American Carship Reviews 315

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, attentiveness, and excellent communication, often highlighting specific individuals for their helpfulness and dedication. Many people found the service to be smooth, efficient, and reliable, with timely updates and careful handling of their vehicles. The customer service is consistently described as exceptional, with agents going the extra mile to ensure satisfaction. However, some customers were dissatisfied with the pricing, reporting instances where the initial quote significantly increased, sometimes even quadrupling, just before pickup. These individuals felt that the pricing practices were misleading, leading to unexpected costs and delays in delivery. A few other people also felt that the delivery service was unreliable, with missed pickup dates and a lack of confirmed shippers.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Service

Customers generally report positive experiences with the service, highlighting professional handling,... See more

Price

Customers consistently note varied experiences with pricing. While some reviewers found prices reasonable,... See more

Delivery service

Consumers find delivery services to be ambiguous. Many reviewers praise the professionalism and care of... See more

Customer service

Clients share positive opinions on customer service, praising the professionalism, responsiveness, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Blake did a great job juggling a complex pickup - and stayed with me every step of the way. The final cost equalled the lowest quotes I received, but I got the feeling that many of the competitors wer... See more

Rated 5 out of 5 stars

My total experience was very good. I have shipped cars multiple times and Marina Rose was so helpful and quick to get my car transported. She was very thorough and professional. Everything was done on... See more

Rated 5 out of 5 stars

My agent was Davin Andreson @ American Carship. I was so impressed with his communication and honesty during the transport of my vehicle.. That I can't compliment him enough. He certainly put in the t... See more

Rated 5 out of 5 stars

Jason Walker and the team provided me with a smooth and easy car transportation service. They were helpful every step of the way and provided me with daily updates on when they would pick up my car an... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

315 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great experience

So I’ve used this company to transport my S2 thousand from Colorado to Texas and Jacob was great to deal with. He was honest with me the whole time he kept me informed every step of the way I would definitely use them again. Thanks, Sam.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, prompt and efficient, working with Jacob Bruce is the best! Shipper after shipper and you finally get someone like Jacob, who does everything in his power to make the deal work! He's fast, professional, reliable and a pleasure to work with.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great Moving Experience

Chris Harper was very helpful and professional. The car was picked up on time and dropped off on time. The driver was friendly and delivered the car on time.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

American Carship

Chris with American Carship took the time to explain the whole process and tell me what to look for even if i did not use his company. After plenty of calls and emails from plenty of brokers i chose american carship because Chris made me feel the most comfortable with the while process. So happy i did car was picked up when scheduled and delivered on schedule with no hassle or issues.
I would definitely use American Carship again and it was a pleasure dealing with Chris and he kept us updated every step of the way.

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

From the beginning to the end, I experienced a smooth transaction with great communication!

Matthew Brown provided amazing customer service and was very polite. Overall, I had a great experience and highly recommend!

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Everything from booking the shipment of my truck to the communication as to when the driver would be here was absolutely phenomenal. Chris Harper was an amazing point of contact and always made sure that I was well taken care of. He even made sure that the vehicle made it to its destination, and that it was still in the same condition it was, when it left my care. The driver was prompt and very quick. He made it across the country in 5 days!! I will absolutely use again if needed and will be recommending two friends and family if they need to ship their vehicles as well.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Good service & very smooth

I worked with Bryan and everything went smooth. Communication was very very good and was done over text and a few times over the phone. He was straight forward and was able to connect us with a very good enclosed transporter for our car. Very happy with the service and would use again.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Jack is so professional

Jack is so professional! Best and lowest price! A man of his word! Honesty is #1! His Company will get my business every time! Tony S.

November 9, 2023
Unprompted review
Rated 4 out of 5 stars

Top of my list of brokers

Although I did not use them to ship my car I found Chris Harper to be the most helpful and sincere if the many brokers that are out there vying for your business. I would definitely recommend you try their services first.

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Chris

Chris, helped in getting my car safely and securely at a nominal price. Thanks for all your help.

👍👍👍👍👍

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Car shipment

I trusted Steve Smith to get my Jaguar from Michigan to Florida. He accomplished the goal with good attention and feedback. Price came in a little higher than what was originally quoted, but it’s the time of the year for snowbirds to get their cars shipped. Happy with the service and intentions!
Thanks

October 15, 2023
Unprompted review
Rated 5 out of 5 stars

JACOB BRUCE 102823

I WANT TO INFORM YOUR BUSINESS, THAT JACOB BRUCE, CUSTOMER SERVICE REPRESENTATVE HAS DONE A GREAT JOB. EVEN THOUGH I ALREADY AM DEALING WITH ANOTHER BUSINESS. HE HAS GONE THAT EXTRA MILE TO MAKE SURE THAT I AM NOT TAKEN ADVANTAGE OF AND IF ANY ISSUES ARISE. JACOB IS A GREAT ASSET TO YOUR COMPANY AND IS EXCELLENT, POLITE AND IS VERY KNOWLEDGEABLE. GREAT JOB AND KUDOS TO YOU!!!!!

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

Sometimes you have to kiss a few frogs to find a Prince

After dealing with 2 Transport Companies with the old bait and switch we reached out to American Carship and Jacob Bruce. We received a confirmed price, confirmed pick up date, confirmed delivery date and location.
Picked up on time, delivered on time, price was right and so we Zelled the money for a job well done. Jacob was in touch before, during and after as was the dispatcher. We couldn’t be happier with the service

October 26, 2023
Unprompted review

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