Ordered in the 7th with 1/2 day delivery and still not come. Sent an email that hasn't been acknowledged. Bit disappointing as I bought it for someone's birthday which is tomorrow so il have to get so... See more
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Paid for DPD 1-2 days I am still waiting for my items customer service are non existent don’t answer emails love chat or social media, don’t use this company it would be quicker to go to America and g... See more
If I could give them less than 1 star I would! Their carrier left my parcel on my door step despite being told not to! It was stolen, I contacted DPD and they admitted leaving it unattended, despite t... See more
I had a really positive experience with American Kandy Co. My order was shipped really quickly and arrived via Evri in a few days with everything just as I had ordered. I had been let down by another... See more
Company details
Written by the company
Providing imported american confectionary to both national and local customers. We also cater for the UK market with purchasing from new up and coming brands supporting national business.
Contact info
Unit 9, Victoria Hall, 286 Rawlinson Street, LA141BX, Barrow in furness, United Kingdom
- 01229 458338
- sales@americankandyco.co.uk
- americankandyco.co.uk
3.0
Average
171 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I spent 29.99 and a 10.00 on mystery…
I spent 29.99 and a 10.00 on mystery box but both orders was in a small box
March 15, 2023
I haven’t even received my order
March 14, 2023
Reply from American Kandy Co
Hello Francesca,
I am so sorry you had delays with receiving your parcel. After checking your tracking information i can now see you have received your treats. I really hope you enjoyed them.
If you could kindly update your review to reflect you receiving your order that would be highly appreciated.
Thankyou so much for your feedback and for supporting small business.
Kindest of regards,
Nathan
Avoid
Ordered 9 days ago. Delivery was estimated as 3-5 days. No updates received from the company and no response to my email chasing goods. Would not recommend.
March 14, 2023
Reply from American Kandy Co
Dear Evan,
I apologize for the delay in delivering your parcel. While we strive to have orders delivered within the estimated timeframe of 3-5 working days*, there are instances where we encounter unforeseen circumstances beyond our control.
Upon reviewing your tracking information, I am pleased to confirm that your order has been successfully delivered, and I hope you thoroughly enjoyed your treats.
Thank you for providing us with your valuable feedback, and we genuinely appreciate your support for small businesses like ours.
Best regards,
Nathan
Substitute items I didn’t ask to be and…
Substitute items I didn’t ask to be and for something totally diffrent.
March 14, 2023
Reply from American Kandy Co
Hello Danni, I have sent over an email regarding further details so i can resolve your complaint.
Best,
Nathan
I still have not received my order I…
I still have not received my order I have emailed you today and awaiting a reply
March 2, 2023
Reply from American Kandy Co
Hello Barnz,
I am very sorry for the delay with your parcel. Although orders are estimated to be delivered in 3-5 working days* this is not always possible. Various factors play a part in this, with some being out of our control.
After checking your tracking information i can confirm you have received your order and i hope you enjoyed your pickle kit.
if you could kindly amend your review to reflect you receiving your goods that would be appreciated.
Thanks so much for your valued feedback and thanks so much for supporting small business.
Best,
Nathan
My package never arrived and there is…
My package never arrived and there is no option for refund. Its a scam
March 3, 2023
Reply from American Kandy Co
Hello Fraser,
After checking your tracking information i can confirm your parcel was delivered on: Thu 16th Mar. I sincerely apologise for the delay.
If you could kindly amend your review to reflect you receiving your items that would be greatly appreciated.
Again, i am sorry for the inconvenience caused.
Thanks so much for your feedback and for supporting small business.
Best,
Nathan
Reply from American Kandy Co
Hello Gracie.
I am very sorry for the delay with your parcel. Although orders are estimated to be delivered in 3-5 working days* this is not always possible. Various factors play a part in this, with some being out of our control.
After checking your tracking information i can confirm you have received your order and i hope you enjoyed your Takis.
If you could kindly amend your review to reflect you receiving your goods that would be appreciated.
Thanks so much for your valued feedback and thanks so much for supporting small business.
Best,
Nathan
Present for my daughter
Present for my daughter. She was not disappointed. Thankyou so so much. Ordered before and will continue to do so
February 15, 2023
Bad communication
Placed an order on 24th feb and paid for 2 day delivery order still isn’t here on the 7th march (although does say it will be delivered today but it also said it would be delivered on the 6th) I emailed company twice and didn’t hear back no contact at all. I understand things happen and parcels get delayed but an update would have been nice. Hopefully I get my order today and everything is there.
February 28, 2023
Great quality items and service
February 28, 2023
It took way to long to deliver my…
It took way to long to deliver my package nearly 10 days I had already received my packages from other sweet stores within 2 days so I don't see how it takes sonlong
February 15, 2023
Reply from American Kandy Co
Dear Steve,
I sincerely apologize for the delay you experienced with your order. The length of time it took for your items to be delivered is well beyond our acceptable delivery timeframe, and I understand that this is completely unacceptable.
Sometimes, we encounter backlogs due to high order volumes, which, unfortunately, can coincide with delays from our couriers. I assure you that we are actively working to address these issues and improve our delivery process.
To address these ongoing concerns, we have made the decision to replace Evri as a carrier and have added Royal Mail 24 and 48-hour tracked services as alternative options for our customers.
As a gesture of goodwill for the inconvenience caused, I have refunded the delivery charge associated with your order. I hope this compensation adequately addresses any inconvenience you may have experienced.
I genuinely hope that you enjoyed your Twizzlers despite the delay. Your support of our small business is truly appreciated, and we value your feedback immensely.
Should you have any further questions or concerns, please don't hesitate to reach out.
Kind regards,
Nathan
I've not received my order I made on…
I've not received my order I made on 18th February still nothink I've emailed them 50 or more times not even got back to me disgusting clearpay have messaged them as well
March 2, 2023
Reply from American Kandy Co
Hello diane,
I am very sorry for the delay with your parcel.
After checking your tracking information i can confirm you have received your order and i hope you enjoyed your treats.
If you could kindly amend your review to reflect you receiving your goods that would be appreciated.
Thanks so much for your valued feedback and thanks so much for supporting small business.
Best,
Nathan
I did not receive my order
I’ve been in contact with you a couple of times, I haven’t received my order up to now
February 23, 2023
Order cancelled as out of stock item
Only wanted the Mountain Dew voltage and it was cancelled about a week after I ordered it as it was out of stock.
February 11, 2023
Reply from American Kandy Co
Hello Rachel, I am so sorry that we had to cancel your order. After looking into your complaint i can confirm that we had to dispose of our mountain dew due to it containing EDTA. Unfortunately, we had no say in the matter as EDTA Is a banned food additive and the food standards agency demanded we took it of sale.
I am sorry that you had a bad experience with us on this occasion.
But thankyou for your feedback and thanks for supporting small business.
Kindest of regards,
Nathan
I havnt received my order!
February 22, 2023
Ordered some items for a present
Ordered some items for a present. After a few days I hadn’t heard anything about my shipping so I decided to call the company to check everything was okay with my order, the guy answered straight away and told me one of the items had only just come in stock, he then sent the parcel out the same day via next day delivery and my items have arrived now. (Earlier than the original delivery time) very impressed as it’s usually impossible to get through to companies after ordering but he answered on the first call and sorted the problem really quickly. Will definitely order again!
February 7, 2023
Unprompted review
Reply from American Kandy Co
Hello Leah,
I'm glad to hear that your experience with the company was a positive one! It's always great to receive great customer service, especially when there is an issue with your order. It's great to know that you received the items earlier than expected and that the representative was able to resolve the issue quickly. I'm sure the recipient of your gift will be thrilled with their present. Thanks for sharing your experience and I hope you have many more positive interactions with the company in the future!
Kind regards,
Nathan
My daughter was happy with the items we…
My daughter was happy with the items we struggle to get without this site
February 1, 2023
Reply from American Kandy Co
Hello,
That's great to hear! It's always a good feeling when you're able to find what you need and make someone happy, especially your daughter. I'm glad that the website was able to provide the items that were difficult to find elsewhere. I hope your daughter continues to enjoy the items and that you have many more successful shopping experiences in the future.
Kind regards,
Nathan
Popped into the physical shop just…
Popped into the physical shop just before Christmas to grab some stocking fillers for my son. Great choice, lovely & friendly staff, nice little shop!
December 17, 2022
Unprompted review
Waited ages
Candy was fine, but I waited over a month for it to arrive. Tracking info wasn't updated. Will just go into a store for what I want next time.
January 25, 2023
Reply from American Kandy Co
Hello oz,
I am so sorry that you experienced delays with your order. Your order was unfortunately part of the Christmas back-log. We are ensuring we have safe guards in-place this year to ensure we can cope during the busy festive period.
Best,
Tom
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