjoying them! -- American Blinds Social Care Team

Rated 5 out of 5 stars

Quick and officiant great quality

Second time ordering from company
Great quality easy to order and fast delivery

October 17, 2022
Unprompted review
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Reply from American Blinds

Great to hear you've been pleased thus far! Thank you for sharing! -- American Blinds Social Care Team

Rated 4 out of 5 stars

Got what we ordered

Got what we ordered. Everything fit as planned. Doing what we expected the blinds to do. Very happy with purchase.

November 1, 2022
Unprompted review
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Reply from American Blinds

Thank you for taking the time to share this positive experience. I am so happy to hear you are happy with your purchase. -- Ava N

Rated 4 out of 5 stars

The blinds arrived in great condition…

The blinds arrived in great condition and were very easy to put up. We had ordered them with an inside mount and received an outside mount, but they work well. No complaints about the blinds.

November 12, 2022
Unprompted review
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Reply from American Blinds

Hi! I am so sorry to hear the blind did not arrive in the mount you expected. I apologize for any inconvenience this may have caused. I am happy to hear that the blind ended up working out for you! Thank you for taking the time to share this review!

Rated 1 out of 5 stars

I ordered 5 blinds and waited and…

I ordered 5 blinds and waited and waited and waited. Turns out these blinds are made in Mexico and they had to go through customs first! I chose American Blinds because I wanted blinds made in America! So disappointing. After customs it took weeks to get to me. The shipping info tracking number did not provide any results at all. I had to keep calling American Blinds to find out when they might arrive. They would do much better if they actually sourced their blinds in America. All the shipping and customs issues would disappear. Then when I finally got them and went to put them up, two of them didn't fit the window. I called and was told they do not warranty fit or size so I would have to re-order and spend hundreds of dollars again! They will not accept you to ship them back and have them cut to the right size. I am done with them and I do not recommend ANYONE order from them. Takes to long to get and they do not try to help you out if the size is off. I followed their measurement suggestions but it just won't fit inside the window frame.

July 15, 2022
Unprompted review
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Reply from American Blinds

Thank you for taking the time to review us. I am truly sorry for the poor experience this fit issue has caused, and for the concern with delivery timing as well. While we do not have a return policy for measuring in place for our custom products, I really would like to see how I can help. Could you please send me an email at socialcare@americanblinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Wendy A.

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