Ordered in the 7th with 1/2 day delivery and still not come. Sent an email that hasn't been acknowledged. Bit disappointing as I bought it for someone's birthday which is tomorrow so il have to get so... See more
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Paid for DPD 1-2 days I am still waiting for my items customer service are non existent don’t answer emails love chat or social media, don’t use this company it would be quicker to go to America and g... See more
If I could give them less than 1 star I would! Their carrier left my parcel on my door step despite being told not to! It was stolen, I contacted DPD and they admitted leaving it unattended, despite t... See more
I had a really positive experience with American Kandy Co. My order was shipped really quickly and arrived via Evri in a few days with everything just as I had ordered. I had been let down by another... See more
Company details
Written by the company
Providing imported american confectionary to both national and local customers. We also cater for the UK market with purchasing from new up and coming brands supporting national business.
Contact info
Unit 9, Victoria Hall, 286 Rawlinson Street, LA141BX, Barrow in furness, United Kingdom
- 01229 458338
- sales@americankandyco.co.uk
- americankandyco.co.uk
3.0
Average
171 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from American Kandy Co
Hello Becki, i am so sorry that you had issues with your order. I can confirm a refund was sent on May 2nd and this should of been in your account within 24 hours.
We have now integrated a chat option into our website to improve our customer service.
If i could kindly ask for you to reflect your refund in the review that would be great.
Again, i sincerely apologise that you did not receive your items and that yu had to request a refund.
Best,
Tom
Don’t recommend
I paid for 1-2 working days delivery and it took over a week. Was also a missing item. The company simply doesn’t respond to emails, calls or Facebook messages so I’ve been unable to claim a refund for the delivery or the missing item. There are so many other companies like this out there so definitely go elsewhere!
April 12, 2023
Items arrived promptly
Items arrived promptly, I was informed of the dispatch and delivery, great packaging and items were precise.
Very please with my purchase and will order again in the future now I have trust in the website. Overall very happy. Thank you.
April 10, 2023
Reply from American Kandy Co
Hello Har,
I am happy to hear you had a great experience with us. Thankyou for pointing out that you received notification of dispatch and delivery.
Thanks so much for supporting small business its highly appreciated.
Kind regards,
Nathan
Ordered £100 order for Easter in march…
Ordered £100 order for Easter in march website clearly stated next day delivery.
Patiently waited sent several emails as Easter was getting closer eventually received my order 2 weeks later after Easter will not use again and way over priced
April 10, 2023
Reply from American Kandy Co
Hello Rachel,
I am so sorry you had delays with your order. After further investigation i have found that you ordered on Friday the 31st march. We then had two non-working days. We then had a period of 4-working days were we tried our best to work through a back-log. Unfortunately on this occasion we were unable to ship your order out within the 4 working days and i sincerely apologise for this. We then had good Friday, the weekend and then the additional Easter Monday bank holiday. We then shipped your order on the very next available working day which was April 11th. There was a one working day delay with DHL and you received your items on the 13th.
Although we do state next-day delivery we also state this is dependent on demand and does not include non-working days.
Prices for all of products can be found on our website before purchasing to determine value for money.
Again, i am so sorry you had a negative experience with American Kandy co.
I value your feedback and will put this forward.
Best,
Tom
Still waiting for my stuff 2 weeks later
April 2, 2023
Took over 3 weeks to receive my order
Took over 3 weeks to receive my order. I emailed them numerous times and they didn't even bother replying!
March 24, 2023
Still waiting on delivery paid 1-2…
Still waiting on delivery paid 1-2 day’s delivery have been waiting since the 29th march do not order from this company!!
April 12, 2023
Unprompted review
Bad customer service
Really bad customer service I tried to call and email and had no response, I had to cancel my order with the bank was too much messing around.
April 2, 2023
Not arrived yet
April 2, 2023
Never got my parcel
April 2, 2023
Thought its was okay would of like…
Thought its was okay would of like chips and more selection but overall its okay
March 27, 2023
No reply after I emailed 6 times…
No reply after I emailed 6 times delivery next even got delivered would not bother ordering you never get it
March 24, 2023
Well worth the wait
Well worth the wait. The Jolly Rancher candies are awesome and my Son loved the Nerds.
Will definitely be ordering again soon.
March 7, 2023
Item despatched promptly shame courier…
Item despatched promptly shame courier took so long to deliver
March 7, 2023
Ordered on the 23rd Feb for my lads…
Ordered on the 23rd Feb for my lads birthday on 23rd of march. Nothing has come I've emailed them had no reply and the courier has said there still waiting for the parcel.
Since then I've ordered from sugerbox, who's order I received 7 days later. Not only that because of my previous experience I emailed them also after not receiving the parcel after 4-5 days to which they replied rapidly and answered any concerns I had.
February 23, 2023
Did not receive even after contacting
January 29, 2023
Reply from American Kandy Co
Hello Tracy,
After checking your tracking information i can confirm you order was delivered to your address.
If you have any further questions or concerns please do message us via our new live chat feature on our website.
Thankyou for your feedback.
best,
Nathan
Terrible service took 3 weeks to get…
Terrible service took 3 weeks to get item so missed the birthday. 5 emails sent not one reply never answered phone calls would never use them again.
March 19, 2023
Reply from American Kandy Co
Hello Keeley,
I am so sorry that you experienced a delay with your parcel. I would also like to apologise for the lack of communication you received from us.
During this time period we had an extensive back-log which we were working through hence the delay with your order.
After checking your tracking information i can confirm your order was delivered. And i really hope you enjoyed your treats.
Thankyou so much for your valued feedback and thanks for supporting small business.
Kindest of regards,
nathan
Order never arrived
Order never arrived. Sent an email to find out what happened and never received a reply.
March 19, 2023
If I could give no stars I would
If I could give no stars I would! I paid just over £33 for a surprise parcel and postage. I still haven’t received this and have sent many emails still haven’t got any reply!!!! I brought this on 6.3.23 was told it would be here within 3-5 days it’s now 18.3.23
March 6, 2023
Reply from American Kandy Co
Dear Jade,
I deeply regret to hear about the extended delay you experienced with your package. I sincerely apologize for the lack of email response regarding your concerns.
Upon tracking your parcel, I have confirmed that it was delivered on March 28th, which is significantly beyond our expected delivery timeframe. Such delays are inexcusable, and I assure you that we are taking steps to address this issue.
In order to enhance our customer service, I have implemented a live chat button on our website. This feature will enable customers to receive prompt assistance and resolve any queries or issues they may have more efficiently.
Furthermore, I have recently introduced Royal Mail 24 and 48 as additional delivery options during the checkout process. This offers more flexibility and allows customers to choose a delivery speed that best suits their needs.
As a gesture of goodwill for the delayed delivery, I have fully refunded the postage charge to your original payment method. I hope this compensates for the inconvenience caused.
Once again, please accept my sincerest apologies for the negative experience you had with us. We truly value your feedback, and we are grateful for your continued support of our small business.
Warm regards,
Nathan
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