American Hartford Gold Reviews 

1,765
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 259 reviews, reviewers overwhelmingly had a great experience with this company. People consistently share that the team is exceptionally knowledgeable, patient, and always ready to explain every step of the process with great clarity and respect. Many buyers deeply appreciate the smooth, transparent approach to handling portfolios, ensuring everyone feels fully supported without dealing with any high-pressure sales tactics. However, some reviewers were not happy with unresolved follow-up requests, reporting communication delays and difficult interactions during their transactions. A few customers also noted concerns about aggressive sales focus and unexpected difficulties when trying to resolve important financial account matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing representatives as consistently professional,... See more

Customer service

Clients share positive opinions on customer_service, highlighting exceptional professionalism, patience, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional, caring, and helpful... See more

Product

Reviewers mention positive feedback about product offerings, describing them as exceptional and simple to... See more

User experience

Consumers find user experience to be exceptionally satisfying and smooth, noting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish - it was an enjoyable experience. As my account was getting set up by Rob, who then transfered it to Jake. The 30-40 minute set up - conversation with Jake was great. Jake was... See more

Rated 5 out of 5 stars

American Hartford Gold was so easy to work with. Knowing I wanted an IRA with metals, but not knowing where to start, there were there to answer questions and took me step by step through the process... See more

Rated 5 out of 5 stars

I came in new to precious metals and completed an IRA rollover with AHG. Katherine walked me through the core asset types, answered every question, and never pushed a sale. She matched my urgenc... See more

Rated 5 out of 5 stars

All people I had the honor of talking to were very friendly, helpful and knowledgeable of the gold and silver metals. Each person explained things in a way that it was easy for me to understand wh... See more


Company details

  1. Gold and Silver Trading Company
  2. Financial Consultant

About American Hartford Gold

Written by the company

American Hartford Gold: America's Most Trusted Precious Metals Dealer

Who We Are

American Hartford Gold helps individuals and families invest in precious metals. This includes Gold, Silver and Platinum in both bars and coins. We provide both physical delivery to one’s doorstep or inside of a retirement account like an IRA, 401K or TSP. American Hartford Gold helps clients achieve greater security for their future by adding “safe haven” assets to their portfolio. Investors receive only the highest quality gold and silver coins, offered at competitive prices with 100% customer satisfaction guaranteed.

Our leadership is truly committed to providing quality service and fair pricing. Through our expertise in the industry, we provide the latest market information with a historical perspective to empower both experienced and new investors!

American Hartford Gold has an A+ rating with the Better Business Bureau and has a 5-star customer satisfaction rating on multiple review platforms like Trustpilot and Google. Additionally, the Inc 5000 named American Hartford Gold as #74 among the fastest-growing private financial services companies in the USA. American Hartford Gold is a proud multi-year sponsor of NASCAR and is the only precious metals company recommended by Bill O’Reilly. We are extremely honored that Bill O’Reilly trusts and recommends us to his beloved friends, family, and viewers.

Our Mission

At American Hartford Gold, we aim to educate and help clients about investments in the precious metal industry with complete transparency and fair dealing. We strive to provide all our customers with unparalleled customer service with trust and complete satisfaction.

We offer all our clients our Buyback Commitment, in which we encourage our clients to contact us first if they wish to sell their metals. While we cannot legally guarantee that we will repurchase metals, we never charge any additional liquidation fees and provide a quick and simple 3-step liquidation process.

Our Executive Leadership

At American Hartford Gold, we are proud of our executive leadership’s dedication to providing reliable services to clients as well as support to the workforce. With over a decade of experience in the precious metals industry, our Chief Executive Officer, Sanford Mann, is well-known for his professionalism and work ethics. Our President, Max Baecker, brings over a decade of retail Gold and Silver experience. He has made it a mission of his life to educate and guide people about how they can protect their retirement savings by investing in precious metals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,765)

260 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was the first time that I needed…

This was the first time that I needed to do a Mandatory Distribution. Camille Levesque was so helpful.
I am elderly and things like this are difficult for me. Camille made the process quite easy. She also has a great sense of humor which also made the process less stressful. Thank you!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

True Professionals

They are true professionals who provide well researched advice to increase my wealth. Machi Block and Wendy Trinh were extremely helpful in executing my transactions.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

American Hartford Gold is First Class

Lauran De Winter and Dani Harris recently helped me set up a self-directed IRA comprising 2/3 gold and 1/3 silver. I purchased these assets by transferring funds from my existing 401K. Lauren helped me with premium assets that will appreciate over time. Dani did the quick and thorough verification. Another staffer had infinite patience with transferring my assets from my existing 401K. I highly recommend this first class organization.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and knowlegable service

Lauran and Katee were awesome in helping me through the whole process of realocating my gold to silver. Both explained everything and answered all my questions. Very pleased with the transaction.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Anyone can sell precious metals, but….

Anyone can sell precious metals, but I have appreciated the staff that I have had the pleasure of working with. Most recently, I received a courtesy call from Adam which lead to a telephone appointment with Machi. We discussed the current status of my investment and his recommended changes. I have been very pleased with this company.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Luke

Luke, Machi, and Kate made the transaction very clear and efficiently performed. A very professional group of individuals. Thank you

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I’ve had a great experience and smooth transactions with great explanations. Thank you, Adam, Mikai, and Katie.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Derek B

Derek B. has been a huge part of my experience and made me feel like he really cares. He has given me sound advice and answered all my questions to his best ability.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Ivan Glasgow

I also want to thank Ivan Glasgow with his patience with me on the ball rolling. I do appreciate his professionalism and knowldge

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

As a first time buyer from American…

As a first time buyer from American Hartford Gold I was not sure what to expect. The Staff I spoke to were very professional and helpful they explained all the details and made the transaction quick and easy. Thank you Christian, Michael, and Dani.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend AHG

Steve and Katie were very helpful, Steve kept in communication and was diligent about follow up.
From the initial conversation through purchase and selection.
They were very informative about and explained the entire process.

If you have questions or want some insight to the industry, this is a good company to deal with

June 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look